TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo Tax Expert Christine did a phenomenal job in being patient and understanding throughout the entire process.
Date published: 2022-03-28
Rated 1 out of 5 by from Will not use again The previous freefile option from turbotax was very useful especially after using the product in the past but without the freefile option and the amount of times they try to make you upgrade to a higher tier of product is nothing short of infuriating. I will be exploring other tax filing options moving forward
Date published: 2022-03-28
Rated 5 out of 5 by from Great to work with They match you with great experts that will guide you whenever you are not sure of what to do.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax Home & Business Excellent- truly remarkable! Only glitch was during submission. Kept getting in a loop for the final submission. The customer service representative Antranique P. was excellent in figuring out the submission problem.
Date published: 2022-03-28
Rated 5 out of 5 by from Friendly and patient. Had a great experience from the start with Evan who went over the top to help me as I was having internet connection issues. Frequent call timely backs to assist with gathering my info. Bindy continued the great service with patience as I was not receiving messages in a timely fashion on my end. She made it a simple and easy process.
Date published: 2022-03-28
Rated 1 out of 5 by from VERY DISAPPOINTED IN TT THIS YEAR! 1. Unable to add a second State Tax return to my TT Deluxe CD program. VERY AGGRAVATING! Was stuck in an endless loop for more than 3 days. Tried online and directly to TT customer phone number provided online for those "having problems with downloading programs". No Luck at either place. Hopefully, I will be able to add the State and prepare the State Tax Return before it is overdue and costs me a late fee. Will try again every day.
Date published: 2022-03-28
Rated 5 out of 5 by from I found the latest version very easy to use. I was able to complete our returns by using the prompts.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax getsbetter every year Everything I need is answered within turbo tax clearly.
Date published: 2022-03-28
Rated 5 out of 5 by from Great experience! I had a great experience using TurboTax. My tax expert Joe was very helpful in ensuring I was able to file my return correctly and on time. I would use TurboTax again.
Date published: 2022-03-28
Rated 5 out of 5 by from Q&J Happy Being seniors we found it easy to get through this year.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3840
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Expert Christine did a phenomenal job in being patient and understanding throughout the entire process.
Date published: 2022-03-28
Rated 1 out of 5 by from Will not use again The previous freefile option from turbotax was very useful especially after using the product in the past but without the freefile option and the amount of times they try to make you upgrade to a higher tier of product is nothing short of infuriating. I will be exploring other tax filing options moving forward
Date published: 2022-03-28
Rated 5 out of 5 by from Great to work with They match you with great experts that will guide you whenever you are not sure of what to do.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax Home & Business Excellent- truly remarkable! Only glitch was during submission. Kept getting in a loop for the final submission. The customer service representative Antranique P. was excellent in figuring out the submission problem.
Date published: 2022-03-28
Rated 5 out of 5 by from Friendly and patient. Had a great experience from the start with Evan who went over the top to help me as I was having internet connection issues. Frequent call timely backs to assist with gathering my info. Bindy continued the great service with patience as I was not receiving messages in a timely fashion on my end. She made it a simple and easy process.
Date published: 2022-03-28
Rated 1 out of 5 by from VERY DISAPPOINTED IN TT THIS YEAR! 1. Unable to add a second State Tax return to my TT Deluxe CD program. VERY AGGRAVATING! Was stuck in an endless loop for more than 3 days. Tried online and directly to TT customer phone number provided online for those "having problems with downloading programs". No Luck at either place. Hopefully, I will be able to add the State and prepare the State Tax Return before it is overdue and costs me a late fee. Will try again every day.
Date published: 2022-03-28
Rated 5 out of 5 by from I found the latest version very easy to use. I was able to complete our returns by using the prompts.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax getsbetter every year Everything I need is answered within turbo tax clearly.
Date published: 2022-03-28
Rated 5 out of 5 by from Great experience! I had a great experience using TurboTax. My tax expert Joe was very helpful in ensuring I was able to file my return correctly and on time. I would use TurboTax again.
Date published: 2022-03-28
Rated 5 out of 5 by from Q&J Happy Being seniors we found it easy to get through this year.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3840