TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from TurboTax just takes my money I've only ever used TurboTax to file my taxes, and I hate it more and more each year. I mostly just hate the system of tax returns, making everyone pay for a service that should just be automated in todays age. But TurboTax also deserves some poor reviews. Every year they lead me on thinking I can use the free version. Then right before I file they drop the 40 dollar fee required. I fall for it everytime, and it works so well cause by the time I'm all done with the taxes that 40 dollars seems worth it to not go through it again.
Date published: 2021-02-26
Rated 5 out of 5 by from Year 8+ using Turbo Tax Great Customer service. Fast and efficient recourses.
Date published: 2021-02-26
Rated 5 out of 5 by from Been using Turbo tax for Years Turbo Tax is very user friendly. I like that it saves all of your info from last year and all of your past returns.
Date published: 2021-02-26
Rated 5 out of 5 by from yet another excellent year my one hour filing submission, thank you for 8 years of simplicity!
Date published: 2021-02-26
Rated 5 out of 5 by from First time and it was easy! Was very impressed for my first time because it was easy and quick!
Date published: 2021-02-26
Rated 3 out of 5 by from Would be better if uploading doc was available Pros: easy to download and install; easy to use. Cons: 1.Do not have the option to upload W-2 etc to allow the software automatically fill in, had to enter manually... 2. The "on demad tax duidance" window, text font is too small!!!!! Please please make it easier to read... 3. No live help available... It would be much easier if I can just type in the question I have and get the answer. The phone call with the help service was not very clear.
Date published: 2021-02-26
Rated 5 out of 5 by from I love Turbotax I didn't know how to do my taxes this year because it was a 1099-NEC. It was way different than the W-2. But lady that helped me did an amazing job.
Date published: 2021-02-26
Rated 5 out of 5 by from Worked great for complex return The forms walked me through everything and the one question I had was quickly answered by the chat person.
Date published: 2021-02-26
Rated 5 out of 5 by from turbo tax is awesome Ashley was great ! Helped me get it done. Yah! Got my refund!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo tax is great Turbo tax has been saving me money for years. I have been dealing with them since 2013 and haven't had any issues and they offer expert advice if i need it.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3835
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from TurboTax just takes my money I've only ever used TurboTax to file my taxes, and I hate it more and more each year. I mostly just hate the system of tax returns, making everyone pay for a service that should just be automated in todays age. But TurboTax also deserves some poor reviews. Every year they lead me on thinking I can use the free version. Then right before I file they drop the 40 dollar fee required. I fall for it everytime, and it works so well cause by the time I'm all done with the taxes that 40 dollars seems worth it to not go through it again.
Date published: 2021-02-26
Rated 5 out of 5 by from Year 8+ using Turbo Tax Great Customer service. Fast and efficient recourses.
Date published: 2021-02-26
Rated 5 out of 5 by from Been using Turbo tax for Years Turbo Tax is very user friendly. I like that it saves all of your info from last year and all of your past returns.
Date published: 2021-02-26
Rated 5 out of 5 by from yet another excellent year my one hour filing submission, thank you for 8 years of simplicity!
Date published: 2021-02-26
Rated 5 out of 5 by from First time and it was easy! Was very impressed for my first time because it was easy and quick!
Date published: 2021-02-26
Rated 3 out of 5 by from Would be better if uploading doc was available Pros: easy to download and install; easy to use. Cons: 1.Do not have the option to upload W-2 etc to allow the software automatically fill in, had to enter manually... 2. The "on demad tax duidance" window, text font is too small!!!!! Please please make it easier to read... 3. No live help available... It would be much easier if I can just type in the question I have and get the answer. The phone call with the help service was not very clear.
Date published: 2021-02-26
Rated 5 out of 5 by from I love Turbotax I didn't know how to do my taxes this year because it was a 1099-NEC. It was way different than the W-2. But lady that helped me did an amazing job.
Date published: 2021-02-26
Rated 5 out of 5 by from Worked great for complex return The forms walked me through everything and the one question I had was quickly answered by the chat person.
Date published: 2021-02-26
Rated 5 out of 5 by from turbo tax is awesome Ashley was great ! Helped me get it done. Yah! Got my refund!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo tax is great Turbo tax has been saving me money for years. I have been dealing with them since 2013 and haven't had any issues and they offer expert advice if i need it.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3835