TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Very easy to do your taxes Turbo Tax thinks of everything and it is great that it remembers things from prior years to make sure we cover every aspect
Date published: 2021-02-22
Rated 5 out of 5 by from As Easy As Ever I've been using Turbo Tax since I started filing my own taxes. When I was brand new I just used the most basic options. Now that I make more money, have investments and am a home owner I use the premier. This year I had a small hiccup with a stuck form, the chat representative I received help from was quick, polite and effectively helped me remove the irrelevant form. I will continue to use Turbo Tax as long as I can!
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax was simple and user friendly very simple and user friendly. Much easier than h and r blocks online service. Quick also
Date published: 2021-02-22
Rated 1 out of 5 by from Terrible experience in 2020 I have used TurboTax for 8 years. This year I had so many technical issues. 1. The software claimed it imported my w2. I confirmed all the information was accurate. However when it came to do a final review, it magically didn't have values entered in box 12 anymore and I had to re-enter that information. 2. Last year I changed jobs so I had 2 w-2s. This year I only had one. It asked in the beginning if I wanted to remove them I said yes. However when I got to the review it claimed it needed information for my current w2 again. I punched it all in and then the software thought I worked for the same company twice and doubled all the values. This eventually forced me to start over. 3. When I started over I ran into the same problem in problem 2. However this time when it said it was missing info I went back to look at the income step again, and low and behold my job was listed twice, so was other items. I had to delete them. I even had to delete my state refund amount from 2019 and manually enter it again. I had to do this because the value displayed was double what it actually was. If I would edit it would be correct. Click save. Value would be double. Those were the worst problems I experienced. All of them clearly technical in nature. Oh and the only form of "support" they offer is Tax support for more money. When clearly I need tech support since the software was operating incorrectly.
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome Very helpful, made everything so easy to understand.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is always on time thanks so much I did it once again another year down thanks to turbotax
Date published: 2021-02-22
Rated 4 out of 5 by from Efficient and convenient Turbo tax deluxe is easy to use and clearly explains the deductions.
Date published: 2021-02-22
Rated 5 out of 5 by from Queen very helpful and easy process. my first time every preparing my very own taxes refund and I was very excited.
Date published: 2021-02-22
Rated 5 out of 5 by from Quick Quick and easy to use. Especially since this was my first time filing
Date published: 2021-02-22
Rated 4 out of 5 by from TurboTax makes doing taxes less painful Found it easy to complete my taxes in a correct and easy manner.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3752
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very easy to do your taxes Turbo Tax thinks of everything and it is great that it remembers things from prior years to make sure we cover every aspect
Date published: 2021-02-22
Rated 5 out of 5 by from As Easy As Ever I've been using Turbo Tax since I started filing my own taxes. When I was brand new I just used the most basic options. Now that I make more money, have investments and am a home owner I use the premier. This year I had a small hiccup with a stuck form, the chat representative I received help from was quick, polite and effectively helped me remove the irrelevant form. I will continue to use Turbo Tax as long as I can!
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax was simple and user friendly very simple and user friendly. Much easier than h and r blocks online service. Quick also
Date published: 2021-02-22
Rated 1 out of 5 by from Terrible experience in 2020 I have used TurboTax for 8 years. This year I had so many technical issues. 1. The software claimed it imported my w2. I confirmed all the information was accurate. However when it came to do a final review, it magically didn't have values entered in box 12 anymore and I had to re-enter that information. 2. Last year I changed jobs so I had 2 w-2s. This year I only had one. It asked in the beginning if I wanted to remove them I said yes. However when I got to the review it claimed it needed information for my current w2 again. I punched it all in and then the software thought I worked for the same company twice and doubled all the values. This eventually forced me to start over. 3. When I started over I ran into the same problem in problem 2. However this time when it said it was missing info I went back to look at the income step again, and low and behold my job was listed twice, so was other items. I had to delete them. I even had to delete my state refund amount from 2019 and manually enter it again. I had to do this because the value displayed was double what it actually was. If I would edit it would be correct. Click save. Value would be double. Those were the worst problems I experienced. All of them clearly technical in nature. Oh and the only form of "support" they offer is Tax support for more money. When clearly I need tech support since the software was operating incorrectly.
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome Very helpful, made everything so easy to understand.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is always on time thanks so much I did it once again another year down thanks to turbotax
Date published: 2021-02-22
Rated 4 out of 5 by from Efficient and convenient Turbo tax deluxe is easy to use and clearly explains the deductions.
Date published: 2021-02-22
Rated 5 out of 5 by from Queen very helpful and easy process. my first time every preparing my very own taxes refund and I was very excited.
Date published: 2021-02-22
Rated 5 out of 5 by from Quick Quick and easy to use. Especially since this was my first time filing
Date published: 2021-02-22
Rated 4 out of 5 by from TurboTax makes doing taxes less painful Found it easy to complete my taxes in a correct and easy manner.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3752