TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Rejected Returns I have never had issues with using turbo tax in past years. This year it keeps getting rejected because of a wrong AGI. I have the correct AGI that matches with both turbo tax and my IRS transcript. I don't know what the issue is and why it's not getting fixed. And I've tried entering "0" also which turbo tax recommends. I would like a refund for my purchase to use turbo tax so I can use another company. The reason I paid for turbo tax was for the convenience of efiling online not to be told I have to mail in my forms.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is Quick and Easy! I'm 18 y/o and I moved out in the beginning of 2020 so this is the first time I've filed my taxes. I wasn't sure how to do it but my friends and family recommended TurboTax so I gave it a try. The website walked me through every single step- I was informed where to find the information I was being asked for on my W-2 and why I was being asked for it, what exactly I am being refunded for, etc. TurboTax even explained the different types of taxes / tax returns in depth! Very happy with it and will continue to use it!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is a great product! I've used Turbo Tax for many years now and they are great and easy to work with.
Date published: 2021-02-22
Rated 4 out of 5 by from I've used turbo tax for decades... Love it! I've used TurboTax for decades and it gets easier every year. Did most of it on my phone... snap a pic of the w2 and it imports... That is what I call progress.
Date published: 2021-02-22
Rated 5 out of 5 by from Very easy to use. excellent interface Did my own taxes which are tricky since I'm clergy, and also filed my kids' taxes. Really positive experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax Makes doing taxes easy and correct. It makes sure we have the right deductions.
Date published: 2021-02-22
Rated 5 out of 5 by from Great!! Very simple to understand. Did not contact custopmer service specialist. A straight forward return. Been usung Turbo Tax for several years.
Date published: 2021-02-22
Rated 4 out of 5 by from Turbotax is Good Everything went well my e-filing was rejected five times. I filed Jointly with my wife but the rejection wanted AGI for my wife and I to be separated. This should not apply when filing jointly and there is no way to separate them. I could not get any help from Turbotax as I could not connect with anyone.
Date published: 2021-02-22
Rated 5 out of 5 by from Thank u First timer an they did a great job with helping me out thank yall
Date published: 2021-02-22
Rated 2 out of 5 by from Additional $40!!! I was disappointed to be charged an additional $40 for choosing to pay my fee with my return. Because I don't want to use Credit Karma to get my refund. I have been using Turbo Tax for years and do not recall being charged an additional amount. Will no longer be using Turbo Tax, despite the convenience.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3733
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Rejected Returns I have never had issues with using turbo tax in past years. This year it keeps getting rejected because of a wrong AGI. I have the correct AGI that matches with both turbo tax and my IRS transcript. I don't know what the issue is and why it's not getting fixed. And I've tried entering "0" also which turbo tax recommends. I would like a refund for my purchase to use turbo tax so I can use another company. The reason I paid for turbo tax was for the convenience of efiling online not to be told I have to mail in my forms.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is Quick and Easy! I'm 18 y/o and I moved out in the beginning of 2020 so this is the first time I've filed my taxes. I wasn't sure how to do it but my friends and family recommended TurboTax so I gave it a try. The website walked me through every single step- I was informed where to find the information I was being asked for on my W-2 and why I was being asked for it, what exactly I am being refunded for, etc. TurboTax even explained the different types of taxes / tax returns in depth! Very happy with it and will continue to use it!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is a great product! I've used Turbo Tax for many years now and they are great and easy to work with.
Date published: 2021-02-22
Rated 4 out of 5 by from I've used turbo tax for decades... Love it! I've used TurboTax for decades and it gets easier every year. Did most of it on my phone... snap a pic of the w2 and it imports... That is what I call progress.
Date published: 2021-02-22
Rated 5 out of 5 by from Very easy to use. excellent interface Did my own taxes which are tricky since I'm clergy, and also filed my kids' taxes. Really positive experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax Makes doing taxes easy and correct. It makes sure we have the right deductions.
Date published: 2021-02-22
Rated 5 out of 5 by from Great!! Very simple to understand. Did not contact custopmer service specialist. A straight forward return. Been usung Turbo Tax for several years.
Date published: 2021-02-22
Rated 4 out of 5 by from Turbotax is Good Everything went well my e-filing was rejected five times. I filed Jointly with my wife but the rejection wanted AGI for my wife and I to be separated. This should not apply when filing jointly and there is no way to separate them. I could not get any help from Turbotax as I could not connect with anyone.
Date published: 2021-02-22
Rated 5 out of 5 by from Thank u First timer an they did a great job with helping me out thank yall
Date published: 2021-02-22
Rated 2 out of 5 by from Additional $40!!! I was disappointed to be charged an additional $40 for choosing to pay my fee with my return. Because I don't want to use Credit Karma to get my refund. I have been using Turbo Tax for years and do not recall being charged an additional amount. Will no longer be using Turbo Tax, despite the convenience.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3733