TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from it was a good experience i had a good person help me get through the final part. her name was tammy
Date published: 2023-01-26
Rated 3 out of 5 by from WHAT A MESS NEEDS MORE WORK TECHNOLOGY WORKED FOR MOST BUT NOT ALL, PICTURES DIDN'T LOAD PROPERLY
Date published: 2023-01-26
Rated 4 out of 5 by from I like TurboTax... BUT.... I like TurboTax... But... I think you're charging way too much especially if using the free version, which isn't actually free. Plus, you're charging for a refund to be direct deposited of $39. The software is great and I use it every year, begrudgingly to the end of having to pay $180 to file taxes that I could with more time and frustration, do myself, on paper, through the mail.
Date published: 2023-01-26
Rated 5 out of 5 by from 5 The experience was very great. She was very helpfull.
Date published: 2023-01-26
Rated 5 out of 5 by from Yeah.... Its easy,.....,.....................................
Date published: 2023-01-26
Rated 5 out of 5 by from Fun Filing I love filing my taxes with Turbo Tax. They don't weigh you down with jargon you can't understand. The graphics make it fun.
Date published: 2023-01-26
Rated 2 out of 5 by from Turbo Tax is normally great, but with a major flaw I've used TurboTax for many years without a problem, but this year I almost had to give up & go elsewhere. I completed my Federal & State returns but wanted to verify something before eFiling.. so I stopped right before transmitting the returns. I came back the following day to eFile and it would not work. I kept receiving the error that the Transmission had Failed and the reason listed was 2022 Transmissions were not available. I tried all day, but same message. Of course there is only a virtual assistant that tells you to delete cookies & use a different browser which isn't helpful. Finally I remembered from yesterday that it said NC state could not be eFiled right now so I started digging & found where despite this being the case, TurboTax was still trying to eFile both. I changed NC State to be filed later. That apparently resolved the problem & my Federal was finally submitted after hours of trying. It's very odd that TurboTax is smart enough to know that it can't be filed this early, but not smart enough to exclude it during the transmission where the user can't see if 1 or both is being transmitted. This is a major flaw that should be resolved.
Date published: 2023-01-26
Rated 1 out of 5 by from Easy to use but not worth the fees Been using Turbo Tax almost every year I've had to file taxes, but now I need to find a new way. At the start, it said that filing was free, but still ended up paying over $100 worth of fees. Only reason why I used it this year was because they hide the fees until the very end, and I didn't feel like resubmitting my information somewhere else.
Date published: 2023-01-26
Rated 5 out of 5 by from i love how easy it is to manage keep up the great job!!!! i love how a live empleyee is ready to help with ur refund mistakes are checked
Date published: 2023-01-26
Rated 5 out of 5 by from Turbo Tax is outstanding. I myself am not very tech savvy and Turbo Tax self-navigates you through the entire process making it such and easy task. Love Turbo Tax and will always use it for future returns
Date published: 2023-01-26
All TurboTax® Offerings Reviews - Page 3670
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from it was a good experience i had a good person help me get through the final part. her name was tammy
Date published: 2023-01-26
Rated 3 out of 5 by from WHAT A MESS NEEDS MORE WORK TECHNOLOGY WORKED FOR MOST BUT NOT ALL, PICTURES DIDN'T LOAD PROPERLY
Date published: 2023-01-26
Rated 4 out of 5 by from I like TurboTax... BUT.... I like TurboTax... But... I think you're charging way too much especially if using the free version, which isn't actually free. Plus, you're charging for a refund to be direct deposited of $39. The software is great and I use it every year, begrudgingly to the end of having to pay $180 to file taxes that I could with more time and frustration, do myself, on paper, through the mail.
Date published: 2023-01-26
Rated 5 out of 5 by from 5 The experience was very great. She was very helpfull.
Date published: 2023-01-26
Rated 5 out of 5 by from Yeah.... Its easy,.....,.....................................
Date published: 2023-01-26
Rated 5 out of 5 by from Fun Filing I love filing my taxes with Turbo Tax. They don't weigh you down with jargon you can't understand. The graphics make it fun.
Date published: 2023-01-26
Rated 2 out of 5 by from Turbo Tax is normally great, but with a major flaw I've used TurboTax for many years without a problem, but this year I almost had to give up & go elsewhere. I completed my Federal & State returns but wanted to verify something before eFiling.. so I stopped right before transmitting the returns. I came back the following day to eFile and it would not work. I kept receiving the error that the Transmission had Failed and the reason listed was 2022 Transmissions were not available. I tried all day, but same message. Of course there is only a virtual assistant that tells you to delete cookies & use a different browser which isn't helpful. Finally I remembered from yesterday that it said NC state could not be eFiled right now so I started digging & found where despite this being the case, TurboTax was still trying to eFile both. I changed NC State to be filed later. That apparently resolved the problem & my Federal was finally submitted after hours of trying. It's very odd that TurboTax is smart enough to know that it can't be filed this early, but not smart enough to exclude it during the transmission where the user can't see if 1 or both is being transmitted. This is a major flaw that should be resolved.
Date published: 2023-01-26
Rated 1 out of 5 by from Easy to use but not worth the fees Been using Turbo Tax almost every year I've had to file taxes, but now I need to find a new way. At the start, it said that filing was free, but still ended up paying over $100 worth of fees. Only reason why I used it this year was because they hide the fees until the very end, and I didn't feel like resubmitting my information somewhere else.
Date published: 2023-01-26
Rated 5 out of 5 by from i love how easy it is to manage keep up the great job!!!! i love how a live empleyee is ready to help with ur refund mistakes are checked
Date published: 2023-01-26
Rated 5 out of 5 by from Turbo Tax is outstanding. I myself am not very tech savvy and Turbo Tax self-navigates you through the entire process making it such and easy task. Love Turbo Tax and will always use it for future returns
Date published: 2023-01-26
All TurboTax® Offerings Reviews - Page 3670