TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from very good product System works well and will use again. One issue....which change my rating from 5 to 4 stars... I did not like the way system worked for paying the upgrade price.. It said $40 to upgrade. If I had taken it from my tax return it would have been $40 plus $40 process fee..total $80. It was hard to go back and figure out how to charge this to my Visa card. $40 process fee is too much.
Date published: 2021-02-26
Rated 3 out of 5 by from More complicated and costly than I remember I did have more events going on this year, but I feel as if the Turbo tax interface was significantly more complicated this year. I remember it only costing about $50-$100, but this year it cost around $220. Even with the $40 additional for selling stock, still feel like $220 is quite expensive.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Great as Always! Clean and intuitive interface, friendly human support.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is great Its quick and easy to use, has tips and information that are helpful to completing your taxes.
Date published: 2021-02-26
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for many years. I am finally retired and using the simple form. Love completing my taxes online!!
Date published: 2021-02-26
Rated 5 out of 5 by from Great product! The process went well until I ran into an obscure error during final review. It wasn't actually an error. TT had entered a 0 in a self-employment worksheet, and the review would not accept that. The field had to be blank, not 0. Fortunately a very sharp live help person caught this glich quickly and helped me make the fix.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome!! Very easy to use and to understand my filings!!!!!
Date published: 2021-02-26
Rated 5 out of 5 by from ease of use use it always for tax returns and will continue to do so
Date published: 2021-02-26
Rated 4 out of 5 by from Quick and mostly easy return process There is a lot I needed to learn about filing taxes because until this year I have always had a professional do them for me. Finding the free version of TurboTax was a blessing because I had no idea where to start. The process was quick and quite easy with only a few delays due to penalties that I owed due to my own negligence. Will I use this service again? Yes, definitely. For a retired person now with a simplified tax situation, TurboTax is the perfect solution.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is very useful It was satisfactory - helped me with questions both federal and state
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3605
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from very good product System works well and will use again. One issue....which change my rating from 5 to 4 stars... I did not like the way system worked for paying the upgrade price.. It said $40 to upgrade. If I had taken it from my tax return it would have been $40 plus $40 process fee..total $80. It was hard to go back and figure out how to charge this to my Visa card. $40 process fee is too much.
Date published: 2021-02-26
Rated 3 out of 5 by from More complicated and costly than I remember I did have more events going on this year, but I feel as if the Turbo tax interface was significantly more complicated this year. I remember it only costing about $50-$100, but this year it cost around $220. Even with the $40 additional for selling stock, still feel like $220 is quite expensive.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Great as Always! Clean and intuitive interface, friendly human support.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is great Its quick and easy to use, has tips and information that are helpful to completing your taxes.
Date published: 2021-02-26
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for many years. I am finally retired and using the simple form. Love completing my taxes online!!
Date published: 2021-02-26
Rated 5 out of 5 by from Great product! The process went well until I ran into an obscure error during final review. It wasn't actually an error. TT had entered a 0 in a self-employment worksheet, and the review would not accept that. The field had to be blank, not 0. Fortunately a very sharp live help person caught this glich quickly and helped me make the fix.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome!! Very easy to use and to understand my filings!!!!!
Date published: 2021-02-26
Rated 5 out of 5 by from ease of use use it always for tax returns and will continue to do so
Date published: 2021-02-26
Rated 4 out of 5 by from Quick and mostly easy return process There is a lot I needed to learn about filing taxes because until this year I have always had a professional do them for me. Finding the free version of TurboTax was a blessing because I had no idea where to start. The process was quick and quite easy with only a few delays due to penalties that I owed due to my own negligence. Will I use this service again? Yes, definitely. For a retired person now with a simplified tax situation, TurboTax is the perfect solution.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is very useful It was satisfactory - helped me with questions both federal and state
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3605