TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Turbo Tax A disappointment The preparation went relatively smooth, there not any complicated issues. The Tax Return was accepted by the IRS but when I tried to print a hard copy for my records it was impossible! The form had the watermark DO NOT FILE..etc. I tried different suggested ways but to no avail, even trying to print the voucher to use to pay the owed taxes was next to impossible. This got very frustrating and ruined any and all good impression I might have had, I think it is a major draw back and I saw similar complaints as far as 2016, so it is not anything new. Why has it not been fixed? Last but not least, at the place where my and my wife's signatures are supposed to be we entered some pin numbers but this were missing. Why? I would like an exact copy of what I submitted to the IRS, and I have got it yet. I filled the forms following your instructions so in essence you were the paid preparer. I paid the by your software, and followed your instructions and your calculations. The preparer should appear as TurboTax 2020 or something like that. I am very disappointed!
Date published: 2021-02-17
Rated 5 out of 5 by from Great Tool to use! The process was simple and hassle free! I would definitely recommend!
Date published: 2021-02-17
Rated 5 out of 5 by from Having this Turbo Tax Site is Great!!! Using Turbo Tax now and in the past has made it so much easier to file my tax and also be able to get my refund a whole lot faster too. And it has made it more secure in how my refund is handled and deposited right into my personal bank account! No more worries as far as getting a check in the mail or even worrying about whether or not my check even gets to me! Now, with using Turbo Tax, my return is not only done accurately and processed much faster but it's also deposited right into my bank account which is a big relief to me. And there isn't any check that needs to be signed. Thank You Turbo Tax!!!
Date published: 2021-02-17
Rated 5 out of 5 by from love turbo Very knowledgeable, and was able to fix my mistake
Date published: 2021-02-17
Rated 5 out of 5 by from Self Explanatory for the most part Very easy pretty much walks you through the whole tax preparation process
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome! I've been using turbo tax for several years now. I'll never switch!
Date published: 2021-02-17
Rated 4 out of 5 by from TurboTax was easy to use First time user. Instructions were easy to follow.
Date published: 2021-02-17
Rated 5 out of 5 by from TURBO TAX IS EXCELLENT This is my 3rd time using Turbo Tax and I find it somewhat easy to follow along.
Date published: 2021-02-17
Rated 4 out of 5 by from Misleading I had a great experience with Katherine she helped me immensely! My problem with TurboTax is when I spoke to Monai she had me sign up for $100 helper when I could have done it myself if you guys had just answered my simple questions!
Date published: 2021-02-17
Rated 2 out of 5 by from Rejected after Turbo Tax said it was ok. Turbo Tax gave me the green light, said my returns looked good. Then my State got rejected. I might start using another company instead of paying for this.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 3494
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax A disappointment The preparation went relatively smooth, there not any complicated issues. The Tax Return was accepted by the IRS but when I tried to print a hard copy for my records it was impossible! The form had the watermark DO NOT FILE..etc. I tried different suggested ways but to no avail, even trying to print the voucher to use to pay the owed taxes was next to impossible. This got very frustrating and ruined any and all good impression I might have had, I think it is a major draw back and I saw similar complaints as far as 2016, so it is not anything new. Why has it not been fixed? Last but not least, at the place where my and my wife's signatures are supposed to be we entered some pin numbers but this were missing. Why? I would like an exact copy of what I submitted to the IRS, and I have got it yet. I filled the forms following your instructions so in essence you were the paid preparer. I paid the by your software, and followed your instructions and your calculations. The preparer should appear as TurboTax 2020 or something like that. I am very disappointed!
Date published: 2021-02-17
Rated 5 out of 5 by from Great Tool to use! The process was simple and hassle free! I would definitely recommend!
Date published: 2021-02-17
Rated 5 out of 5 by from Having this Turbo Tax Site is Great!!! Using Turbo Tax now and in the past has made it so much easier to file my tax and also be able to get my refund a whole lot faster too. And it has made it more secure in how my refund is handled and deposited right into my personal bank account! No more worries as far as getting a check in the mail or even worrying about whether or not my check even gets to me! Now, with using Turbo Tax, my return is not only done accurately and processed much faster but it's also deposited right into my bank account which is a big relief to me. And there isn't any check that needs to be signed. Thank You Turbo Tax!!!
Date published: 2021-02-17
Rated 5 out of 5 by from love turbo Very knowledgeable, and was able to fix my mistake
Date published: 2021-02-17
Rated 5 out of 5 by from Self Explanatory for the most part Very easy pretty much walks you through the whole tax preparation process
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome! I've been using turbo tax for several years now. I'll never switch!
Date published: 2021-02-17
Rated 4 out of 5 by from TurboTax was easy to use First time user. Instructions were easy to follow.
Date published: 2021-02-17
Rated 5 out of 5 by from TURBO TAX IS EXCELLENT This is my 3rd time using Turbo Tax and I find it somewhat easy to follow along.
Date published: 2021-02-17
Rated 4 out of 5 by from Misleading I had a great experience with Katherine she helped me immensely! My problem with TurboTax is when I spoke to Monai she had me sign up for $100 helper when I could have done it myself if you guys had just answered my simple questions!
Date published: 2021-02-17
Rated 2 out of 5 by from Rejected after Turbo Tax said it was ok. Turbo Tax gave me the green light, said my returns looked good. Then my State got rejected. I might start using another company instead of paying for this.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 3494