TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax is awesome Love the accuracy and ability to use turbotax thank
Date published: 2021-03-05
Rated 5 out of 5 by from Super easy K. deserves high marks across the board. He walked me thru this process and he had the patients of JOB with me. He is professional and respectful. THANK YOU
Date published: 2021-03-05
Rated 5 out of 5 by from Super fast and easy This is the best free version I've ever used. So simple and clear. Thanks so much.
Date published: 2021-03-05
Rated 5 out of 5 by from Super product Second year I have used the Turbo Tax Business software for 2 LLCs. Has been very straight forward and helpful both times. Thanks
Date published: 2021-03-05
Rated 4 out of 5 by from It was easy to use. Very straight forward. It didn't take a lot of trial and error. Better than previous years.
Date published: 2021-03-05
Rated 4 out of 5 by from I like it but don't love it I have used TurboTax for many years. Overall, I like it. However, here are a few things that I'm not pleased with: Although according to my Financial Investor and the papers I get from him I should be able to download my trading information (1099-B, 1099-Div) directly into Turbo Tax, TT has never allowed that to happen. I've tried for several years and now just enter the total number. My tax advisor has no suggestions or any ideas why it won't work. Secondly, I noticed when I got ready to file that TT had chosen the "Self-employed" 1040. Although I have used this in the past, I didn't need it this year. I ended up talking to Camille, one of your advisors on the phone. She was very nice and helpful and my wait time for her call was only 5 minutes. Kudos on that!! However, she let me know that the only thing I could do about this, if I just wanted the "Premium", was to clear my return and start all over....Not a good answer. I'd already spent hours on it and wasn't about to do that. So...I paid about $60 extra from what I could understand to file the SE, even though I didn't need it. I asked how to avoid this in the future. She said I'd need to call TT and talk to someone as I began the 2021 tax return to keep this from happening. Not a good answer...I want to be able to do this on my own without needing to talk to someone. I'd like to be able to choose the tax form I'd like to use. Then...If I need to upgrade...give me that choice, please. Is that something you could build into the program? Thanks for listening! Overall, I'm happy with TT.
Date published: 2021-03-05
Rated 5 out of 5 by from FIRST TIME - EASY My first time filling my W-2 as an immigrant. It was pretty easy.
Date published: 2021-03-05
Rated 1 out of 5 by from Turbo tax review I want Turbo tax to refund my $25 I had to pay for filing state returns. Purchase indicated Fed. and State FREE. Charged my credit card. Please return money asap. I couldn't file unless I paid.
Date published: 2021-03-05
Rated 5 out of 5 by from Excellant and wonderful Your live turbo Tax rep was so gracious and understanding.Did not make me feel that I had to hurry.Was of great help
Date published: 2021-03-05
Rated 5 out of 5 by from The BEST!!! This is my second filing with Turbo Tax and I plan to use it from now on. I especially like the way your product breaks down the complicated tax language and presents it in an easy to understand and easy to use method. I don't dread tax season any more, thanks to Turbo Tax.
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 341
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is awesome Love the accuracy and ability to use turbotax thank
Date published: 2021-03-05
Rated 5 out of 5 by from Super easy K. deserves high marks across the board. He walked me thru this process and he had the patients of JOB with me. He is professional and respectful. THANK YOU
Date published: 2021-03-05
Rated 5 out of 5 by from Super fast and easy This is the best free version I've ever used. So simple and clear. Thanks so much.
Date published: 2021-03-05
Rated 5 out of 5 by from Super product Second year I have used the Turbo Tax Business software for 2 LLCs. Has been very straight forward and helpful both times. Thanks
Date published: 2021-03-05
Rated 4 out of 5 by from It was easy to use. Very straight forward. It didn't take a lot of trial and error. Better than previous years.
Date published: 2021-03-05
Rated 4 out of 5 by from I like it but don't love it I have used TurboTax for many years. Overall, I like it. However, here are a few things that I'm not pleased with: Although according to my Financial Investor and the papers I get from him I should be able to download my trading information (1099-B, 1099-Div) directly into Turbo Tax, TT has never allowed that to happen. I've tried for several years and now just enter the total number. My tax advisor has no suggestions or any ideas why it won't work. Secondly, I noticed when I got ready to file that TT had chosen the "Self-employed" 1040. Although I have used this in the past, I didn't need it this year. I ended up talking to Camille, one of your advisors on the phone. She was very nice and helpful and my wait time for her call was only 5 minutes. Kudos on that!! However, she let me know that the only thing I could do about this, if I just wanted the "Premium", was to clear my return and start all over....Not a good answer. I'd already spent hours on it and wasn't about to do that. So...I paid about $60 extra from what I could understand to file the SE, even though I didn't need it. I asked how to avoid this in the future. She said I'd need to call TT and talk to someone as I began the 2021 tax return to keep this from happening. Not a good answer...I want to be able to do this on my own without needing to talk to someone. I'd like to be able to choose the tax form I'd like to use. Then...If I need to upgrade...give me that choice, please. Is that something you could build into the program? Thanks for listening! Overall, I'm happy with TT.
Date published: 2021-03-05
Rated 5 out of 5 by from FIRST TIME - EASY My first time filling my W-2 as an immigrant. It was pretty easy.
Date published: 2021-03-05
Rated 1 out of 5 by from Turbo tax review I want Turbo tax to refund my $25 I had to pay for filing state returns. Purchase indicated Fed. and State FREE. Charged my credit card. Please return money asap. I couldn't file unless I paid.
Date published: 2021-03-05
Rated 5 out of 5 by from Excellant and wonderful Your live turbo Tax rep was so gracious and understanding.Did not make me feel that I had to hurry.Was of great help
Date published: 2021-03-05
Rated 5 out of 5 by from The BEST!!! This is my second filing with Turbo Tax and I plan to use it from now on. I especially like the way your product breaks down the complicated tax language and presents it in an easy to understand and easy to use method. I don't dread tax season any more, thanks to Turbo Tax.
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 341