TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from I could not have done my Taxes without it Turbo tax is the best way to do taxes. I have used it off and on for over 20 years.
Date published: 2022-10-16
Rated 5 out of 5 by from SUPER INTUITIVE AND EASY TO USE The step by step guides are really useful when you need them, and they allow you to skip them if you don't. Self Employed gives you so many real world examples of how to best report your income and expenses. Love it constantly saves your work, but it does get annoying when it signs you off when you're digging through your receipts and folders looking for the right figures.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax Well Worth It Always been happy with Turbo Tax. Used it for years.
Date published: 2022-10-16
Rated 4 out of 5 by from Mostly good, issues with Form 8606 & stock options In general we are pleased with TurboTax, but there is still room for improvement. It did not carry forward our cumulative basis on form 8606, which it should be able to do since we use TurboTax every year (nor did it properly alert us to the issue, until Premier did this year). And there is still lots of room for improvement around entering corporate stock options correctly. I had to do way too much outside research as I tried to figure out how to handle ISOs, NQs, and RSUs, trying to ensure we did not get double-taxed.
Date published: 2022-10-16
Rated 5 out of 5 by from Great service I have used TT for several years and I am able file taxes efficiently every time.
Date published: 2022-10-16
Rated 3 out of 5 by from Started out free ended up 108 Took several hours. Agreed to 49, then thought I was paying 59 for a better package. Realized at the end I was being charged both prices. Not happy about this.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax is amazing it's a very easy software to work with, I am very satisfied
Date published: 2022-10-16
Rated 3 out of 5 by from Easy until Form 7203 Everything was going well until I hit a brick wall with Form 7203. Software was not prepared to help complete 7203. It had to all be done by hand. Slowed me way down!
Date published: 2022-10-16
Rated 5 out of 5 by from Very Comprehensive and Simple to Interact With Get your documents in order and the team will do an amazing job for you. Everyone I spoke to on the phone was pleasant.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo is the way to GO!!!!! I had to move over to my Laptop to continue filing due to my inability to access the site on my desktop. Terrified for a moment due to my last minute filing but I was able to login and proceed with filing. In the event someone can't access the site please provide some way to inform you (Turbotax) of the issue. I still don't know why I couldn't login but thank God it's over. Thanks for staying with me throughout the ordeal. Turbotax is very, very user-friendly!
Date published: 2022-10-16
All TurboTax® Offerings Reviews - Page 3376
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I could not have done my Taxes without it Turbo tax is the best way to do taxes. I have used it off and on for over 20 years.
Date published: 2022-10-16
Rated 5 out of 5 by from SUPER INTUITIVE AND EASY TO USE The step by step guides are really useful when you need them, and they allow you to skip them if you don't. Self Employed gives you so many real world examples of how to best report your income and expenses. Love it constantly saves your work, but it does get annoying when it signs you off when you're digging through your receipts and folders looking for the right figures.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax Well Worth It Always been happy with Turbo Tax. Used it for years.
Date published: 2022-10-16
Rated 4 out of 5 by from Mostly good, issues with Form 8606 & stock options In general we are pleased with TurboTax, but there is still room for improvement. It did not carry forward our cumulative basis on form 8606, which it should be able to do since we use TurboTax every year (nor did it properly alert us to the issue, until Premier did this year). And there is still lots of room for improvement around entering corporate stock options correctly. I had to do way too much outside research as I tried to figure out how to handle ISOs, NQs, and RSUs, trying to ensure we did not get double-taxed.
Date published: 2022-10-16
Rated 5 out of 5 by from Great service I have used TT for several years and I am able file taxes efficiently every time.
Date published: 2022-10-16
Rated 3 out of 5 by from Started out free ended up 108 Took several hours. Agreed to 49, then thought I was paying 59 for a better package. Realized at the end I was being charged both prices. Not happy about this.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax is amazing it's a very easy software to work with, I am very satisfied
Date published: 2022-10-16
Rated 3 out of 5 by from Easy until Form 7203 Everything was going well until I hit a brick wall with Form 7203. Software was not prepared to help complete 7203. It had to all be done by hand. Slowed me way down!
Date published: 2022-10-16
Rated 5 out of 5 by from Very Comprehensive and Simple to Interact With Get your documents in order and the team will do an amazing job for you. Everyone I spoke to on the phone was pleasant.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo is the way to GO!!!!! I had to move over to my Laptop to continue filing due to my inability to access the site on my desktop. Terrified for a moment due to my last minute filing but I was able to login and proceed with filing. In the event someone can't access the site please provide some way to inform you (Turbotax) of the issue. I still don't know why I couldn't login but thank God it's over. Thanks for staying with me throughout the ordeal. Turbotax is very, very user-friendly!
Date published: 2022-10-16
All TurboTax® Offerings Reviews - Page 3376