TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Had problems with Turbo Tax this year. I ran into problems with Turbo Tax this year. I made calls to speak with a specialist on two different occasions. The specialists were great. Between the two of us we found workarounds however they did not rectify the situations. There were glitches in the software that the specialists hadn't seen before. In the case of Pennsylvania state taxes I will need to manually complete the 2020 form(s). Turbo Tax keeps pulling in my short term investment capital gains and treating them as income. We live in Illinois but my wife had $4,000+ of wages earned in Pennsylvania. Turbo Tax calculated that we owed PA state taxes on the capital gains, and then treated the PA state tax as a credit against my Illinois state taxes. This was incorrect. The other issue I had involved Charitable Donations. The software would not accept the Charity Names I entered. It kept blanking out the field and then stating that Charity Name was a required field. The specialist I worked with (Cheryn) was great and found another path to go into Donations. Going in the "back way" worked but didn't fix the problem encountered going in the preferred way.
Date published: 2021-02-26
Rated 5 out of 5 by from awesome Easy an great, Fast service easy to apply would recommemnd
Date published: 2021-02-26
Rated 5 out of 5 by from They haven't failed me yet! TurboTax simplifies things and helps you understand what you are doing, and if you need assistance they have reliable tax experts to assist. What's better than that?!
Date published: 2021-02-26
Rated 5 out of 5 by from turbotax is awesome great filing system i love the system absoultley easy
Date published: 2021-02-26
Rated 5 out of 5 by from Smooth as silk, easy as pie I had special circumstances this tax year due to COVID 19. Turbo Tax sailed me right through with the proper forms and appropriate tax breaks.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is fast and easy Turbotax is very fast and efficient. Very easy to use
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax was essy Easy to walk through. I will use it again. Thank you.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Awesome!!! super easy to use. anyone can do it, even my Grandmother!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is quick and easy I have been using Turbo tax for years now, and it is nice and straight-forward. I have never had any issues. Thanks!
Date published: 2021-02-26
Rated 3 out of 5 by from TurboTax is great, I use it every year. I have nothing but good things to say about TurboTax, I try to pass it on to all my friendsto use.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3350
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Had problems with Turbo Tax this year. I ran into problems with Turbo Tax this year. I made calls to speak with a specialist on two different occasions. The specialists were great. Between the two of us we found workarounds however they did not rectify the situations. There were glitches in the software that the specialists hadn't seen before. In the case of Pennsylvania state taxes I will need to manually complete the 2020 form(s). Turbo Tax keeps pulling in my short term investment capital gains and treating them as income. We live in Illinois but my wife had $4,000+ of wages earned in Pennsylvania. Turbo Tax calculated that we owed PA state taxes on the capital gains, and then treated the PA state tax as a credit against my Illinois state taxes. This was incorrect. The other issue I had involved Charitable Donations. The software would not accept the Charity Names I entered. It kept blanking out the field and then stating that Charity Name was a required field. The specialist I worked with (Cheryn) was great and found another path to go into Donations. Going in the "back way" worked but didn't fix the problem encountered going in the preferred way.
Date published: 2021-02-26
Rated 5 out of 5 by from awesome Easy an great, Fast service easy to apply would recommemnd
Date published: 2021-02-26
Rated 5 out of 5 by from They haven't failed me yet! TurboTax simplifies things and helps you understand what you are doing, and if you need assistance they have reliable tax experts to assist. What's better than that?!
Date published: 2021-02-26
Rated 5 out of 5 by from turbotax is awesome great filing system i love the system absoultley easy
Date published: 2021-02-26
Rated 5 out of 5 by from Smooth as silk, easy as pie I had special circumstances this tax year due to COVID 19. Turbo Tax sailed me right through with the proper forms and appropriate tax breaks.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is fast and easy Turbotax is very fast and efficient. Very easy to use
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax was essy Easy to walk through. I will use it again. Thank you.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is Awesome!!! super easy to use. anyone can do it, even my Grandmother!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is quick and easy I have been using Turbo tax for years now, and it is nice and straight-forward. I have never had any issues. Thanks!
Date published: 2021-02-26
Rated 3 out of 5 by from TurboTax is great, I use it every year. I have nothing but good things to say about TurboTax, I try to pass it on to all my friendsto use.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3350