TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Hard to find place to enter info. Extra Charges If you try to use help to find where to enter specific info, you have to dig and dig to get just the right keyword to find the data entry location. Caused me stress several times when they tried to add on fees. The worst was the row during filing where they seemed to be adding $20 for some kind of Max Refund Guarantee. It turns out that maybe it was some kind of fee if you try to pay for your state e-file from your refund (it never said that though). This caused me to look all over to try to figure this out. If you go all through the Visa pay process, it does not show this fee, so I hope they do not take it from my refund. I dislike the high cost of state e-file, I come close to just mailing. I guess that is how they can probably make extra high profit margin on a captive audience. It is funny all the marketing they do right there in the program to make you want to e-file :) This is still better than doing the taxes by hand. And they have been more consistent than some of the other joints online with their pricing. Also they seem to support downloading investment data from more institutions than the others. I was happy with the automatic stimulus rebate calculation for those that didn't get their checks.
Date published: 2021-02-26
Rated 3 out of 5 by from Still the Best, But It's Gotten Worse When I first started filing on TurboTax it was cheaper and more accessible. Now, it feels like every year the prices go up. Saying that, TurboTax is still the best for this price, but next year I may look for other options.
Date published: 2021-02-26
Rated 3 out of 5 by from Keep coming back I've used Turbotax for over 10 years and keep coming back.
Date published: 2021-02-26
Rated 5 out of 5 by from EASY TO USE EASY TO USE... USED MULTIPLE TIMES... I MAY USE AGAIN NEXT YEAR.
Date published: 2021-02-26
Rated 5 out of 5 by from Straightforward, easy to use Straightforward, easy to use, provides useful tips and answers to common questions.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax Saves the Day!!! I have used Turbotax since I began filing taxes on my own. Its simple, easy to use, provides useful tools, and even gives upgradeable options should you feel you need the help. I would recommend TurboTax over any other product out there and have also had friends thank me for showing them how to use it to do their own taxes! TurboTax you truly are a lifesaver!
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to use!! TurboTax is user friendly & easy to use. The "Learn More" buttons are helpful in clarifying the different questions
Date published: 2021-02-26
Rated 5 out of 5 by from Yes They did a great job i love it because when I want back to them I was please
Date published: 2021-02-26
Rated 5 out of 5 by from I got a refund! I didn't think i would Very easy to use, smart technology. Easy to navigate. Overall great experience.
Date published: 2021-02-26
Rated 1 out of 5 by from Turbo Tax is a bait and switch If i had not used them for the last 10 years i would have gone elsewhere
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3321
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Hard to find place to enter info. Extra Charges If you try to use help to find where to enter specific info, you have to dig and dig to get just the right keyword to find the data entry location. Caused me stress several times when they tried to add on fees. The worst was the row during filing where they seemed to be adding $20 for some kind of Max Refund Guarantee. It turns out that maybe it was some kind of fee if you try to pay for your state e-file from your refund (it never said that though). This caused me to look all over to try to figure this out. If you go all through the Visa pay process, it does not show this fee, so I hope they do not take it from my refund. I dislike the high cost of state e-file, I come close to just mailing. I guess that is how they can probably make extra high profit margin on a captive audience. It is funny all the marketing they do right there in the program to make you want to e-file :) This is still better than doing the taxes by hand. And they have been more consistent than some of the other joints online with their pricing. Also they seem to support downloading investment data from more institutions than the others. I was happy with the automatic stimulus rebate calculation for those that didn't get their checks.
Date published: 2021-02-26
Rated 3 out of 5 by from Still the Best, But It's Gotten Worse When I first started filing on TurboTax it was cheaper and more accessible. Now, it feels like every year the prices go up. Saying that, TurboTax is still the best for this price, but next year I may look for other options.
Date published: 2021-02-26
Rated 3 out of 5 by from Keep coming back I've used Turbotax for over 10 years and keep coming back.
Date published: 2021-02-26
Rated 5 out of 5 by from EASY TO USE EASY TO USE... USED MULTIPLE TIMES... I MAY USE AGAIN NEXT YEAR.
Date published: 2021-02-26
Rated 5 out of 5 by from Straightforward, easy to use Straightforward, easy to use, provides useful tips and answers to common questions.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax Saves the Day!!! I have used Turbotax since I began filing taxes on my own. Its simple, easy to use, provides useful tools, and even gives upgradeable options should you feel you need the help. I would recommend TurboTax over any other product out there and have also had friends thank me for showing them how to use it to do their own taxes! TurboTax you truly are a lifesaver!
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to use!! TurboTax is user friendly & easy to use. The "Learn More" buttons are helpful in clarifying the different questions
Date published: 2021-02-26
Rated 5 out of 5 by from Yes They did a great job i love it because when I want back to them I was please
Date published: 2021-02-26
Rated 5 out of 5 by from I got a refund! I didn't think i would Very easy to use, smart technology. Easy to navigate. Overall great experience.
Date published: 2021-02-26
Rated 1 out of 5 by from Turbo Tax is a bait and switch If i had not used them for the last 10 years i would have gone elsewhere
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3321