TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Great job Easy fast n they give me the comfort knowing our taxes are done right
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax works great Turbo Tax makes filing taxes relatively easy; good walk-me-through-it software.
Date published: 2021-02-27
Rated 4 out of 5 by from Not a bad tax return service, pretty reliable! I've been with TurboTax for the last several years and each year they have delivered with their returns and kept up with my information perfectly. I recommend over other competitors such as E-file, or even H&R Block. -Thanks!
Date published: 2021-02-27
Rated 5 out of 5 by from Secure In a difficult time in my life with the death of a spouse I started using Turbo tax to help file my return. This is my 4th year and I'll keep going with Turbo Tax. They are accurate and have all of the additional options available to help with any IRS hiccups. Thank you Turbo Tax
Date published: 2021-02-27
Rated 5 out of 5 by from Years with TurboTax I have been doing taxes with Turbotax for years and wouldnt use any other service. They are user friendly and I am usually able to finish pretty quickly.
Date published: 2021-02-27
Rated 4 out of 5 by from Took a disappointing step back this year Been using TurboTax for 20 years. Every year it gets better but this year they took a step back with lazy coding in one area: how they handle users who start too early and continue a few weeks later. As I've done in the past, I started filling out my TurboTax forms back in January to get ahead of the game. Of course that was premature, as some required documents hadn't even been sent to me by that point. I returned in February once the last few straggler documents came in, only to find that TurboTax had saved empty placeholders for *everything* when I had started entering data weeks earlier. This time, as I went through every step, they ignored those placeholders and made me enter everything new from scratch...which then left me with duplicate entries across the board. I then had to go back through and manually delete the placeholders as they each got flagged during final review. Shockingly lazy programming from a product that has exceeded my expectations for two decades. But even so, TurboTax is tremendously convenient and I will probably be back next year and for years to come.
Date published: 2021-02-27
Rated 1 out of 5 by from Terrible support My account somehow got corrupted and I couldn't access the filing I had started. After 3 1+ hour sessions on the phone with TurboTax support, I was told the only way option I had was to open a new TurboTax account and re-enter all my data.
Date published: 2021-02-27
Rated 5 out of 5 by from Fast, easy and affordable. I used the online deluxe version. It was fast, easy and affordable. The software walked me through all my tax questions and made sure I did not miss anything. This product is significantly cheaper than a tax professional and is every bit as easy and thorough.
Date published: 2021-02-27
Rated 3 out of 5 by from turbo is easy for some parts of the process It seemed easier last year this t=year there were a few different questions I did not understand
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Recommend using this over a tax prep service, very easy to navigate and you can sign into financial institutions to populate data.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3268
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great job Easy fast n they give me the comfort knowing our taxes are done right
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax works great Turbo Tax makes filing taxes relatively easy; good walk-me-through-it software.
Date published: 2021-02-27
Rated 4 out of 5 by from Not a bad tax return service, pretty reliable! I've been with TurboTax for the last several years and each year they have delivered with their returns and kept up with my information perfectly. I recommend over other competitors such as E-file, or even H&R Block. -Thanks!
Date published: 2021-02-27
Rated 5 out of 5 by from Secure In a difficult time in my life with the death of a spouse I started using Turbo tax to help file my return. This is my 4th year and I'll keep going with Turbo Tax. They are accurate and have all of the additional options available to help with any IRS hiccups. Thank you Turbo Tax
Date published: 2021-02-27
Rated 5 out of 5 by from Years with TurboTax I have been doing taxes with Turbotax for years and wouldnt use any other service. They are user friendly and I am usually able to finish pretty quickly.
Date published: 2021-02-27
Rated 4 out of 5 by from Took a disappointing step back this year Been using TurboTax for 20 years. Every year it gets better but this year they took a step back with lazy coding in one area: how they handle users who start too early and continue a few weeks later. As I've done in the past, I started filling out my TurboTax forms back in January to get ahead of the game. Of course that was premature, as some required documents hadn't even been sent to me by that point. I returned in February once the last few straggler documents came in, only to find that TurboTax had saved empty placeholders for *everything* when I had started entering data weeks earlier. This time, as I went through every step, they ignored those placeholders and made me enter everything new from scratch...which then left me with duplicate entries across the board. I then had to go back through and manually delete the placeholders as they each got flagged during final review. Shockingly lazy programming from a product that has exceeded my expectations for two decades. But even so, TurboTax is tremendously convenient and I will probably be back next year and for years to come.
Date published: 2021-02-27
Rated 1 out of 5 by from Terrible support My account somehow got corrupted and I couldn't access the filing I had started. After 3 1+ hour sessions on the phone with TurboTax support, I was told the only way option I had was to open a new TurboTax account and re-enter all my data.
Date published: 2021-02-27
Rated 5 out of 5 by from Fast, easy and affordable. I used the online deluxe version. It was fast, easy and affordable. The software walked me through all my tax questions and made sure I did not miss anything. This product is significantly cheaper than a tax professional and is every bit as easy and thorough.
Date published: 2021-02-27
Rated 3 out of 5 by from turbo is easy for some parts of the process It seemed easier last year this t=year there were a few different questions I did not understand
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Recommend using this over a tax prep service, very easy to navigate and you can sign into financial institutions to populate data.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3268