TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great! Quick and Easy! Less than 1 hour. Seems like there are upgrades each year to make the experience even better.
Date published: 2023-01-30
Rated 5 out of 5 by from Excellent product Step by step instructions make entries easy and info tabs answer questions.
Date published: 2023-01-30
Rated 5 out of 5 by from EASY EASY PROCESS TO HANDLE ON YOUR OWN WITH A LITTLE HELP AT THE CLICK OF A BUTTON JUST IN CASE.
Date published: 2023-01-30
Rated 2 out of 5 by from Software glitch making my taxes be rejected Was just told that I would have to wait a few weeks before they fix the software that would allow me to file without getting it rejected so it's either way or file it through the mail which would take forever either way
Date published: 2023-01-30
Rated 5 out of 5 by from Bubble bath Frist time trying this way help was on time i will always go this way thank yall so much
Date published: 2023-01-30
Rated 5 out of 5 by from I Love Turbo Tax! Faith was very pleasant and patient while helping me virtually!
Date published: 2023-01-30
Rated 5 out of 5 by from I love TurboTax! Quick and easy! I was done in no time! I’m never going back to an accountant!
Date published: 2023-01-30
Rated 5 out of 5 by from TurboTax did amazing The Turbo tax expert did wonderful thank you for the help
Date published: 2023-01-30
Rated 4 out of 5 by from Turbo tax taxes made easy Very good expert was very good too.Very easy process.
Date published: 2023-01-30
Rated 3 out of 5 by from User friendly, beware of upsells and hidden fees This is definitely the most user friendly tax filing software I've used. I highly recommend TT for doing your own taxes because it is easy to use. I use the Deluxe version every year because of my filing requirements. This is the first point of negative feedback I have for Intuit. I cannot use the free version simply because I contribute to an IRA. If you pay interest on a student loan you will also be disqualified from using the free version. At several steps during the filing process you will be asked if you would like to upgrade to a "better" version. Some of these offers seem a little sneaky in their presentation and they are annoyingly frequent. But if you can skip through them, that's not too much of a problem. My next piece of negative feedback is the additional cost of state filing. If you do not want to pay the additional fee per state, TT will delete all your information from the state filing so you will have to enter it all by hand. This is a good design for Intuit to get your money, but it's an extremely frustrating customer experience. I would be more inclined to use more of Intuit's products if I didn't feel like I have to work so hard not to be cheated by them.
Date published: 2023-01-30
All TurboTax® Offerings Reviews - Page 3240
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great! Quick and Easy! Less than 1 hour. Seems like there are upgrades each year to make the experience even better.
Date published: 2023-01-30
Rated 5 out of 5 by from Excellent product Step by step instructions make entries easy and info tabs answer questions.
Date published: 2023-01-30
Rated 5 out of 5 by from EASY EASY PROCESS TO HANDLE ON YOUR OWN WITH A LITTLE HELP AT THE CLICK OF A BUTTON JUST IN CASE.
Date published: 2023-01-30
Rated 2 out of 5 by from Software glitch making my taxes be rejected Was just told that I would have to wait a few weeks before they fix the software that would allow me to file without getting it rejected so it's either way or file it through the mail which would take forever either way
Date published: 2023-01-30
Rated 5 out of 5 by from Bubble bath Frist time trying this way help was on time i will always go this way thank yall so much
Date published: 2023-01-30
Rated 5 out of 5 by from I Love Turbo Tax! Faith was very pleasant and patient while helping me virtually!
Date published: 2023-01-30
Rated 5 out of 5 by from I love TurboTax! Quick and easy! I was done in no time! I’m never going back to an accountant!
Date published: 2023-01-30
Rated 5 out of 5 by from TurboTax did amazing The Turbo tax expert did wonderful thank you for the help
Date published: 2023-01-30
Rated 4 out of 5 by from Turbo tax taxes made easy Very good expert was very good too.Very easy process.
Date published: 2023-01-30
Rated 3 out of 5 by from User friendly, beware of upsells and hidden fees This is definitely the most user friendly tax filing software I've used. I highly recommend TT for doing your own taxes because it is easy to use. I use the Deluxe version every year because of my filing requirements. This is the first point of negative feedback I have for Intuit. I cannot use the free version simply because I contribute to an IRA. If you pay interest on a student loan you will also be disqualified from using the free version. At several steps during the filing process you will be asked if you would like to upgrade to a "better" version. Some of these offers seem a little sneaky in their presentation and they are annoyingly frequent. But if you can skip through them, that's not too much of a problem. My next piece of negative feedback is the additional cost of state filing. If you do not want to pay the additional fee per state, TT will delete all your information from the state filing so you will have to enter it all by hand. This is a good design for Intuit to get your money, but it's an extremely frustrating customer experience. I would be more inclined to use more of Intuit's products if I didn't feel like I have to work so hard not to be cheated by them.
Date published: 2023-01-30
All TurboTax® Offerings Reviews - Page 3240