TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Turbo Tax Military enlisted free was not Free My assumption was that Turbo Tax was going to make my tax return free, based off of their advertisement; however, this was not the case. I had to pay $140 for services that I didn't use. I'm not sure if I entered something incorrectly, but other tax services see my EIN and automatically make it free.
Date published: 2021-02-21
Rated 3 out of 5 by from Had to call for the pass 3 years I had to call for the last 3 years because when I go to pay for my state filing refund the system locks up. Then I call so I may pay for the filing and sometimes it is like deer in the headlights. No idea what I am talking about or I get the phone run around
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is Awesome Turbotax does a great job year after year and I would recommend them.
Date published: 2021-02-21
Rated 1 out of 5 by from Horrible this year... Updater/Download Problems Spent hours on the phone and working on Updater/Download Problems. Marc, the agent was great. Thought it was fixed after hours on the phone, went to efile (FINALLY) and got in a continuous loop that it needed to be UPDATED before I could efile. I have paid for efile for both Fed and State and will probably just have to mail the forms in...refuses to do that last "<1 minute" update and therefore will now allow me to efile
Date published: 2021-02-21
Rated 5 out of 5 by from Use it every year! Fast, easy and convenient. I didn't have to wear a mask, wait for an appointment or answer someone's questions about my financial lifestyle. Best part was the affordability to file!
Date published: 2021-02-21
Rated 5 out of 5 by from Awesome and fast Quick and easy. Very efficient and easy to get my stimulus money I never recieved.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is awesome I had a very good experience with TurboTax and the specialist that helped me
Date published: 2021-02-21
Rated 5 out of 5 by from The one to go! They have all you need for the tax season. Supper helpful, EZ to use, and fast track.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is the Best! Turbotax walked me through each of the tax areas with clear explanations. It has been my trusted tax service for over 10 years.
Date published: 2021-02-21
Rated 3 out of 5 by from Functional but still unclear in several places It gets the job done but there are still many areas for improvement, e.g., it totally missed that fact that I got a state refund in 2019. Luckily I remember this and was able to track down the correct dialog box. Also, put me through hell concerning the $14 that I made selling a book.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 3216
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo Tax Military enlisted free was not Free My assumption was that Turbo Tax was going to make my tax return free, based off of their advertisement; however, this was not the case. I had to pay $140 for services that I didn't use. I'm not sure if I entered something incorrectly, but other tax services see my EIN and automatically make it free.
Date published: 2021-02-21
Rated 3 out of 5 by from Had to call for the pass 3 years I had to call for the last 3 years because when I go to pay for my state filing refund the system locks up. Then I call so I may pay for the filing and sometimes it is like deer in the headlights. No idea what I am talking about or I get the phone run around
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is Awesome Turbotax does a great job year after year and I would recommend them.
Date published: 2021-02-21
Rated 1 out of 5 by from Horrible this year... Updater/Download Problems Spent hours on the phone and working on Updater/Download Problems. Marc, the agent was great. Thought it was fixed after hours on the phone, went to efile (FINALLY) and got in a continuous loop that it needed to be UPDATED before I could efile. I have paid for efile for both Fed and State and will probably just have to mail the forms in...refuses to do that last "<1 minute" update and therefore will now allow me to efile
Date published: 2021-02-21
Rated 5 out of 5 by from Use it every year! Fast, easy and convenient. I didn't have to wear a mask, wait for an appointment or answer someone's questions about my financial lifestyle. Best part was the affordability to file!
Date published: 2021-02-21
Rated 5 out of 5 by from Awesome and fast Quick and easy. Very efficient and easy to get my stimulus money I never recieved.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is awesome I had a very good experience with TurboTax and the specialist that helped me
Date published: 2021-02-21
Rated 5 out of 5 by from The one to go! They have all you need for the tax season. Supper helpful, EZ to use, and fast track.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is the Best! Turbotax walked me through each of the tax areas with clear explanations. It has been my trusted tax service for over 10 years.
Date published: 2021-02-21
Rated 3 out of 5 by from Functional but still unclear in several places It gets the job done but there are still many areas for improvement, e.g., it totally missed that fact that I got a state refund in 2019. Luckily I remember this and was able to track down the correct dialog box. Also, put me through hell concerning the $14 that I made selling a book.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 3216