TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from You have simplified my life! It was easy to follow and what I didn't understand, I used to chat for help. I love that you update the platform to reflect changes to tax law yearly. You provide a great service for those of us who do not complicated finances.
Date published: 2021-02-21
Rated 1 out of 5 by from Buggy The state review was all screwed up. I had to restart to get it to work right and then my Federal was all screwed up. I had to comb through that to fix it.
Date published: 2021-02-21
Rated 4 out of 5 by from TurboTax is a great do-it-yourself tool After years of using a professional CPA to prepare my tax returns, oversee the proper registration of forms, and advise me on the most optimal way to reporting my finances, for the last several years I have prepared my own Tax Returns using TurboTax. I am very confident and satisfied with the results.
Date published: 2021-02-21
Rated 5 out of 5 by from Quick, Easy, understandable! Fourth year for us and Turbo Tax. Look forward to getting the task done with confidence that the current rules apply.
Date published: 2021-02-21
Rated 4 out of 5 by from turbo was complicated somewhat hard to follow in some areas as far as the directions
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax is awesome they were quick to answer any questions i had and make sure i was satisfied before moving forward
Date published: 2021-02-21
Rated 5 out of 5 by from Simple and Fast I love the way TurboTax is easy and step by step. I did not sign up for the class action lawsuit as I made the choice to accept the fees when I filed my returns. I was never forced to pay, I had the choice of going elsewhere but I prefer to go with what I know and trust.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax 2020 2020 was a great experience. I've been using this service for a while, and I'm happy to see that they keep improving it.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is User Friendly I love using Turbo Tax because it is user friendly. It gives you step by step instructions.
Date published: 2021-02-21
Rated 4 out of 5 by from Mostly good, but a few kinks still to work out The data entry and sequencing of the forms is logical and easy to follow. It all went well for me until I did the state form and then the review. Somewhere along the lines there, Turbo Tax created extraneous forms W2 and 1099-NEC (from prior year). It grossed up figures. I had to use the help feature to learn how to delete forms (in the tools). Secnd, the figure reported in the QIB worksheet is a bit of a mystery. It does not quite agree with the figures reported in box 5 of my forms 1099-DIV. Difference is small, so I let it fly, but there is some voodoo going on here. It would be nice if Turbo Tax would let us click on any figure in the tax forms and show us how it arrived at them.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 2876
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from You have simplified my life! It was easy to follow and what I didn't understand, I used to chat for help. I love that you update the platform to reflect changes to tax law yearly. You provide a great service for those of us who do not complicated finances.
Date published: 2021-02-21
Rated 1 out of 5 by from Buggy The state review was all screwed up. I had to restart to get it to work right and then my Federal was all screwed up. I had to comb through that to fix it.
Date published: 2021-02-21
Rated 4 out of 5 by from TurboTax is a great do-it-yourself tool After years of using a professional CPA to prepare my tax returns, oversee the proper registration of forms, and advise me on the most optimal way to reporting my finances, for the last several years I have prepared my own Tax Returns using TurboTax. I am very confident and satisfied with the results.
Date published: 2021-02-21
Rated 5 out of 5 by from Quick, Easy, understandable! Fourth year for us and Turbo Tax. Look forward to getting the task done with confidence that the current rules apply.
Date published: 2021-02-21
Rated 4 out of 5 by from turbo was complicated somewhat hard to follow in some areas as far as the directions
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax is awesome they were quick to answer any questions i had and make sure i was satisfied before moving forward
Date published: 2021-02-21
Rated 5 out of 5 by from Simple and Fast I love the way TurboTax is easy and step by step. I did not sign up for the class action lawsuit as I made the choice to accept the fees when I filed my returns. I was never forced to pay, I had the choice of going elsewhere but I prefer to go with what I know and trust.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax 2020 2020 was a great experience. I've been using this service for a while, and I'm happy to see that they keep improving it.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is User Friendly I love using Turbo Tax because it is user friendly. It gives you step by step instructions.
Date published: 2021-02-21
Rated 4 out of 5 by from Mostly good, but a few kinks still to work out The data entry and sequencing of the forms is logical and easy to follow. It all went well for me until I did the state form and then the review. Somewhere along the lines there, Turbo Tax created extraneous forms W2 and 1099-NEC (from prior year). It grossed up figures. I had to use the help feature to learn how to delete forms (in the tools). Secnd, the figure reported in the QIB worksheet is a bit of a mystery. It does not quite agree with the figures reported in box 5 of my forms 1099-DIV. Difference is small, so I let it fly, but there is some voodoo going on here. It would be nice if Turbo Tax would let us click on any figure in the tax forms and show us how it arrived at them.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 2876