TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Not Happy This Year The fees have gone up significantly since I've started using TurboTax. I paid $120 in fees this year, which was simply ridiculous. I am single, with no dependents and a simple tax return. I had to pay $40 for the option to get direct deposit, when I prefer to have a mailed check(which is no longer an option by the way). I had to pay two separate $40 fees, one for federal and one for state. As simple as my return is, always has been, I could understand $40 for both federal and state. Who came up with the $40 charge for direct deposit?!?! I am very disappointed. I've used TurboTax for 5 years, and I hate to admit it, but I will NEVER use it again. The system itself is always so easy to use, but the constant pop-ups asking to add on additional charges is worse than social media ads! Most importantly, the fees are outrageous. Never again, goodbye TurboTax.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy Peasy Very simple to use and the ability to have a CPA is awesome and helpful.
Date published: 2021-02-20
Rated 2 out of 5 by from Gets the job done, but is very annoying I'm pretty knowledgeable about taxes and every single year TurboTax annoys and frustrates me because it makes me confirm that my filing status and the standard deduction. I'd like an option to just select a box if I know what my most beneficial options are, instead of going through a menu full of questions.
Date published: 2021-02-20
Rated 5 out of 5 by from It's so Easy! This is a great way to do your taxes on your own! There are plenty of help sources throughout the process that I don't worry about making a mistake.
Date published: 2021-02-20
Rated 5 out of 5 by from Best explanations I found, very well organized. Very well organized tax preparation, ability to read explanations pertaining to tasks, lots of info included, makes preparation very user-friendly, no unnecessary log-outs - time given to look up info, docs, all appreciated - thank you.
Date published: 2021-02-20
Rated 5 out of 5 by from easy to use Easy to work with was a pleasure to work with and I will be a continued customer
Date published: 2021-02-20
Rated 5 out of 5 by from Very helpful I needed help, but I'm happy. Allyson was very helpful
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax great!!! Gave me max return and very helpful................
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is good Very easy to use and efficient. I use to prepare taxes for a competitor. This is just as good and easy.
Date published: 2021-02-20
Rated 5 out of 5 by from Great and easy My ninth year and it just keeps getting better each year.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 2807
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Not Happy This Year The fees have gone up significantly since I've started using TurboTax. I paid $120 in fees this year, which was simply ridiculous. I am single, with no dependents and a simple tax return. I had to pay $40 for the option to get direct deposit, when I prefer to have a mailed check(which is no longer an option by the way). I had to pay two separate $40 fees, one for federal and one for state. As simple as my return is, always has been, I could understand $40 for both federal and state. Who came up with the $40 charge for direct deposit?!?! I am very disappointed. I've used TurboTax for 5 years, and I hate to admit it, but I will NEVER use it again. The system itself is always so easy to use, but the constant pop-ups asking to add on additional charges is worse than social media ads! Most importantly, the fees are outrageous. Never again, goodbye TurboTax.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy Peasy Very simple to use and the ability to have a CPA is awesome and helpful.
Date published: 2021-02-20
Rated 2 out of 5 by from Gets the job done, but is very annoying I'm pretty knowledgeable about taxes and every single year TurboTax annoys and frustrates me because it makes me confirm that my filing status and the standard deduction. I'd like an option to just select a box if I know what my most beneficial options are, instead of going through a menu full of questions.
Date published: 2021-02-20
Rated 5 out of 5 by from It's so Easy! This is a great way to do your taxes on your own! There are plenty of help sources throughout the process that I don't worry about making a mistake.
Date published: 2021-02-20
Rated 5 out of 5 by from Best explanations I found, very well organized. Very well organized tax preparation, ability to read explanations pertaining to tasks, lots of info included, makes preparation very user-friendly, no unnecessary log-outs - time given to look up info, docs, all appreciated - thank you.
Date published: 2021-02-20
Rated 5 out of 5 by from easy to use Easy to work with was a pleasure to work with and I will be a continued customer
Date published: 2021-02-20
Rated 5 out of 5 by from Very helpful I needed help, but I'm happy. Allyson was very helpful
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax great!!! Gave me max return and very helpful................
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is good Very easy to use and efficient. I use to prepare taxes for a competitor. This is just as good and easy.
Date published: 2021-02-20
Rated 5 out of 5 by from Great and easy My ninth year and it just keeps getting better each year.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 2807