TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Technical Support Incredible!! I had an issue regarding not being able to access my self employed 2019 tax return online on the turbotax website. It was showing that I did not file my return. We were in a crunch because Healthcare marketplace contacted us needing my husband's 2019 tax returns or they were going to cancel his insurance. When I got to turbotax website and found my docs and looked under the 2019 tab to print my return, it showed my 2018 return under the 2019 tab, but was showing the date in June, 2020 that I filed our 2019 taxes. But under 2018, no tax return was showing. I knew I absolutely had completed the 2019 tax return in June, but at that time, it would not let me download a copy when I finished filing saying there was a technical error each time that day I tried to print it. I assumed it was due to the Coronavirus and offices being closed, people cramming up the website to try to get their taxes done before the July 15th deadline. So here we were yesterday, trying to get the information the insurance needed so my husband's health insurance was not canceled. On the IRS website, it showed that we did not file 2019 taxes, also, and I could not figure out why, since June 16, 2020, the date I efiled them, that the IRS, Healthcare marketplace, etc... did we not get a letter of some form or email stating it was not received, but we never have or did. So, after searching for a couple of hours, I decided to call turbotax support. Of course, it was a 10 minute wait to speak to someone, but I finally got a live person and she (Tonja) was very helpful, but after being on phone for about an hour with her, still we could not figure out what happened. So I asked her if there was a technical support dept. that could go back to the date it showed I filed and somehow pull it up that way. She transferred me to Jennifer and "the angels were singing in my ear"!! She knew exactly what to do. I allowed her on my screen to enable her to guide me and after working with her for a couple of hours, and having to trick the system in order to get back to 2019 tax software, we were able to pull up all of the info in 2019 income tax software and it showed that I had completed everything, however for some reason, even thought it said I had submitted my taxes and they were accepted the day that I filed in June, it never went through and we never got a notice saying it didn't. It showed the different sections and out to the right, there were 5 areas that needed reviewing...we reviewed, all of the info I entered back then was there and correct and once we did that, I was able to download a copy, print and mail! Thank God, he was getting a refund or we would have been really screwed. Jennifer then also guided me to and set up for me to be able to file our 2020 self employed income taxes so that we would be able to use the free software and not have to pay for software or efiling. THANK GOD FOR JENNIFER!! Had she not been able to help me, I would have had to pay $110 to download 2019 tax software in order to print my return and mail(that is because you can only file a previous year's tax return electronically, if a Tax professional prepared and efiled them. Thank you, Jennifer, for being so helpful, patient and just plain AWESOME!!! I will definitely continue using Turbotax every year!!
Date published: 2021-02-24
Rated 5 out of 5 by from Great Easy to navigate and back track. Inexpensive. Used 9 years straight.
Date published: 2021-02-24
Rated 5 out of 5 by from turbo tax is great Irs lost my return for 2019, UGGHH, stress. Then Catlin with turbo tax entered my life, walked me thru what to do, refiled and life is good again.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome Use it every year. great! Turbo Tax has good support.
Date published: 2021-02-24
Rated 5 out of 5 by from Intuitive interface I've been using TurboTax for almost a decade. It's very reliable and the experience gets better every year. Makes doing my taxes much easier!
Date published: 2021-02-24
Rated 5 out of 5 by from Wow what an easy operation These guys do a tremendous job. I used to work at the branch at teletech in Ennis. I wouldn't recommend another provider over these guys. Just overall a tremendous service.
Date published: 2021-02-24
Rated 5 out of 5 by from Fast, simple n excellent Very quick actions! Glad I been using this for over 8 years
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax was great! TurboTax was super easy to use and did't take very long at all.
Date published: 2021-02-24
Rated 5 out of 5 by from Great customer service and user friendly software Turn tax is a great tool to use for those who want to file their own taxes. The software was easy to navigate and help was readily available when I needed it. I got my questions answered timely. My review with a CPA went great as well. She provided peace of mind that I did my taxes right. Thanks Barbara!
Date published: 2021-02-24
Rated 5 out of 5 by from TT makes life easy I travel A LOT TT makes life easy on the road. Great job TT
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 2782
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Technical Support Incredible!! I had an issue regarding not being able to access my self employed 2019 tax return online on the turbotax website. It was showing that I did not file my return. We were in a crunch because Healthcare marketplace contacted us needing my husband's 2019 tax returns or they were going to cancel his insurance. When I got to turbotax website and found my docs and looked under the 2019 tab to print my return, it showed my 2018 return under the 2019 tab, but was showing the date in June, 2020 that I filed our 2019 taxes. But under 2018, no tax return was showing. I knew I absolutely had completed the 2019 tax return in June, but at that time, it would not let me download a copy when I finished filing saying there was a technical error each time that day I tried to print it. I assumed it was due to the Coronavirus and offices being closed, people cramming up the website to try to get their taxes done before the July 15th deadline. So here we were yesterday, trying to get the information the insurance needed so my husband's health insurance was not canceled. On the IRS website, it showed that we did not file 2019 taxes, also, and I could not figure out why, since June 16, 2020, the date I efiled them, that the IRS, Healthcare marketplace, etc... did we not get a letter of some form or email stating it was not received, but we never have or did. So, after searching for a couple of hours, I decided to call turbotax support. Of course, it was a 10 minute wait to speak to someone, but I finally got a live person and she (Tonja) was very helpful, but after being on phone for about an hour with her, still we could not figure out what happened. So I asked her if there was a technical support dept. that could go back to the date it showed I filed and somehow pull it up that way. She transferred me to Jennifer and "the angels were singing in my ear"!! She knew exactly what to do. I allowed her on my screen to enable her to guide me and after working with her for a couple of hours, and having to trick the system in order to get back to 2019 tax software, we were able to pull up all of the info in 2019 income tax software and it showed that I had completed everything, however for some reason, even thought it said I had submitted my taxes and they were accepted the day that I filed in June, it never went through and we never got a notice saying it didn't. It showed the different sections and out to the right, there were 5 areas that needed reviewing...we reviewed, all of the info I entered back then was there and correct and once we did that, I was able to download a copy, print and mail! Thank God, he was getting a refund or we would have been really screwed. Jennifer then also guided me to and set up for me to be able to file our 2020 self employed income taxes so that we would be able to use the free software and not have to pay for software or efiling. THANK GOD FOR JENNIFER!! Had she not been able to help me, I would have had to pay $110 to download 2019 tax software in order to print my return and mail(that is because you can only file a previous year's tax return electronically, if a Tax professional prepared and efiled them. Thank you, Jennifer, for being so helpful, patient and just plain AWESOME!!! I will definitely continue using Turbotax every year!!
Date published: 2021-02-24
Rated 5 out of 5 by from Great Easy to navigate and back track. Inexpensive. Used 9 years straight.
Date published: 2021-02-24
Rated 5 out of 5 by from turbo tax is great Irs lost my return for 2019, UGGHH, stress. Then Catlin with turbo tax entered my life, walked me thru what to do, refiled and life is good again.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome Use it every year. great! Turbo Tax has good support.
Date published: 2021-02-24
Rated 5 out of 5 by from Intuitive interface I've been using TurboTax for almost a decade. It's very reliable and the experience gets better every year. Makes doing my taxes much easier!
Date published: 2021-02-24
Rated 5 out of 5 by from Wow what an easy operation These guys do a tremendous job. I used to work at the branch at teletech in Ennis. I wouldn't recommend another provider over these guys. Just overall a tremendous service.
Date published: 2021-02-24
Rated 5 out of 5 by from Fast, simple n excellent Very quick actions! Glad I been using this for over 8 years
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax was great! TurboTax was super easy to use and did't take very long at all.
Date published: 2021-02-24
Rated 5 out of 5 by from Great customer service and user friendly software Turn tax is a great tool to use for those who want to file their own taxes. The software was easy to navigate and help was readily available when I needed it. I got my questions answered timely. My review with a CPA went great as well. She provided peace of mind that I did my taxes right. Thanks Barbara!
Date published: 2021-02-24
Rated 5 out of 5 by from TT makes life easy I travel A LOT TT makes life easy on the road. Great job TT
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 2782