TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from I like TurboTax TurboTax dummied it down so I could understand everything
Date published: 2023-01-29
Rated 5 out of 5 by from turbo tax is easy to use Easy to use, I feel confident in what I filed. Thank you.
Date published: 2023-01-29
Rated 5 out of 5 by from easy taxes easy and fast, walks you through the difficult parts
Date published: 2023-01-29
Rated 5 out of 5 by from I wish I'd used TurboTax live before! I was hesitant to take advantage of the free expert help, I was afraid there would be hidden costs. Not so! My expert Ronnie was professional, friendly, patient and helpful, and got me started with confidence going forward.
Date published: 2023-01-29
Rated 5 out of 5 by from TurboTax is the way to go It's fast and easy. TurboTax walks you right through every step and keeps good communication with you as your taxes get accepted and everything
Date published: 2023-01-29
Rated 5 out of 5 by from Very User Friendly The simple design, easy to understand prompts and format make me feel confident as I do my taxes. The only problem is that there isn't an initial request for the pin number so usually the filing gets rejected until the pin number is added. Other than that, it's a breeze.
Date published: 2023-01-29
Rated 5 out of 5 by from quick & a Breeze This was a very simple return to do and turbo tax made it easy to do.
Date published: 2023-01-29
Rated 5 out of 5 by from Fast and Easy I have been using Turbo Tax for 11 years. It takes minutes and is so easy.
Date published: 2023-01-29
Rated 5 out of 5 by from EASY TO USE excellent process, easy to use, very informative , makes filing your taxes simple
Date published: 2023-01-29
Rated 2 out of 5 by from Quite confusing at times I tried to do my 2021 taxes online last year, but did not finish. Then I tried to complete them in Jan 2023 and was told I needed to buy the PC/MAc software. Why? I did and after much confusion I was able to download my 2021 tax info and load it into the Mac software. Then I worked through all the questions, it even offered to e-file (for an additional fee) (even though the e-file deadline had passed) .. so that's confusing. I eventually printed them out to paper file, but Turbo tax still said I could e-file. Huh? Also, at no time did the software ask if I has any outstanding questions (which I did), so not I have some remaining questions. Also, I'm still not sure if I e-filed or not. Odd. Software hides all your info under START/EDIT buttons. Why not show everything in one long form display, so I can scan up and down and see everything at once??? It leaves me wondering if I did everything.
Date published: 2023-01-29
All TurboTax® Offerings Reviews - Page 2656
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I like TurboTax TurboTax dummied it down so I could understand everything
Date published: 2023-01-29
Rated 5 out of 5 by from turbo tax is easy to use Easy to use, I feel confident in what I filed. Thank you.
Date published: 2023-01-29
Rated 5 out of 5 by from easy taxes easy and fast, walks you through the difficult parts
Date published: 2023-01-29
Rated 5 out of 5 by from I wish I'd used TurboTax live before! I was hesitant to take advantage of the free expert help, I was afraid there would be hidden costs. Not so! My expert Ronnie was professional, friendly, patient and helpful, and got me started with confidence going forward.
Date published: 2023-01-29
Rated 5 out of 5 by from TurboTax is the way to go It's fast and easy. TurboTax walks you right through every step and keeps good communication with you as your taxes get accepted and everything
Date published: 2023-01-29
Rated 5 out of 5 by from Very User Friendly The simple design, easy to understand prompts and format make me feel confident as I do my taxes. The only problem is that there isn't an initial request for the pin number so usually the filing gets rejected until the pin number is added. Other than that, it's a breeze.
Date published: 2023-01-29
Rated 5 out of 5 by from quick & a Breeze This was a very simple return to do and turbo tax made it easy to do.
Date published: 2023-01-29
Rated 5 out of 5 by from Fast and Easy I have been using Turbo Tax for 11 years. It takes minutes and is so easy.
Date published: 2023-01-29
Rated 5 out of 5 by from EASY TO USE excellent process, easy to use, very informative , makes filing your taxes simple
Date published: 2023-01-29
Rated 2 out of 5 by from Quite confusing at times I tried to do my 2021 taxes online last year, but did not finish. Then I tried to complete them in Jan 2023 and was told I needed to buy the PC/MAc software. Why? I did and after much confusion I was able to download my 2021 tax info and load it into the Mac software. Then I worked through all the questions, it even offered to e-file (for an additional fee) (even though the e-file deadline had passed) .. so that's confusing. I eventually printed them out to paper file, but Turbo tax still said I could e-file. Huh? Also, at no time did the software ask if I has any outstanding questions (which I did), so not I have some remaining questions. Also, I'm still not sure if I e-filed or not. Odd. Software hides all your info under START/EDIT buttons. Why not show everything in one long form display, so I can scan up and down and see everything at once??? It leaves me wondering if I did everything.
Date published: 2023-01-29
All TurboTax® Offerings Reviews - Page 2656