TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from PROGRAM FINE BUT UPDATES ARE TERRIBLE I'VE USED TT FOR YEARS BUT THIS YEAR THE UPDATES WERE CORRUPTED SOMEHOW SO I HAD TO DO A MANUAL UPDATE WHICH STILL DID NOT CURE THE PROBLEM BUT ALLOWED ME TO FILE. VERY SCAREY. WHEN STUFF GOES WRONG WITH TURBO TAX, GETTING HELP IS A NIGHTMARE.
Date published: 2021-02-27
Rated 5 out of 5 by from awesome easy very useful and simple to enter any information. step by step
Date published: 2021-02-27
Rated 5 out of 5 by from Amazing This is my first time using Turbo Tax and it couldn't be easier.
Date published: 2021-02-27
Rated 4 out of 5 by from good When turbo tax first started I hated it!! Now with all the improvements and changes over the years it's become easier and rather awesome.
Date published: 2021-02-27
Rated 5 out of 5 by from First Time User I liked that someone asked me about my taxes and compiled all the information for me to input the information based off what I stated. It is very user friendly and I also like that I can pay fees from tax return. I thought I had a more complex tax return this year with all forms it was easier than I thought. I also liked that I could text chat or get a phone call from a live tax specialist. I would advise that you have all of your information, forms handy to make the process quicker for you. I had all of my forms ready to go. I will definitely use again.
Date published: 2021-02-27
Rated 5 out of 5 by from perfecto si te gusta hacerlo tu mismo los agentes son muy atentos , amables y profesionales, el sistema esta muy bien diseñado e intuitivo
Date published: 2021-02-27
Rated 5 out of 5 by from I love Turbo tax Very useful. I had help along the way with each question. I really love Turbo tax!!!
Date published: 2021-02-27
Rated 3 out of 5 by from Federal is good but CA state return is bad Federal part is good. When I am asked a question, it generally offers me enough instructions to find the answer, like which line on which form in my previous year tax. But this is not the case for CA state return. I was asked questions that I have little clue and I had to guess what to fill in. And the answers did affect my final return number! That's horrible!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax It was good, really fast and reliable. The use of the people was good also.
Date published: 2021-02-27
Rated 3 out of 5 by from ehhh it was pretty easy but it says its free but it most certainly isnt
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 2587
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from PROGRAM FINE BUT UPDATES ARE TERRIBLE I'VE USED TT FOR YEARS BUT THIS YEAR THE UPDATES WERE CORRUPTED SOMEHOW SO I HAD TO DO A MANUAL UPDATE WHICH STILL DID NOT CURE THE PROBLEM BUT ALLOWED ME TO FILE. VERY SCAREY. WHEN STUFF GOES WRONG WITH TURBO TAX, GETTING HELP IS A NIGHTMARE.
Date published: 2021-02-27
Rated 5 out of 5 by from awesome easy very useful and simple to enter any information. step by step
Date published: 2021-02-27
Rated 5 out of 5 by from Amazing This is my first time using Turbo Tax and it couldn't be easier.
Date published: 2021-02-27
Rated 4 out of 5 by from good When turbo tax first started I hated it!! Now with all the improvements and changes over the years it's become easier and rather awesome.
Date published: 2021-02-27
Rated 5 out of 5 by from First Time User I liked that someone asked me about my taxes and compiled all the information for me to input the information based off what I stated. It is very user friendly and I also like that I can pay fees from tax return. I thought I had a more complex tax return this year with all forms it was easier than I thought. I also liked that I could text chat or get a phone call from a live tax specialist. I would advise that you have all of your information, forms handy to make the process quicker for you. I had all of my forms ready to go. I will definitely use again.
Date published: 2021-02-27
Rated 5 out of 5 by from perfecto si te gusta hacerlo tu mismo los agentes son muy atentos , amables y profesionales, el sistema esta muy bien diseñado e intuitivo
Date published: 2021-02-27
Rated 5 out of 5 by from I love Turbo tax Very useful. I had help along the way with each question. I really love Turbo tax!!!
Date published: 2021-02-27
Rated 3 out of 5 by from Federal is good but CA state return is bad Federal part is good. When I am asked a question, it generally offers me enough instructions to find the answer, like which line on which form in my previous year tax. But this is not the case for CA state return. I was asked questions that I have little clue and I had to guess what to fill in. And the answers did affect my final return number! That's horrible!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax It was good, really fast and reliable. The use of the people was good also.
Date published: 2021-02-27
Rated 3 out of 5 by from ehhh it was pretty easy but it says its free but it most certainly isnt
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 2587