TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from First Time User I found it somewhat difficult to figure out how to answer a few of the questions (government legalize) but once I requested a call all my questions were answered. Having the ability to speak to a live person made all the difference in my rating otherwise I might have thrown in the towel and went back to the CPA.
Date published: 2021-02-22
Rated 3 out of 5 by from TurboTax did not automatically populate This year was a very disappointing experience with TurboTax. The software did NOT automatically populate my personal and static information from my previous year's return. I had to enter it all manually. Complete waste of time. Also, I think charging $20 to e-file my state return was a rip-off. I work for H&R Block. We e-file our clients' federal and state returns for FREE. I'll think long and hard about using TurboTax again.
Date published: 2021-02-22
Rated 5 out of 5 by from Great Service Great Service. Great Service. Great Service. Great Service.
Date published: 2021-02-22
Rated 1 out of 5 by from I hate you I really do. Your service is awful, takes forever, and should not exist as most governments file taxes for their citizens while only requiring small updates to do so correctly.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy! I had two W2s and a couple 1099s for my investments. Turbotax made it easy to file Federal and State Taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax takes the stress out It’s so easy to do taxes no stress love this . I feel very at ease and it’s my 2nd yr .
Date published: 2021-02-22
Rated 5 out of 5 by from Long time user I have been using Turbo Tax since 1997 and have never had a problem. Generally, I find it easy to use. My wife has her own small business, and we use the home and small business edition. I've entering the required data to be very straight forward and TurboTax takes care of all the arcana of the tax laws. We plan to stay with TurboTax. I'll mention that one year I used a CPA. He had me fill out many, many forms, which some secretary then entered into their computer and I was charged almost $1000. I did all the work, they just used their program. Now I use TurboTax.
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax Turbo tax was super easy to use and very easy took no time at all
Date published: 2021-02-22
Rated 5 out of 5 by from Quick and easy service. Turbotax walks you through the questions, and quickly gets you through taxes.
Date published: 2021-02-22
Rated 3 out of 5 by from Turbo tax is OK I wanted to use free file. however you cannot e-file using the free program. The cost is not bad, but it is not free
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 2581
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from First Time User I found it somewhat difficult to figure out how to answer a few of the questions (government legalize) but once I requested a call all my questions were answered. Having the ability to speak to a live person made all the difference in my rating otherwise I might have thrown in the towel and went back to the CPA.
Date published: 2021-02-22
Rated 3 out of 5 by from TurboTax did not automatically populate This year was a very disappointing experience with TurboTax. The software did NOT automatically populate my personal and static information from my previous year's return. I had to enter it all manually. Complete waste of time. Also, I think charging $20 to e-file my state return was a rip-off. I work for H&R Block. We e-file our clients' federal and state returns for FREE. I'll think long and hard about using TurboTax again.
Date published: 2021-02-22
Rated 5 out of 5 by from Great Service Great Service. Great Service. Great Service. Great Service.
Date published: 2021-02-22
Rated 1 out of 5 by from I hate you I really do. Your service is awful, takes forever, and should not exist as most governments file taxes for their citizens while only requiring small updates to do so correctly.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy! I had two W2s and a couple 1099s for my investments. Turbotax made it easy to file Federal and State Taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax takes the stress out It’s so easy to do taxes no stress love this . I feel very at ease and it’s my 2nd yr .
Date published: 2021-02-22
Rated 5 out of 5 by from Long time user I have been using Turbo Tax since 1997 and have never had a problem. Generally, I find it easy to use. My wife has her own small business, and we use the home and small business edition. I've entering the required data to be very straight forward and TurboTax takes care of all the arcana of the tax laws. We plan to stay with TurboTax. I'll mention that one year I used a CPA. He had me fill out many, many forms, which some secretary then entered into their computer and I was charged almost $1000. I did all the work, they just used their program. Now I use TurboTax.
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax Turbo tax was super easy to use and very easy took no time at all
Date published: 2021-02-22
Rated 5 out of 5 by from Quick and easy service. Turbotax walks you through the questions, and quickly gets you through taxes.
Date published: 2021-02-22
Rated 3 out of 5 by from Turbo tax is OK I wanted to use free file. however you cannot e-file using the free program. The cost is not bad, but it is not free
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 2581