TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Disappointing After using TurboTax desktop for years, I found the online version unclear in procedural instructions, frustrating in my ability to decipher information requested or procedures to move forward, with inaccessible and unacceptable customer service support. A consequence of this was that it took me more than twice the time to complete my returns compared to the desk top version and I was not able to redeem my $20 discount because of a lack of instruction or help after the fact. Had I not had most of my information available from 2019 Returns done on the desk top version, I would not have my completed my return with TurboTax Online.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is thoughtfully done and easy to use! For many years I use Turbo Tax. In the past, I had a business, now I am a semi-retired individual and always was easy to file for taxes with this site.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is awesome It was fast and easy. I loved it and would use it again.
Date published: 2021-02-19
Rated 5 out of 5 by from I love Turbotax Doing my taxes was a walk in the park. Covd free. 2012
Date published: 2021-02-19
Rated 5 out of 5 by from I Enjoy Using TurboTax for Work and Home This year the I was ready before TurboTax had the forms and software updated. The instructions told me I was done with my taxes even though the State Forms were not complete. I will wait for the promised email and update my review then.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is a Very Worthwhile investment This is our 3rd year filling with TurboTax. It is quite a luxury to sit at home and go through this step be step. Once established with previous filings most of the repetitive personal info is pulled forward and at the end they offer comparisons to the previous years filing. The program is extremely efficient and intuitive, asking all the appropriate questions. Being able to live Chat with a question is is very helpful and if necessary you can speak with an associate. When all is said and done they will E-File if you wish. Cost can be deducted directly from your return or you can elect to pay online. I really cant say enough good about this service, it truly simplifies a chore I used to dread!
Date published: 2021-02-19
Rated 5 out of 5 by from Great for self employed I have 1099 and W2s and like to claim as much as I can for my self employment. This is hands down the best software I have ever used (I've used a different one yearly) and I will continue to use them. Yes they are the most expensive however I get the most back
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is excellent HAD NO ISUES WITH TURBOTAX AND ITS APPLICATION IT WORKED WELL FOR ME.
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax is alright What I dislike the most is that they continuously try to sell you their products while filing a free simple return. They don't tell you till the very end that if you choose to pay out of your refund that it's another $40 charge.
Date published: 2021-02-19
Rated 5 out of 5 by from it was easier that I thought it would be it is set up so that it walks you through all the pages
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2571
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Disappointing After using TurboTax desktop for years, I found the online version unclear in procedural instructions, frustrating in my ability to decipher information requested or procedures to move forward, with inaccessible and unacceptable customer service support. A consequence of this was that it took me more than twice the time to complete my returns compared to the desk top version and I was not able to redeem my $20 discount because of a lack of instruction or help after the fact. Had I not had most of my information available from 2019 Returns done on the desk top version, I would not have my completed my return with TurboTax Online.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is thoughtfully done and easy to use! For many years I use Turbo Tax. In the past, I had a business, now I am a semi-retired individual and always was easy to file for taxes with this site.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is awesome It was fast and easy. I loved it and would use it again.
Date published: 2021-02-19
Rated 5 out of 5 by from I love Turbotax Doing my taxes was a walk in the park. Covd free. 2012
Date published: 2021-02-19
Rated 5 out of 5 by from I Enjoy Using TurboTax for Work and Home This year the I was ready before TurboTax had the forms and software updated. The instructions told me I was done with my taxes even though the State Forms were not complete. I will wait for the promised email and update my review then.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is a Very Worthwhile investment This is our 3rd year filling with TurboTax. It is quite a luxury to sit at home and go through this step be step. Once established with previous filings most of the repetitive personal info is pulled forward and at the end they offer comparisons to the previous years filing. The program is extremely efficient and intuitive, asking all the appropriate questions. Being able to live Chat with a question is is very helpful and if necessary you can speak with an associate. When all is said and done they will E-File if you wish. Cost can be deducted directly from your return or you can elect to pay online. I really cant say enough good about this service, it truly simplifies a chore I used to dread!
Date published: 2021-02-19
Rated 5 out of 5 by from Great for self employed I have 1099 and W2s and like to claim as much as I can for my self employment. This is hands down the best software I have ever used (I've used a different one yearly) and I will continue to use them. Yes they are the most expensive however I get the most back
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is excellent HAD NO ISUES WITH TURBOTAX AND ITS APPLICATION IT WORKED WELL FOR ME.
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax is alright What I dislike the most is that they continuously try to sell you their products while filing a free simple return. They don't tell you till the very end that if you choose to pay out of your refund that it's another $40 charge.
Date published: 2021-02-19
Rated 5 out of 5 by from it was easier that I thought it would be it is set up so that it walks you through all the pages
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2571