TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from great company I have been using Turbo tax for some years and would never change the company to help me do my taxes. Thank u Turbo tax
Date published: 2023-01-24
Rated 5 out of 5 by from TurboTax is the way for me TurboTax walked me through each step, guiding and helping me to find as much credits and deductions I was entitled to. Also, gave me the ability to stop and come back to edit or update any info I didn’t have at the time. I’m confident I’m getting the highest refund afforded to me.
Date published: 2023-01-24
Rated 3 out of 5 by from Overall a decent experience I file each year with TurboTax. This year it was difficult to figure out how to change to the Deluxe version of TurboTax from my last year self-employed. After 1 week I finally figured it out. I do not like that to ask questions we have to pay more money.
Date published: 2023-01-24
Rated 5 out of 5 by from Turbo Tax is always easy! Every year it's easy to do! Never a complaint. I'm satisfied.
Date published: 2023-01-24
Rated 1 out of 5 by from Crappy every year it asks for Spouse stuck on this Every year it gets stuck on Spouse empty box and I cannot fill it out. I am single. Although I pay $20 for the state I still have to send in by way of mail and try to get a refund. Thanks for no chat session. :(
Date published: 2023-01-24
Rated 5 out of 5 by from So easy! Walked me through everything. Questions simplified the many required forms.
Date published: 2023-01-24
Rated 5 out of 5 by from File here I've used turbo trac for years the offer many great products and I trust them 100 percent.
Date published: 2023-01-24
Rated 1 out of 5 by from Disaster Distribution Bug - Two Years in a Row How is it that you have the same issue with the Disaster Relief Distribution as last year? I'm usually very happy with TurboTax, but last year, you had a bug that barred people from filing because of a random Disaster Distribution box that is automatically filled in by the software and cannot be changed, but blocks you from e-filing because it's checked. You fixed it last year, fine. Why in a completely different year is the same problem back? It's incredibly unprofessional and explicitly says that you don't learn from your mistakes or care enough to release working software. A lot of people with the same issue are switching to H&R Block and I'll be doing the same next year.
Date published: 2023-01-24
Rated 5 out of 5 by from 2022 Tax Return Easy to navigate and helpful answers to questions Was able to stop and go back as information became available
Date published: 2023-01-24
Rated 4 out of 5 by from Easy to use Really easy to use. Can get a hold of it really quick.
Date published: 2023-01-24
All TurboTax® Offerings Reviews - Page 2412
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great company I have been using Turbo tax for some years and would never change the company to help me do my taxes. Thank u Turbo tax
Date published: 2023-01-24
Rated 5 out of 5 by from TurboTax is the way for me TurboTax walked me through each step, guiding and helping me to find as much credits and deductions I was entitled to. Also, gave me the ability to stop and come back to edit or update any info I didn’t have at the time. I’m confident I’m getting the highest refund afforded to me.
Date published: 2023-01-24
Rated 3 out of 5 by from Overall a decent experience I file each year with TurboTax. This year it was difficult to figure out how to change to the Deluxe version of TurboTax from my last year self-employed. After 1 week I finally figured it out. I do not like that to ask questions we have to pay more money.
Date published: 2023-01-24
Rated 5 out of 5 by from Turbo Tax is always easy! Every year it's easy to do! Never a complaint. I'm satisfied.
Date published: 2023-01-24
Rated 1 out of 5 by from Crappy every year it asks for Spouse stuck on this Every year it gets stuck on Spouse empty box and I cannot fill it out. I am single. Although I pay $20 for the state I still have to send in by way of mail and try to get a refund. Thanks for no chat session. :(
Date published: 2023-01-24
Rated 5 out of 5 by from So easy! Walked me through everything. Questions simplified the many required forms.
Date published: 2023-01-24
Rated 5 out of 5 by from File here I've used turbo trac for years the offer many great products and I trust them 100 percent.
Date published: 2023-01-24
Rated 1 out of 5 by from Disaster Distribution Bug - Two Years in a Row How is it that you have the same issue with the Disaster Relief Distribution as last year? I'm usually very happy with TurboTax, but last year, you had a bug that barred people from filing because of a random Disaster Distribution box that is automatically filled in by the software and cannot be changed, but blocks you from e-filing because it's checked. You fixed it last year, fine. Why in a completely different year is the same problem back? It's incredibly unprofessional and explicitly says that you don't learn from your mistakes or care enough to release working software. A lot of people with the same issue are switching to H&R Block and I'll be doing the same next year.
Date published: 2023-01-24
Rated 5 out of 5 by from 2022 Tax Return Easy to navigate and helpful answers to questions Was able to stop and go back as information became available
Date published: 2023-01-24
Rated 4 out of 5 by from Easy to use Really easy to use. Can get a hold of it really quick.
Date published: 2023-01-24
All TurboTax® Offerings Reviews - Page 2412