TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Excellent - ease of use easy and affordable, takes you through filing on a step by step basis
Date published: 2021-02-27
Rated 1 out of 5 by from Past Tax years were great! but NOT this year! I found this year's (2021) Turbo Tax product to be very glitchy. I was constantly having to re-enter data because it would not save and when processing info it would just keep churning. I was using my Mac. When I eventually switched to my PC the experience was a bit smoother. Also, the advertising to upgrade to their higher level products was way too much. If I give them an answer... stop asking me! It almost felt like harassment and makes me wonder if the constant upgrade advertising was part of the problem of the software running slow? Anyway, I hope that Intuit takes my comments into consideration and ensures a better experience next year or I will have to switch to a different tax solution.
Date published: 2021-02-27
Rated 5 out of 5 by from enjoyed the live help great experience, expert took time to answer all my questions
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is great I would definitely recommend it to anyone
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is super easy! Whenever I have a question about something the forms are asking, TurboTax always has an answer!
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax easy to use I have been using Turbo Tax for more than 5 years and I have never had any problems with this program. It is very easy to use and I like that every year I don't have to change my employment information since we have not changed jobs.
Date published: 2021-02-27
Rated 5 out of 5 by from excellent, form 8915-e help great help and faq on every form. we tried on 3 other sites without success
Date published: 2021-02-27
Rated 5 out of 5 by from It was easy Never filed my own but it was easy to do my self..
Date published: 2021-02-27
Rated 1 out of 5 by from $85 to do State and Federal Taxes! when its free Cant believe they charge $85 to do taxes, this used to be free and the only reason I used it. Next year I will not be using this server again, they only try to sell you up on other services through out the filing process. I should not have to pay for the standard filing that's free elsewhere.
Date published: 2021-02-27
Rated 4 out of 5 by from Good quality and overpriced This is my second year using TurboTax Self Employed. It costs more than it's worth, but it's cheaper than hiring a CPA and I save money in total hours spent compared to FreeFillableForms.org. I do use the live expert help. They are always friendly and eager to help.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 2391
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent - ease of use easy and affordable, takes you through filing on a step by step basis
Date published: 2021-02-27
Rated 1 out of 5 by from Past Tax years were great! but NOT this year! I found this year's (2021) Turbo Tax product to be very glitchy. I was constantly having to re-enter data because it would not save and when processing info it would just keep churning. I was using my Mac. When I eventually switched to my PC the experience was a bit smoother. Also, the advertising to upgrade to their higher level products was way too much. If I give them an answer... stop asking me! It almost felt like harassment and makes me wonder if the constant upgrade advertising was part of the problem of the software running slow? Anyway, I hope that Intuit takes my comments into consideration and ensures a better experience next year or I will have to switch to a different tax solution.
Date published: 2021-02-27
Rated 5 out of 5 by from enjoyed the live help great experience, expert took time to answer all my questions
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is great I would definitely recommend it to anyone
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is super easy! Whenever I have a question about something the forms are asking, TurboTax always has an answer!
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax easy to use I have been using Turbo Tax for more than 5 years and I have never had any problems with this program. It is very easy to use and I like that every year I don't have to change my employment information since we have not changed jobs.
Date published: 2021-02-27
Rated 5 out of 5 by from excellent, form 8915-e help great help and faq on every form. we tried on 3 other sites without success
Date published: 2021-02-27
Rated 5 out of 5 by from It was easy Never filed my own but it was easy to do my self..
Date published: 2021-02-27
Rated 1 out of 5 by from $85 to do State and Federal Taxes! when its free Cant believe they charge $85 to do taxes, this used to be free and the only reason I used it. Next year I will not be using this server again, they only try to sell you up on other services through out the filing process. I should not have to pay for the standard filing that's free elsewhere.
Date published: 2021-02-27
Rated 4 out of 5 by from Good quality and overpriced This is my second year using TurboTax Self Employed. It costs more than it's worth, but it's cheaper than hiring a CPA and I save money in total hours spent compared to FreeFillableForms.org. I do use the live expert help. They are always friendly and eager to help.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 2391