TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from site is less user friendly every year last year I mysteriously got locked out of all my previous returns. No change to my email or phone number, just couldn't get into my account. Somehow created a new account using the same info. Spent 3 hours on the phone trying to rectify this and was assured my previous returns would be in my account. They weren't. So I gave up and filed. Now this is my "second year" with turbo tax, when it's actually been 10-15 years. Site keeps getting glitchier. Like it didn't recognize a form I entered, but then it found the exact same form. Stuff like that all around.
Date published: 2023-02-01
Rated 5 out of 5 by from 8 years of using turbo tax Nice and easy with top dollar gotten thanks turbo tax
Date published: 2023-02-01
Rated 5 out of 5 by from My Live expert was great I was quick and helpful. The tax expert was very understanding and had a lot of patience.
Date published: 2023-02-01
Rated 5 out of 5 by from EASY always easy using this service and i feel like it has improved since last year
Date published: 2023-02-01
Rated 4 out of 5 by from Retired, part-time rental agent I have used Turbo Tax for years, (over 15), love the accuracy and the excellent guidance, however the filing fees keep increasing and it is starting to be to much, may look at other options next year
Date published: 2023-02-01
Rated 2 out of 5 by from What are you people THINKING? What in the world are you people thinking? Fancy graphics are for amatures. I have been using Turbo Tax since 1988 when it was a text file and this is the WORST example of getting taxes done that I have ever seen. I probably will not be back next year.
Date published: 2023-02-01
Rated 5 out of 5 by from turbtax is easy very easy i was impressed with the speed o my tax return this year
Date published: 2023-02-01
Rated 5 out of 5 by from NC state tax confusion...solved! the NC state tax filing was a bit confusing... Cella had some difficulty due to the nature of the tax law (as i did...) .... she hooked me up with Mary who ran me through the basic steps and VOILA! fixed it! thank you guys so much (as usual)... john h
Date published: 2023-02-01
Rated 5 out of 5 by from Turbo Tax is an awesome program Very simple to use, expert help is available if needed but with the help topics and everything else its pretty straightforward and easy to use.
Date published: 2023-02-01
Rated 5 out of 5 by from I love Turbo Tax I appreciate the time and patience my Turbo Tax expert had as well as how nice and professional he was when i file again i wish i can get him to file my taxes.
Date published: 2023-02-01
All TurboTax® Offerings Reviews - Page 2379
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from site is less user friendly every year last year I mysteriously got locked out of all my previous returns. No change to my email or phone number, just couldn't get into my account. Somehow created a new account using the same info. Spent 3 hours on the phone trying to rectify this and was assured my previous returns would be in my account. They weren't. So I gave up and filed. Now this is my "second year" with turbo tax, when it's actually been 10-15 years. Site keeps getting glitchier. Like it didn't recognize a form I entered, but then it found the exact same form. Stuff like that all around.
Date published: 2023-02-01
Rated 5 out of 5 by from 8 years of using turbo tax Nice and easy with top dollar gotten thanks turbo tax
Date published: 2023-02-01
Rated 5 out of 5 by from My Live expert was great I was quick and helpful. The tax expert was very understanding and had a lot of patience.
Date published: 2023-02-01
Rated 5 out of 5 by from EASY always easy using this service and i feel like it has improved since last year
Date published: 2023-02-01
Rated 4 out of 5 by from Retired, part-time rental agent I have used Turbo Tax for years, (over 15), love the accuracy and the excellent guidance, however the filing fees keep increasing and it is starting to be to much, may look at other options next year
Date published: 2023-02-01
Rated 2 out of 5 by from What are you people THINKING? What in the world are you people thinking? Fancy graphics are for amatures. I have been using Turbo Tax since 1988 when it was a text file and this is the WORST example of getting taxes done that I have ever seen. I probably will not be back next year.
Date published: 2023-02-01
Rated 5 out of 5 by from turbtax is easy very easy i was impressed with the speed o my tax return this year
Date published: 2023-02-01
Rated 5 out of 5 by from NC state tax confusion...solved! the NC state tax filing was a bit confusing... Cella had some difficulty due to the nature of the tax law (as i did...) .... she hooked me up with Mary who ran me through the basic steps and VOILA! fixed it! thank you guys so much (as usual)... john h
Date published: 2023-02-01
Rated 5 out of 5 by from Turbo Tax is an awesome program Very simple to use, expert help is available if needed but with the help topics and everything else its pretty straightforward and easy to use.
Date published: 2023-02-01
Rated 5 out of 5 by from I love Turbo Tax I appreciate the time and patience my Turbo Tax expert had as well as how nice and professional he was when i file again i wish i can get him to file my taxes.
Date published: 2023-02-01
All TurboTax® Offerings Reviews - Page 2379