TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo tax is efficient At one point I did not understand the prompt. Keyane (ID 320526) was proficient in the program and guided me step by step. She was helpful, clear and kind.
Date published: 2023-04-17
Rated 3 out of 5 by from Couldn't upload some items had to type them I felt that you should have said up front there was another fee to process my taxes. So, instead of $59. dollars it was 97 dollars. So, the processing fee was not clear from the front. Also you kept asking for me to upgrade my subscription.
Date published: 2023-04-17
Rated 4 out of 5 by from turbotax has a few issues Mostly the systems works well but I find it extremely frustrating not to have been able to go to specific forms or see them until just before I was filing.
Date published: 2023-04-17
Rated 5 out of 5 by from I can always count on Turbo tax I have been using Turbotax since it came with my Packard Bell computer in 1993. it was easy and so very helpful then, and it is even better on my Apple Mac now. There is no reason for me ever to stop using it.
Date published: 2023-04-17
Rated 4 out of 5 by from Harder to use tthis year Harder to use this version than in the past--Found I needed to check and recheck calculations and not sure if it was tax codes, more complexity to my return or just being last minute with a lot of other pressing demands.
Date published: 2023-04-17
Rated 1 out of 5 by from The worst experience ever I am literally clenching my toes, gritting my teeth, and shaking with anger and confusion. The Worst experience of my life. Why does it make you pay extra and upgrade for filing for more than just a W2 form? This was super confusing and pointless. Also, I did not enjoy the graphics and pictures, very childish and not professional. The whole race mode update, made me feel anxious and like there was never ending impending doom upon me. Never using this ever again.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and accurate! Now that the financial institutions connect directly, W2s and other documents load instantly, and other documents can be uploaded, the Turbotax experience is seamless, accurate, and easy!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Is Great Overall Great Experience especially since they can connect to the bank, making the process easier than going to a tax union.
Date published: 2023-04-17
Rated 5 out of 5 by from Corp taxes of Turbo tax is great 8 years now 8 years of using this product great! easy to use just plug and play.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast & Free Was quick and relatively easy to complete.I like that you have the 7 year tax guarantee.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 2255
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is efficient At one point I did not understand the prompt. Keyane (ID 320526) was proficient in the program and guided me step by step. She was helpful, clear and kind.
Date published: 2023-04-17
Rated 3 out of 5 by from Couldn't upload some items had to type them I felt that you should have said up front there was another fee to process my taxes. So, instead of $59. dollars it was 97 dollars. So, the processing fee was not clear from the front. Also you kept asking for me to upgrade my subscription.
Date published: 2023-04-17
Rated 4 out of 5 by from turbotax has a few issues Mostly the systems works well but I find it extremely frustrating not to have been able to go to specific forms or see them until just before I was filing.
Date published: 2023-04-17
Rated 5 out of 5 by from I can always count on Turbo tax I have been using Turbotax since it came with my Packard Bell computer in 1993. it was easy and so very helpful then, and it is even better on my Apple Mac now. There is no reason for me ever to stop using it.
Date published: 2023-04-17
Rated 4 out of 5 by from Harder to use tthis year Harder to use this version than in the past--Found I needed to check and recheck calculations and not sure if it was tax codes, more complexity to my return or just being last minute with a lot of other pressing demands.
Date published: 2023-04-17
Rated 1 out of 5 by from The worst experience ever I am literally clenching my toes, gritting my teeth, and shaking with anger and confusion. The Worst experience of my life. Why does it make you pay extra and upgrade for filing for more than just a W2 form? This was super confusing and pointless. Also, I did not enjoy the graphics and pictures, very childish and not professional. The whole race mode update, made me feel anxious and like there was never ending impending doom upon me. Never using this ever again.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and accurate! Now that the financial institutions connect directly, W2s and other documents load instantly, and other documents can be uploaded, the Turbotax experience is seamless, accurate, and easy!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Is Great Overall Great Experience especially since they can connect to the bank, making the process easier than going to a tax union.
Date published: 2023-04-17
Rated 5 out of 5 by from Corp taxes of Turbo tax is great 8 years now 8 years of using this product great! easy to use just plug and play.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast & Free Was quick and relatively easy to complete.I like that you have the 7 year tax guarantee.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 2255