TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from all agents really try hard to answer all your ques spoke with four different experts who did their best.The main problem was schedule E federal. The instructions are very bad and extremely hard to edit when needed
Date published: 2021-02-28
Rated 2 out of 5 by from Disappointed Last year I used Turbo Tax and it was seamless. This year it was glitchy and the wait times for the help available through Turbo Tax Deluxe Live was less than satisfactory (10 - 20 minutes) I had to call upon help at least 3 times (once with a tax specialist and twice with product support specialists). I had to clear both my federal and state returns very close to the end and start over. I spent a whole Saturday afternoon and evening on what is a relatively simple tax return.
Date published: 2021-02-28
Rated 5 out of 5 by from So easy to use! This was my first time doing my own taxes and it was so easy to understand and use!
Date published: 2021-02-28
Rated 5 out of 5 by from great Iwas able to do this all by myself, no help or problems at all
Date published: 2021-02-28
Rated 5 out of 5 by from Great experience So far so good , it caught an error and sent me an email on how to fix and resend.
Date published: 2021-02-28
Rated 5 out of 5 by from easy and helpful i have used turbotax for the last three years always happy with my refund amount and takes barely an hour
Date published: 2021-02-28
Rated 5 out of 5 by from THANKS, TURBO TURBO MADE IT EASY! I WILL BE BACK AGAIN - GOD SAYS THE SAME!
Date published: 2021-02-28
Rated 4 out of 5 by from Nice place, but cleaning could be better. Some parts should be able to eliminate when populated with Zeroes
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Rocks I have used Turbo Tax for nearly 20 years. Each year it gets better.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome TurboTax Very easy to file taxes and the tool tips are easy to understand whenever I have a question on anything that I didn't understand.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2143
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from all agents really try hard to answer all your ques spoke with four different experts who did their best.The main problem was schedule E federal. The instructions are very bad and extremely hard to edit when needed
Date published: 2021-02-28
Rated 2 out of 5 by from Disappointed Last year I used Turbo Tax and it was seamless. This year it was glitchy and the wait times for the help available through Turbo Tax Deluxe Live was less than satisfactory (10 - 20 minutes) I had to call upon help at least 3 times (once with a tax specialist and twice with product support specialists). I had to clear both my federal and state returns very close to the end and start over. I spent a whole Saturday afternoon and evening on what is a relatively simple tax return.
Date published: 2021-02-28
Rated 5 out of 5 by from So easy to use! This was my first time doing my own taxes and it was so easy to understand and use!
Date published: 2021-02-28
Rated 5 out of 5 by from great Iwas able to do this all by myself, no help or problems at all
Date published: 2021-02-28
Rated 5 out of 5 by from Great experience So far so good , it caught an error and sent me an email on how to fix and resend.
Date published: 2021-02-28
Rated 5 out of 5 by from easy and helpful i have used turbotax for the last three years always happy with my refund amount and takes barely an hour
Date published: 2021-02-28
Rated 5 out of 5 by from THANKS, TURBO TURBO MADE IT EASY! I WILL BE BACK AGAIN - GOD SAYS THE SAME!
Date published: 2021-02-28
Rated 4 out of 5 by from Nice place, but cleaning could be better. Some parts should be able to eliminate when populated with Zeroes
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Rocks I have used Turbo Tax for nearly 20 years. Each year it gets better.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome TurboTax Very easy to file taxes and the tool tips are easy to understand whenever I have a question on anything that I didn't understand.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2143