TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from 2020 version after Feb update still has bugs Last year, I lost my saved return file after updating the software. I had to manually enter all of the information AGAIN. This year the Schedule c form cannot delete blank items transferred from last year return and deleted. I talked with your customer service and she tried to hang up before my problems were solved. Need to improve her knowledge and skills.
Date published: 2021-02-23
Rated 4 out of 5 by from 2021 Federal & State Income Tax The program is great, but the filing fees are outrageous and the version that I purchased included the Federal e-file 5 uses and the State e-file one use. I was charged $20 to file the State and $40 for direct deposit to my bank. I will not use Turbo Tax again, because of these fees.
Date published: 2021-02-23
Rated 1 out of 5 by from Worst Experience with TurboTax since 2015 I have had continual problems with this year's program. I have been unable to Update and then the program shuts down while attempting to Re-start. After completing my taxes, without updating, I'm unable to Transmit due to the program requiring an Update. Very poor experience!!!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome! I really like to be able to file my own taxes with Turbo Tax, it is really easy to do because it gives you examples and suggestions for what type of taxes you need to do and there is always a tax expert to help you if you get confused about how to file!
Date published: 2021-02-23
Rated 3 out of 5 by from TurboTax is expensive Great product, but expensive I imagine your competitors will eat down your prices
Date published: 2021-02-23
Rated 4 out of 5 by from Not as Smooth this year Had some problems. TT wasn't as smooth sailing as it has been in previous years (5). The TT Live Expert was extremely patient and got the issue resolved after working an hour with me. He was great.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy Quick and easy, very user friendly. Site explains everything and stays up to date with tax laws and credits every year. If you make a mistake Turbotax makes it easy to fix and gives you plenty of opportunities to re check everything.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy and accurate Turbotax makes doing my taxes so simple and easy. I would never use a different service.
Date published: 2021-02-23
Rated 5 out of 5 by from Love Turbo Tax I've been using Turbo Tax forever...maybe 10 years. Very easy to use and help is nearby.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is easy and great I had trouble at 1st amd Caitlyn was very helpful and they got filed I am very happy with the help and how easy the rest was
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 2126
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from 2020 version after Feb update still has bugs Last year, I lost my saved return file after updating the software. I had to manually enter all of the information AGAIN. This year the Schedule c form cannot delete blank items transferred from last year return and deleted. I talked with your customer service and she tried to hang up before my problems were solved. Need to improve her knowledge and skills.
Date published: 2021-02-23
Rated 4 out of 5 by from 2021 Federal & State Income Tax The program is great, but the filing fees are outrageous and the version that I purchased included the Federal e-file 5 uses and the State e-file one use. I was charged $20 to file the State and $40 for direct deposit to my bank. I will not use Turbo Tax again, because of these fees.
Date published: 2021-02-23
Rated 1 out of 5 by from Worst Experience with TurboTax since 2015 I have had continual problems with this year's program. I have been unable to Update and then the program shuts down while attempting to Re-start. After completing my taxes, without updating, I'm unable to Transmit due to the program requiring an Update. Very poor experience!!!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome! I really like to be able to file my own taxes with Turbo Tax, it is really easy to do because it gives you examples and suggestions for what type of taxes you need to do and there is always a tax expert to help you if you get confused about how to file!
Date published: 2021-02-23
Rated 3 out of 5 by from TurboTax is expensive Great product, but expensive I imagine your competitors will eat down your prices
Date published: 2021-02-23
Rated 4 out of 5 by from Not as Smooth this year Had some problems. TT wasn't as smooth sailing as it has been in previous years (5). The TT Live Expert was extremely patient and got the issue resolved after working an hour with me. He was great.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy Quick and easy, very user friendly. Site explains everything and stays up to date with tax laws and credits every year. If you make a mistake Turbotax makes it easy to fix and gives you plenty of opportunities to re check everything.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy and accurate Turbotax makes doing my taxes so simple and easy. I would never use a different service.
Date published: 2021-02-23
Rated 5 out of 5 by from Love Turbo Tax I've been using Turbo Tax forever...maybe 10 years. Very easy to use and help is nearby.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is easy and great I had trouble at 1st amd Caitlyn was very helpful and they got filed I am very happy with the help and how easy the rest was
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 2126