TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Life Changes
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 2 out of 5 by
longmatch from
2020 version after Feb update still has bugs
Last year, I lost my saved return file after updating the software. I had to manually enter all of the information AGAIN. This year the Schedule c form cannot delete blank items transferred from last year return and deleted. I talked with your customer service and she tried to hang up before my problems were solved. Need to improve her knowledge and skills.
Date published: 2021-02-23
Rated 4 out of 5 by
Nic_beh from
2021 Federal & State Income Tax
The program is great, but the filing fees are outrageous and the version that I purchased included the Federal e-file 5 uses and the State e-file one use. I was charged $20 to file the State and $40 for direct deposit to my bank. I will not use Turbo Tax again, because of these fees.
Date published: 2021-02-23
Rated 1 out of 5 by
01048618 from
Worst Experience with TurboTax since 2015
I have had continual problems with this year's program. I have been unable to Update and then the program shuts down while attempting to Re-start. After completing my taxes, without updating, I'm unable to Transmit due to the program requiring an Update. Very poor experience!!!
Date published: 2021-02-23
Rated 5 out of 5 by
TMFARMER from
Turbo Tax is awesome!
I really like to be able to file my own taxes with Turbo Tax, it is really easy to do because it gives you examples and suggestions for what type of taxes you need to do and there is always a tax expert to help you if you get confused about how to file!
Date published: 2021-02-23
Rated 3 out of 5 by
21919 from
TurboTax is expensive
Great product, but expensive I imagine your competitors will eat down your prices
Date published: 2021-02-23
Rated 4 out of 5 by
RADCHD from
Not as Smooth this year
Had some problems. TT wasn't as smooth sailing as it has been in previous years (5). The TT Live Expert was extremely patient and got the issue resolved after working an hour with me. He was great.
Date published: 2021-02-23
Rated 5 out of 5 by
TaxassTexas from
Easy
Quick and easy, very user friendly. Site explains everything and stays up to date with tax laws and credits every year. If you make a mistake Turbotax makes it easy to fix and gives you plenty of opportunities to re check everything.
Date published: 2021-02-23
Rated 5 out of 5 by
Nelsonmom from
Easy and accurate
Turbotax makes doing my taxes so simple and easy. I would never use a different service.
Date published: 2021-02-23
Rated 5 out of 5 by
Chicken51 from
Love Turbo Tax
I've been using Turbo Tax forever...maybe 10 years. Very easy to use and help is nearby.
Date published: 2021-02-23
Rated 5 out of 5 by
isaakdom21 from
turbo tax is easy and great
I had trouble at 1st amd Caitlyn was very helpful and they got filed I am very happy with the help and how easy the rest was
All TurboTax® Offerings Reviews - Page 2126
Date published: 2021-02-23
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 2 out of 5 by
longmatch from
2020 version after Feb update still has bugs
Last year, I lost my saved return file after updating the software. I had to manually enter all of the information AGAIN. This year the Schedule c form cannot delete blank items transferred from last year return and deleted. I talked with your customer service and she tried to hang up before my problems were solved. Need to improve her knowledge and skills.
Date published: 2021-02-23
Rated 4 out of 5 by
Nic_beh from
2021 Federal & State Income Tax
The program is great, but the filing fees are outrageous and the version that I purchased included the Federal e-file 5 uses and the State e-file one use. I was charged $20 to file the State and $40 for direct deposit to my bank. I will not use Turbo Tax again, because of these fees.
Date published: 2021-02-23
Rated 1 out of 5 by
01048618 from
Worst Experience with TurboTax since 2015
I have had continual problems with this year's program. I have been unable to Update and then the program shuts down while attempting to Re-start. After completing my taxes, without updating, I'm unable to Transmit due to the program requiring an Update. Very poor experience!!!
Date published: 2021-02-23
Rated 5 out of 5 by
TMFARMER from
Turbo Tax is awesome!
I really like to be able to file my own taxes with Turbo Tax, it is really easy to do because it gives you examples and suggestions for what type of taxes you need to do and there is always a tax expert to help you if you get confused about how to file!
Date published: 2021-02-23
Rated 3 out of 5 by
21919 from
TurboTax is expensive
Great product, but expensive I imagine your competitors will eat down your prices
Date published: 2021-02-23
Rated 4 out of 5 by
RADCHD from
Not as Smooth this year
Had some problems. TT wasn't as smooth sailing as it has been in previous years (5). The TT Live Expert was extremely patient and got the issue resolved after working an hour with me. He was great.
Date published: 2021-02-23
Rated 5 out of 5 by
TaxassTexas from
Easy
Quick and easy, very user friendly. Site explains everything and stays up to date with tax laws and credits every year. If you make a mistake Turbotax makes it easy to fix and gives you plenty of opportunities to re check everything.
Date published: 2021-02-23
Rated 5 out of 5 by
Nelsonmom from
Easy and accurate
Turbotax makes doing my taxes so simple and easy. I would never use a different service.
Date published: 2021-02-23
Rated 5 out of 5 by
Chicken51 from
Love Turbo Tax
I've been using Turbo Tax forever...maybe 10 years. Very easy to use and help is nearby.
Date published: 2021-02-23
Rated 5 out of 5 by
isaakdom21 from
turbo tax is easy and great
I had trouble at 1st amd Caitlyn was very helpful and they got filed I am very happy with the help and how easy the rest was
All TurboTax® Offerings Reviews - Page 2126
Date published: 2021-02-23