TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy Its fast, easy and very user friendly. you would have to be just dumb to not be able to file your own taxes with this website!
Date published: 2023-01-28
Rated 4 out of 5 by from easy and quick walks me right through everything. very user-friendly.
Date published: 2023-01-28
Rated 5 out of 5 by from Only Way to do Your Taxes I've used TurboTax every year of my working life and it has only gotten easier each year. There's no reason anyone should not use TurboTax, it truly is the only way to do your taxes.
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax - I have used them for serval years Turbo Tax ask all the question and has all the answers
Date published: 2023-01-28
Rated 5 out of 5 by from TurboTax Good, I selected the deluxe when I didn't need it but that is on me. Overall, quick and easy which is all you can ask for when filing taxes.
Date published: 2023-01-28
Rated 5 out of 5 by from Is very good When ever I have a problem they are there to fix it for me.
Date published: 2023-01-28
Rated 1 out of 5 by from It sucks Im gonna have to find another options next year. The government barely gave me anything back and the fees took half my refunds.
Date published: 2023-01-28
Rated 5 out of 5 by from EASY , AMAZING, I HAVE USED TURBO TAKE FOR 10 YEARS AND NEVER HAD ANY PROBLEMS , CUSTOMER SERVICE IS AMAZING
Date published: 2023-01-28
Rated 5 out of 5 by from Greta Great was awesome! She was very pleasant while Live streaming. She appeared professional and very fast at completing the taxes.
Date published: 2023-01-28
Rated 1 out of 5 by from Difficult filing state return I finally got the notification that I could complete and submit my state return. Every time I would get to the section to submit, the screen would just go blank. If I would hit refresh, it would just take me back to the beginning and I would have to do the whole process of my state return over and over again. This process happened REPEATEDLY for several hours until it finally worked. I used the mobile app and several different browsers on multiple computers and continued facing this issue. I kept getting a notification that someone could help me. When I finally reached out for someone to help me I was met with the response "no one is available at this time". Also, why have a mobile app to process returns if the mobile app is just going to kick you out and force you to use the mobile web browser? Isn't the point of the app to eliminate that?
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 2126
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Its fast, easy and very user friendly. you would have to be just dumb to not be able to file your own taxes with this website!
Date published: 2023-01-28
Rated 4 out of 5 by from easy and quick walks me right through everything. very user-friendly.
Date published: 2023-01-28
Rated 5 out of 5 by from Only Way to do Your Taxes I've used TurboTax every year of my working life and it has only gotten easier each year. There's no reason anyone should not use TurboTax, it truly is the only way to do your taxes.
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax - I have used them for serval years Turbo Tax ask all the question and has all the answers
Date published: 2023-01-28
Rated 5 out of 5 by from TurboTax Good, I selected the deluxe when I didn't need it but that is on me. Overall, quick and easy which is all you can ask for when filing taxes.
Date published: 2023-01-28
Rated 5 out of 5 by from Is very good When ever I have a problem they are there to fix it for me.
Date published: 2023-01-28
Rated 1 out of 5 by from It sucks Im gonna have to find another options next year. The government barely gave me anything back and the fees took half my refunds.
Date published: 2023-01-28
Rated 5 out of 5 by from EASY , AMAZING, I HAVE USED TURBO TAKE FOR 10 YEARS AND NEVER HAD ANY PROBLEMS , CUSTOMER SERVICE IS AMAZING
Date published: 2023-01-28
Rated 5 out of 5 by from Greta Great was awesome! She was very pleasant while Live streaming. She appeared professional and very fast at completing the taxes.
Date published: 2023-01-28
Rated 1 out of 5 by from Difficult filing state return I finally got the notification that I could complete and submit my state return. Every time I would get to the section to submit, the screen would just go blank. If I would hit refresh, it would just take me back to the beginning and I would have to do the whole process of my state return over and over again. This process happened REPEATEDLY for several hours until it finally worked. I used the mobile app and several different browsers on multiple computers and continued facing this issue. I kept getting a notification that someone could help me. When I finally reached out for someone to help me I was met with the response "no one is available at this time". Also, why have a mobile app to process returns if the mobile app is just going to kick you out and force you to use the mobile web browser? Isn't the point of the app to eliminate that?
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 2126