TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from The Price to process is getting ridiculous Every year this program gets more expensive and it seems every year I have to pay more money or I won't "get a trusted result." This program used to be almost free to operate, I don't understand why we have to pay a program to make calculations for us.
Date published: 2023-01-30
Rated 5 out of 5 by from Did what it needed to do I had to maneuver through multiple W-2s and a 1098-T, and it was painless. I also significantly more money in my return when TurboTax checked if I qualified for the American Opportunity Credit (which I had no idea about).
Date published: 2023-01-30
Rated 5 out of 5 by from Turbo Tax Easy & Awesome! I find Turbo Tax very user friendly! Easy step by step directions and information as you work through the process.
Date published: 2023-01-30
Rated 5 out of 5 by from AMAZING The lady who helps me was amazing, by far the BEST customer service phone call i have ever experienced. I a so grateful for her help and her care and concern. Above and beyond basic customer service. Thank you so so much.
Date published: 2023-01-30
Rated 5 out of 5 by from my preferred software I've been using TurboTax for several years. I continue to feel happy with the product. I have looked at some other products, but keep returning to TurboTax. I seem to get the best price with the software downloand compared to using the on-line platform.
Date published: 2023-01-30
Rated 2 out of 5 by from Looking for an affordable take prep Every year my cost goes up. I'm working poor, you need me to fill in a few lines and yet it costs almost 180 bucks. what happened to cheep or even free tax filing. I understand a little cost but every time something happens it jumps up another 40 bucks. 180 for an hours work your computer is going to do. 13% of my tax return to an automated system. But at least it was fast.
Date published: 2023-01-30
Rated 5 out of 5 by from 5 Years and still great Very easy and the service is very professional. I have been apart of TurboTax for over 5 years.
Date published: 2023-01-30
Rated 4 out of 5 by from Sneaky Fees I do not like how they trick you into adding the professional fees, and its so hard to get it off of there. Always another fee. I don't like it. Be up front and straight forward, that would make you tops in my book.
Date published: 2023-01-30
Rated 5 out of 5 by from easy to use Turbo tax made it very easy to prepare my taxes this year
Date published: 2023-01-30
Rated 5 out of 5 by from Easy The experience is always so easy and helpful. I done my returns in less than an hour.
Date published: 2023-01-30
All TurboTax® Offerings Reviews - Page 2115
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from The Price to process is getting ridiculous Every year this program gets more expensive and it seems every year I have to pay more money or I won't "get a trusted result." This program used to be almost free to operate, I don't understand why we have to pay a program to make calculations for us.
Date published: 2023-01-30
Rated 5 out of 5 by from Did what it needed to do I had to maneuver through multiple W-2s and a 1098-T, and it was painless. I also significantly more money in my return when TurboTax checked if I qualified for the American Opportunity Credit (which I had no idea about).
Date published: 2023-01-30
Rated 5 out of 5 by from Turbo Tax Easy & Awesome! I find Turbo Tax very user friendly! Easy step by step directions and information as you work through the process.
Date published: 2023-01-30
Rated 5 out of 5 by from AMAZING The lady who helps me was amazing, by far the BEST customer service phone call i have ever experienced. I a so grateful for her help and her care and concern. Above and beyond basic customer service. Thank you so so much.
Date published: 2023-01-30
Rated 5 out of 5 by from my preferred software I've been using TurboTax for several years. I continue to feel happy with the product. I have looked at some other products, but keep returning to TurboTax. I seem to get the best price with the software downloand compared to using the on-line platform.
Date published: 2023-01-30
Rated 2 out of 5 by from Looking for an affordable take prep Every year my cost goes up. I'm working poor, you need me to fill in a few lines and yet it costs almost 180 bucks. what happened to cheep or even free tax filing. I understand a little cost but every time something happens it jumps up another 40 bucks. 180 for an hours work your computer is going to do. 13% of my tax return to an automated system. But at least it was fast.
Date published: 2023-01-30
Rated 5 out of 5 by from 5 Years and still great Very easy and the service is very professional. I have been apart of TurboTax for over 5 years.
Date published: 2023-01-30
Rated 4 out of 5 by from Sneaky Fees I do not like how they trick you into adding the professional fees, and its so hard to get it off of there. Always another fee. I don't like it. Be up front and straight forward, that would make you tops in my book.
Date published: 2023-01-30
Rated 5 out of 5 by from easy to use Turbo tax made it very easy to prepare my taxes this year
Date published: 2023-01-30
Rated 5 out of 5 by from Easy The experience is always so easy and helpful. I done my returns in less than an hour.
Date published: 2023-01-30
All TurboTax® Offerings Reviews - Page 2115