TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Do not use Turbotax offers a FREE way to do your taxes. It is indeed NOT free. It charges at least $49. However, this time it charged $99 and wouldn't let me choose any other option. I am LIVID. I will be figuring out a way to contact Turbo Tax, and I WILL get a FULL refund.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is Easy to use TurboTax was easy to use. Great experience uploading all relevant documents for W2, Capital Gains from DIVs and Stock sales, and unemployment income.
Date published: 2021-02-22
Rated 3 out of 5 by from Overcharge for State filing Some questions are confusing. I also feel you charge to much for the state, and don't offer the option at the end to just file federal after you did the state which is very frustrating since you don't give state pricing up front.
Date published: 2021-02-22
Rated 5 out of 5 by from Quick and Easy I married my husband this year and didnt know how to file, the system helped me out a lot.
Date published: 2021-02-22
Rated 5 out of 5 by from So easy I always feel supported and questions answered with a click of a button.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy Peasy So easy to file with TurboTax. I,m secure that everything is done correctly
Date published: 2021-02-22
Rated 1 out of 5 by from over priced we will not use turbo tax or recommend it. it cost way to much. its cheaper to do h&r block. your doing all the work so why pay for service your not getting
Date published: 2021-02-22
Rated 5 out of 5 by from Very Simple My tax experience was the easiest it has ever been- very *intuit-ive*, cheap and fast!
Date published: 2021-02-22
Rated 2 out of 5 by from Efile got rejected twice. The File got rejected by IRS twice, TurboTax said they will help me correct when I open the program. I could find no help. I decided to try filling it out all over again. Still waiting to see if IRS accepted it. I believe the second time around TT asked me additional questions. Now it wants to charge me $20 to file the state form. I already paid that the first time around. So I just Efiled the Fed. When I know that is accepted I will try to get the state efiled. MY COMPLAINT! THERE IS NO PHONE NUMBER TO GET HELP. I HAD TO SPEND HOURS REDOING THE PROGRAM. IM SURE IT COULD HAVE BEEN STRAIGHTENED OUT EASILY WITH A PHONE CALL!!
Date published: 2021-02-22
Rated 1 out of 5 by from Over priced Pretty frustrating that I need to upgrade to different services, pay extra money just to add expenses for self-employment. Seems like Turbo Tax charges you as frequently as they possibly can. Would prefer to paper file
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1992
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Do not use Turbotax offers a FREE way to do your taxes. It is indeed NOT free. It charges at least $49. However, this time it charged $99 and wouldn't let me choose any other option. I am LIVID. I will be figuring out a way to contact Turbo Tax, and I WILL get a FULL refund.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is Easy to use TurboTax was easy to use. Great experience uploading all relevant documents for W2, Capital Gains from DIVs and Stock sales, and unemployment income.
Date published: 2021-02-22
Rated 3 out of 5 by from Overcharge for State filing Some questions are confusing. I also feel you charge to much for the state, and don't offer the option at the end to just file federal after you did the state which is very frustrating since you don't give state pricing up front.
Date published: 2021-02-22
Rated 5 out of 5 by from Quick and Easy I married my husband this year and didnt know how to file, the system helped me out a lot.
Date published: 2021-02-22
Rated 5 out of 5 by from So easy I always feel supported and questions answered with a click of a button.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy Peasy So easy to file with TurboTax. I,m secure that everything is done correctly
Date published: 2021-02-22
Rated 1 out of 5 by from over priced we will not use turbo tax or recommend it. it cost way to much. its cheaper to do h&r block. your doing all the work so why pay for service your not getting
Date published: 2021-02-22
Rated 5 out of 5 by from Very Simple My tax experience was the easiest it has ever been- very *intuit-ive*, cheap and fast!
Date published: 2021-02-22
Rated 2 out of 5 by from Efile got rejected twice. The File got rejected by IRS twice, TurboTax said they will help me correct when I open the program. I could find no help. I decided to try filling it out all over again. Still waiting to see if IRS accepted it. I believe the second time around TT asked me additional questions. Now it wants to charge me $20 to file the state form. I already paid that the first time around. So I just Efiled the Fed. When I know that is accepted I will try to get the state efiled. MY COMPLAINT! THERE IS NO PHONE NUMBER TO GET HELP. I HAD TO SPEND HOURS REDOING THE PROGRAM. IM SURE IT COULD HAVE BEEN STRAIGHTENED OUT EASILY WITH A PHONE CALL!!
Date published: 2021-02-22
Rated 1 out of 5 by from Over priced Pretty frustrating that I need to upgrade to different services, pay extra money just to add expenses for self-employment. Seems like Turbo Tax charges you as frequently as they possibly can. Would prefer to paper file
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1992