TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from cool good and easy. will use again. thank you Thank you
Date published: 2021-02-28
Rated 5 out of 5 by from Very user friendly Used as a suggestion from a friend. A lot cheaper that a tax prep place
Date published: 2021-02-28
Rated 5 out of 5 by from Super easy to use! I've used this for years now and it has always been super easy and reliable.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax is Simply Awesome! I've been using Turbotax for years, and very satisfied with the improvements have been made over the years, from the functionality, accessibility, and the user-friendly design. I really appreciate how Turbotax make the process so easy for the general user like me. Thank You Turbotax!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is awesome. I appreciate the user-friendly ease of operation of this platform.
Date published: 2021-02-28
Rated 1 out of 5 by from never again I've used it for years, I went through the process got to the E file process then couldn't get my confirmation number. Turbo tax has run me in circles for a day and still not answered my question.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax is an excellent and easy to prepare taxes
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Deluxe Is Awesome! My experience with Turbo Tax Online Deluxe was great! I have never prepared my taxes on my own, and I was very leery of my ability to self prepare correctly and accurately. TurboTax Online Deluxe walked me right through it in such an easy guided way (and even giving options to clarify requested items). Their systems check, and double check to make sure your information is correct. It was such a smooth process to where it just felt like you were filling out a questionnaire!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Is Awesome Just so easy to use and takes all of the worry out of my taxes each year!
Date published: 2021-02-28
Rated 3 out of 5 by from 3 stars this yr. Previous yrs were 5 star service Had multiple issues screen sharing this year. The issues was mostly on Intuits end-considering they hired a lot of likely old and tech-inexperienced new CPA's due to Covid. I had to wait over a week just to get a tax review appointment- which I wasn't even able to screen share with them. Afterwards, I kept getting transferred to all the wrong people on the phone. Last guy I spoke with didn't even have enthusiasm in helping. If you hate your job, just quit. You'd be doing yourself and everyone else a favor. I got frustrated and just did whatever corrections I saw fit and sent in my taxes. Prior years I had EXTREMELY better service. This year was highly disappointing. I'll still continue to do taxes with Turbotax, but wow, what a let down.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1965
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from cool good and easy. will use again. thank you Thank you
Date published: 2021-02-28
Rated 5 out of 5 by from Very user friendly Used as a suggestion from a friend. A lot cheaper that a tax prep place
Date published: 2021-02-28
Rated 5 out of 5 by from Super easy to use! I've used this for years now and it has always been super easy and reliable.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax is Simply Awesome! I've been using Turbotax for years, and very satisfied with the improvements have been made over the years, from the functionality, accessibility, and the user-friendly design. I really appreciate how Turbotax make the process so easy for the general user like me. Thank You Turbotax!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is awesome. I appreciate the user-friendly ease of operation of this platform.
Date published: 2021-02-28
Rated 1 out of 5 by from never again I've used it for years, I went through the process got to the E file process then couldn't get my confirmation number. Turbo tax has run me in circles for a day and still not answered my question.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax is an excellent and easy to prepare taxes
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Deluxe Is Awesome! My experience with Turbo Tax Online Deluxe was great! I have never prepared my taxes on my own, and I was very leery of my ability to self prepare correctly and accurately. TurboTax Online Deluxe walked me right through it in such an easy guided way (and even giving options to clarify requested items). Their systems check, and double check to make sure your information is correct. It was such a smooth process to where it just felt like you were filling out a questionnaire!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Is Awesome Just so easy to use and takes all of the worry out of my taxes each year!
Date published: 2021-02-28
Rated 3 out of 5 by from 3 stars this yr. Previous yrs were 5 star service Had multiple issues screen sharing this year. The issues was mostly on Intuits end-considering they hired a lot of likely old and tech-inexperienced new CPA's due to Covid. I had to wait over a week just to get a tax review appointment- which I wasn't even able to screen share with them. Afterwards, I kept getting transferred to all the wrong people on the phone. Last guy I spoke with didn't even have enthusiasm in helping. If you hate your job, just quit. You'd be doing yourself and everyone else a favor. I got frustrated and just did whatever corrections I saw fit and sent in my taxes. Prior years I had EXTREMELY better service. This year was highly disappointing. I'll still continue to do taxes with Turbotax, but wow, what a let down.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1965