TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Select all that apply to find reviewers similar to you.
Life Changes
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Winter6720 from
BEST CUSTOMER SERVICE
Felicia was amazing! She was patient with me and educated me with every decision she advised.
Date published: 2021-02-25
Rated 5 out of 5 by
Pete the meat from
Excellently
Really easy to use and straight forward easy reading on description
Date published: 2021-02-25
Rated 5 out of 5 by
fishinghard from
great service
really enjoy the live help, great service would recommend to anyone
Date published: 2021-02-25
Rated 1 out of 5 by
April 15 from
Turbo Tax sucks!
I did it faster by hand. W2-Gs are painful. Phone "help" was not helpful.
Date published: 2021-02-25
Rated 5 out of 5 by
Nikki52312161 from
Easy service with help every step of the way!
This was the first year filing online. It was very simple and what questions and issues I had, I was easily able to bring up a screen shot to locate info. If I still couldn't figure it out, someone quickly replied using the "Live chat" option. It never took more than a couple minutes for someone to assist me and the screen share option was FABULOUS! All the assistants were very knowledgeable and able to resolve all issues instantly. Would recommend Turbotax to all anyone, especially those like me who has never filed themselves!
Date published: 2021-02-25
Rated 1 out of 5 by
Qt467 from
Says its free when its not
Total trash. Right up until the very end it said it was free. Then it said I had to upgrade for 90 bucks. Then it said I was being charged 50 to file. THEN it was another 40 in fees. I paid 180 when it said it was FREE. I will NEVER use this service again. Its literally half the price to talk to a freaking accountant.
Date published: 2021-02-25
Rated 5 out of 5 by
Janbarn from
Turbo Tax is excellent!
Turbo Tax is quick, knowledgeable and gets me the most on my taxes. Great value!
Date published: 2021-02-25
Rated 5 out of 5 by
Kiesha1122 from
Awesome
Satisfied, they really helped me out today I’m very happy.
Date published: 2021-02-25
Rated 4 out of 5 by
m16May from
Turbo Max Is a great tax software!
This is a great tax software! its really easy to use and very helpful every step of the way!
Date published: 2021-02-25
Rated 5 out of 5 by
bluecuda from
Turbo Tax is Awesome!
We have been using Turbo Tax for years with no issues and great results!
All TurboTax® Offerings Reviews - Page 1933
Date published: 2021-02-25
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Winter6720 from
BEST CUSTOMER SERVICE
Felicia was amazing! She was patient with me and educated me with every decision she advised.
Date published: 2021-02-25
Rated 5 out of 5 by
Pete the meat from
Excellently
Really easy to use and straight forward easy reading on description
Date published: 2021-02-25
Rated 5 out of 5 by
fishinghard from
great service
really enjoy the live help, great service would recommend to anyone
Date published: 2021-02-25
Rated 1 out of 5 by
April 15 from
Turbo Tax sucks!
I did it faster by hand. W2-Gs are painful. Phone "help" was not helpful.
Date published: 2021-02-25
Rated 5 out of 5 by
Nikki52312161 from
Easy service with help every step of the way!
This was the first year filing online. It was very simple and what questions and issues I had, I was easily able to bring up a screen shot to locate info. If I still couldn't figure it out, someone quickly replied using the "Live chat" option. It never took more than a couple minutes for someone to assist me and the screen share option was FABULOUS! All the assistants were very knowledgeable and able to resolve all issues instantly. Would recommend Turbotax to all anyone, especially those like me who has never filed themselves!
Date published: 2021-02-25
Rated 1 out of 5 by
Qt467 from
Says its free when its not
Total trash. Right up until the very end it said it was free. Then it said I had to upgrade for 90 bucks. Then it said I was being charged 50 to file. THEN it was another 40 in fees. I paid 180 when it said it was FREE. I will NEVER use this service again. Its literally half the price to talk to a freaking accountant.
Date published: 2021-02-25
Rated 5 out of 5 by
Janbarn from
Turbo Tax is excellent!
Turbo Tax is quick, knowledgeable and gets me the most on my taxes. Great value!
Date published: 2021-02-25
Rated 5 out of 5 by
Kiesha1122 from
Awesome
Satisfied, they really helped me out today I’m very happy.
Date published: 2021-02-25
Rated 4 out of 5 by
m16May from
Turbo Max Is a great tax software!
This is a great tax software! its really easy to use and very helpful every step of the way!
Date published: 2021-02-25
Rated 5 out of 5 by
bluecuda from
Turbo Tax is Awesome!
We have been using Turbo Tax for years with no issues and great results!
All TurboTax® Offerings Reviews - Page 1933
Date published: 2021-02-25