TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Issues Supposed to have free state tax return. Was charged anyway. It still populates a state I haven't lived in for 4 years!. Also only refunded a portiion of state return. Even though set date to pay owed federal tax amount. Not to pleased with this
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO IS GREAT I HAVE BEEN USING TURBO TAX SINCE 1994 AND WOULD RECOMMEND TO OTHER PEOPLE
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use It was difficult to figure out how not to use the free file program. Once I figured it out, the program is always easy to use.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is great I've been using Turbo tax for about 10 years now and I love it. Never had a problem. It's very easy to understand and use. The live expert that helped me was great!
Date published: 2021-02-25
Rated 5 out of 5 by from TURBOTAX VERY EASY TO USE AND UNDERSTANDING. EXPLAINS EVERYTHING GOOD
Date published: 2021-02-25
Rated 2 out of 5 by from turbo tax needs to be transparent Turbo tax does an excellent job of not making it obvious what fees will be attached to your filings until far into the process. Furthermore it does an outstanding job of bombarding you with options for the premium packages at every turn. If the system was upfront about fees it would be a better process. Calling the repeated offers of upgrades to your filing a nuisance would be polite. The process of going through tax forms and filling them out was actually stream lined and painless. If I were reviewing the process strictly on how it performed the tax filing portions, I would have graded much higher.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax is trusty year after year Turbo tax helps make it feel a little easier and more secure doing my own taxes. I don't feel like I'm on my own. My one complaint would be that I waited a week for an expert to call me. Was waiting, logged onto my computer and the call never came yet they emailed me and said the case was closed. I called back and after a short wait spoke to an agent named Jodi who went above and beyond to help me feel confident about being ready to file. He renewed my positive feelings about Turbo Tax after the incident. I was thankful.
Date published: 2021-02-25
Rated 5 out of 5 by from Love Turbo tax I've been using Turbo Tax for a couple of years and I just love how easy it is to use.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is so easy! I've been filing with turbo tax for years now; filed with someone else last year and had a terrible experience, so I'm back to Turbotax this year and forever.
Date published: 2021-02-25
Rated 5 out of 5 by from Simple and easy to use I'm 21 and have been able to to do my own taxes for 5 years because TurboTax is super easy to use !
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1776
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Issues Supposed to have free state tax return. Was charged anyway. It still populates a state I haven't lived in for 4 years!. Also only refunded a portiion of state return. Even though set date to pay owed federal tax amount. Not to pleased with this
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO IS GREAT I HAVE BEEN USING TURBO TAX SINCE 1994 AND WOULD RECOMMEND TO OTHER PEOPLE
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use It was difficult to figure out how not to use the free file program. Once I figured it out, the program is always easy to use.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is great I've been using Turbo tax for about 10 years now and I love it. Never had a problem. It's very easy to understand and use. The live expert that helped me was great!
Date published: 2021-02-25
Rated 5 out of 5 by from TURBOTAX VERY EASY TO USE AND UNDERSTANDING. EXPLAINS EVERYTHING GOOD
Date published: 2021-02-25
Rated 2 out of 5 by from turbo tax needs to be transparent Turbo tax does an excellent job of not making it obvious what fees will be attached to your filings until far into the process. Furthermore it does an outstanding job of bombarding you with options for the premium packages at every turn. If the system was upfront about fees it would be a better process. Calling the repeated offers of upgrades to your filing a nuisance would be polite. The process of going through tax forms and filling them out was actually stream lined and painless. If I were reviewing the process strictly on how it performed the tax filing portions, I would have graded much higher.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax is trusty year after year Turbo tax helps make it feel a little easier and more secure doing my own taxes. I don't feel like I'm on my own. My one complaint would be that I waited a week for an expert to call me. Was waiting, logged onto my computer and the call never came yet they emailed me and said the case was closed. I called back and after a short wait spoke to an agent named Jodi who went above and beyond to help me feel confident about being ready to file. He renewed my positive feelings about Turbo Tax after the incident. I was thankful.
Date published: 2021-02-25
Rated 5 out of 5 by from Love Turbo tax I've been using Turbo Tax for a couple of years and I just love how easy it is to use.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is so easy! I've been filing with turbo tax for years now; filed with someone else last year and had a terrible experience, so I'm back to Turbotax this year and forever.
Date published: 2021-02-25
Rated 5 out of 5 by from Simple and easy to use I'm 21 and have been able to to do my own taxes for 5 years because TurboTax is super easy to use !
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1776