TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from The Fees dude Turbo tax is super easy to use; however they really hit you with the fees. They told me how much my return would be, then told me i had to pay $50 for upgraded turbo tax. Whatever, thats fine. Then it said I had to pay $50 to file my state taxes. Okay? I guess so. Then It said I didn't need to file my state taxes, but kept the $50. Jeez. Then It said if I wanted to pay for turbo tax with my refund, there would be a $50 processing fee. What? Tell me what I need to pay up front so I'm not surprised and angry.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is very easy to use The step by step, guided directions make it very easy to use!
Date published: 2021-03-01
Rated 5 out of 5 by from fast and simple to use I have used Turbo tax since 2014 and it has gotten better every year.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great My time with turbo tax was made so easy to do. There Always was help if I needed it. They made it so easy
Date published: 2021-03-01
Rated 1 out of 5 by from To ,any glitches and loops. Thsis used to be a very good service but year after year it's slid down hil until now, it's not quite wortth the trouble or money.
Date published: 2021-03-01
Rated 2 out of 5 by from Quality is getting worse and support is terrible I have been using Turbo Tax for at least the past 15 years. The version this year was pretty bad in my opinion. Examples included: - transferring foreign tax information from 1099 to Form 1116; I ended up having to go into Form 1116 to fill out information directly; none of which was asked for in Easy step - I know I have to file manually because I need to include Form 8621 - last year the program told me I would have to file manually; this year it kept trying to get me to file electronically. - Entering direct deposit information to get a refund in both Federal and IL State versions - all instructions were designed for online and Wintel machines and did not show how to enter that information. I spent about 1 hour 20 minutes online with a customer support person after waiting over 60 minutes and they couldn't solve it. But one of the things they said gave me a clue - that you could only get a refund by direct deposit if you file electronically. So I went down that path and aborted before final step and it populated direct deposit information. Poor interface and terrible customer support. - Directions for entering information for college expenses and deductions/credit were not at all clear or intuitive; ended up going directly to form and looked at IRS instructions. Overall I just felt that the instructions and clarity of the work flow has gone downhill.
Date published: 2021-03-01
Rated 5 out of 5 by from Nice product Fast and easy. I enjoyed using the software and it asked for all my info.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax saves time and money! I have been using Turbotax for 7 years. Love it! Self filled apps and helps review current situation and completes quickly. Saves me hundreds of dollars. I was using a service that took an average of 2-4 hours every year and the cost was quadrupled.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is the Best Best tax service I know. I will recommend turbo tax to everyone.
Date published: 2021-03-01
Rated 5 out of 5 by from great experience nice people and great experience. competent people
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1755
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from The Fees dude Turbo tax is super easy to use; however they really hit you with the fees. They told me how much my return would be, then told me i had to pay $50 for upgraded turbo tax. Whatever, thats fine. Then it said I had to pay $50 to file my state taxes. Okay? I guess so. Then It said I didn't need to file my state taxes, but kept the $50. Jeez. Then It said if I wanted to pay for turbo tax with my refund, there would be a $50 processing fee. What? Tell me what I need to pay up front so I'm not surprised and angry.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is very easy to use The step by step, guided directions make it very easy to use!
Date published: 2021-03-01
Rated 5 out of 5 by from fast and simple to use I have used Turbo tax since 2014 and it has gotten better every year.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great My time with turbo tax was made so easy to do. There Always was help if I needed it. They made it so easy
Date published: 2021-03-01
Rated 1 out of 5 by from To ,any glitches and loops. Thsis used to be a very good service but year after year it's slid down hil until now, it's not quite wortth the trouble or money.
Date published: 2021-03-01
Rated 2 out of 5 by from Quality is getting worse and support is terrible I have been using Turbo Tax for at least the past 15 years. The version this year was pretty bad in my opinion. Examples included: - transferring foreign tax information from 1099 to Form 1116; I ended up having to go into Form 1116 to fill out information directly; none of which was asked for in Easy step - I know I have to file manually because I need to include Form 8621 - last year the program told me I would have to file manually; this year it kept trying to get me to file electronically. - Entering direct deposit information to get a refund in both Federal and IL State versions - all instructions were designed for online and Wintel machines and did not show how to enter that information. I spent about 1 hour 20 minutes online with a customer support person after waiting over 60 minutes and they couldn't solve it. But one of the things they said gave me a clue - that you could only get a refund by direct deposit if you file electronically. So I went down that path and aborted before final step and it populated direct deposit information. Poor interface and terrible customer support. - Directions for entering information for college expenses and deductions/credit were not at all clear or intuitive; ended up going directly to form and looked at IRS instructions. Overall I just felt that the instructions and clarity of the work flow has gone downhill.
Date published: 2021-03-01
Rated 5 out of 5 by from Nice product Fast and easy. I enjoyed using the software and it asked for all my info.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax saves time and money! I have been using Turbotax for 7 years. Love it! Self filled apps and helps review current situation and completes quickly. Saves me hundreds of dollars. I was using a service that took an average of 2-4 hours every year and the cost was quadrupled.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is the Best Best tax service I know. I will recommend turbo tax to everyone.
Date published: 2021-03-01
Rated 5 out of 5 by from great experience nice people and great experience. competent people
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1755