TurboTax® Free Edition Online Customer Ratings & Product Reviews

Early bird pricing ends Feb 28.
File now and save up to $30

expand navigation options

File your own taxes
RECOMMENDED FOR YOU

TurboTax Free Edition

TurboTax Self-Employed
RECOMMENDED FOR YOU

How TurboTax works

Try TurboTax for free
RECOMMENDED FOR YOU

Estimate my refund

How TurboTax works
File with expert help
- Customer reviews
- Start TurboTax Live
  for free
- Our personal service
  & expertise
- Included benefits
  & offerings
RECOMMENDED FOR YOU

TurboTax
Live Basic

TurboTax Live
Self-Employed
RECOMMENDED FOR YOU

How TurboTax Live works

Start TurboTax Live for free
RECOMMENDED FOR YOU

How TurboTax
Live works

Customer reviews
Tools and resources
- Stimulus center
RECOMMENDED FOR YOU

Community

TurboTax support
RECOMMENDED FOR YOU
RECOMMENDED FOR YOU
RECOMMENDED FOR YOU

Coronavirus relief package

Where’s my stimulus check?
RECOMMENDED FOR YOU
RECOMMENDED FOR YOU
Support
RECOMMENDED FOR YOU

Coronavirus & stimulus center

TurboTax blog
RECOMMENDED FOR YOU

Coronavirus & stimulus center

TurboTax blog
RECOMMENDED FOR YOU

Coronavirus & stimulus center

TurboTax blog
RECOMMENDED FOR YOU

Coronavirus & stimulus center

TurboTax blog
After you file
- IRS refund timetable
- Return status help
- Print your return
RECOMMENDED FOR YOU

Frequently asked questions

TurboTax support
RECOMMENDED FOR YOU
RECOMMENDED FOR YOU
RECOMMENDED FOR YOU
RECOMMENDED FOR YOU
RECOMMENDED FOR YOU

TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 46126 reviews)

Narrow your results

Select all that apply to find reviewers similar to you.

Life Changes

What's new for you in 2019?Job ChangesMovedHad a babyBought/sold investments

Prior year tax prep

Select one.

Used a Tax Prep Service (Tax Store)

Used a Tax Prof (CPA)

Used TurboTax

Did by hand

Friend or Family

Used another Tax Software

Married life

Select one.

Married

Single

Partner

Own a home

Select one.

Own

Rent

Kids

Select one.

Has kids

No kids

Own a business

Student

Sort by

Narrow your results

Select all that apply to find reviewers similar to you.

Life Changes

What's new for you in 2019?Job ChangesMovedHad a babyBought/sold investments

Prior year tax prep

Select one.

Used a Tax Prep Service (Tax Store)

Used a Tax Prof (CPA)

Used TurboTax

Did by hand

Friend or Family

Used another Tax Software

Married life

Select one.

Married

Single

Partner

Own a home

Select one.

Own

Rent

Kids

Select one.

Has kids

No kids

Own a business

Student

Filter by product

TurboTax Online

TurboTax Live

TurboTax CD/Download

Rated 5 out of 5 by 05HORNS from great product GREAT PRODUCT, I HAVE BEEN USING TURBO TAX FOR YEARS

Date published: 2021-02-24

Rated 5 out of 5 by uytedf from Turbo Tax Easy and complete. Tax experts were fabulous. Definitely a great product.

Date published: 2021-02-24

Rated 5 out of 5 by Uncle Luke from Great setup. Easy to follow and thorough a good service for straight form.

Date published: 2021-02-24

Rated 5 out of 5 by null from Turbo tax is cool Turbo tax provides a smooth process, everything is fairly seamless, and easy to understand.

Date published: 2021-02-24

Rated 5 out of 5 by rate5stars from Turbotax is Great TurboTax is simple and I can finish it from home. Saves me time and money.

Date published: 2021-02-24

Rated 5 out of 5 by 12345Kathy from Turbo Tax through APCU I was pleased to discover Free was really Free. I recommend and will use again.

Date published: 2021-02-24

Rated 5 out of 5 by Ria_13 from TurboTax = reliable Fast, easy, and plenty of help when you need it. Highly recommend.

Date published: 2021-02-24

Rated 5 out of 5 by DeaZuniga from Easy They make it easy to do your own return. I loved it. They made it possible for me to understand everything

Date published: 2021-02-24

Rated 5 out of 5 by MsNH from Easy to use! I've been using Turbo Tax for years. Chuck helped me understand why I'm getting the rebate credit this year, which is awesome!!!

Date published: 2021-02-24

Rated 5 out of 5 by Heidi 27 from I Absolutely love the ease of it all! This app was so easy! Will highly recommend this to everyone! Thank you so much!!

Date published: 2021-02-24

All TurboTax® Offerings Reviews - Page 1693

Narrow your results

Select all that apply to find reviewers similar to you.

Life Changes

What's new for you in 2019?Job ChangesMovedHad a babyBought/sold investments

Prior year tax prep

Select one.

Used a Tax Prep Service (Tax Store)

Used a Tax Prof (CPA)

Used TurboTax

Did by hand

Friend or Family

Used another Tax Software

Married life

Select one.

Married

Single

Partner

Own a home

Select one.

Own

Rent

Kids

Select one.

Has kids

No kids

Own a business

Student

Sort by

Narrow your results

Select all that apply to find reviewers similar to you.

Life Changes

What's new for you in 2019?Job ChangesMovedHad a babyBought/sold investments

Prior year tax prep

Select one.

Used a Tax Prep Service (Tax Store)

Used a Tax Prof (CPA)

Used TurboTax

Did by hand

Friend or Family

Used another Tax Software

Married life

Select one.

Married

Single

Partner

Own a home

Select one.

Own

Rent

Kids

Select one.

Has kids

No kids

Own a business

Student

Filter by product

TurboTax Online

TurboTax Live

TurboTax CD/Download

Rated 5 out of 5 by 05HORNS from great product GREAT PRODUCT, I HAVE BEEN USING TURBO TAX FOR YEARS

Date published: 2021-02-24

Rated 5 out of 5 by uytedf from Turbo Tax Easy and complete. Tax experts were fabulous. Definitely a great product.

Date published: 2021-02-24

Rated 5 out of 5 by Uncle Luke from Great setup. Easy to follow and thorough a good service for straight form.

Date published: 2021-02-24

Rated 5 out of 5 by null from Turbo tax is cool Turbo tax provides a smooth process, everything is fairly seamless, and easy to understand.

Date published: 2021-02-24

Rated 5 out of 5 by rate5stars from Turbotax is Great TurboTax is simple and I can finish it from home. Saves me time and money.

Date published: 2021-02-24

Rated 5 out of 5 by 12345Kathy from Turbo Tax through APCU I was pleased to discover Free was really Free. I recommend and will use again.

Date published: 2021-02-24

Rated 5 out of 5 by Ria_13 from TurboTax = reliable Fast, easy, and plenty of help when you need it. Highly recommend.

Date published: 2021-02-24

Rated 5 out of 5 by DeaZuniga from Easy They make it easy to do your own return. I loved it. They made it possible for me to understand everything

Date published: 2021-02-24

Rated 5 out of 5 by MsNH from Easy to use! I've been using Turbo Tax for years. Chuck helped me understand why I'm getting the rebate credit this year, which is awesome!!!

Date published: 2021-02-24

Rated 5 out of 5 by Heidi 27 from I Absolutely love the ease of it all! This app was so easy! Will highly recommend this to everyone! Thank you so much!!

Date published: 2021-02-24

All TurboTax® Offerings Reviews - Page 1693

Your security.
Built into everything we do.
Here's how

File faster and easier with the free
TurboTax app

* Important Offer Details and Disclosures

TURBOTAX GUARANTEES

TurboTax Free Guarantee: $0 Federal + $0 State + $0 To File offer is available for simple tax returns with TurboTax Free Edition. A simple tax return is Form 1040 only (without any additional schedules) OR Form 1040 + Unemployment Income. Situations covered include:
- W-2 income
- Limited interest and dividend income reported on a 1099-INT or 1099-DIV
- Claiming the standard deduction
- Earned Income Tax Credit (EIC)
- Child tax credits
- Unemployment Income reported on a 1099-G
100% Accurate Calculations Guarantee: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we’ll pay you the penalty and interest.
Maximum Refund Guarantee - or Your Money Back: If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. TurboTax Online Free Edition customers are entitled to payment of $30.
100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.
Audit Support Guarantee: If you received an audit letter based on your 2020 TurboTax return, we will provide one-on-one support with a tax professional as requested through our Audit Support Center for returns filed with TurboTax for the current tax year (2020) and the past two tax years (2019, 2018). If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax federal and/or state purchase price paid. TurboTax Free Edition customers are entitled to payment of $30. We will not represent you or provide legal advice. Excludes TurboTax Business.
Satisfaction Guaranteed:
- If you use TurboTax Online or Mobile:
  Satisfaction Guaranteed — or you don't pay. You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product.
- If you bought TurboTax Live from a retailer:
  Try TurboTax Live. If you're not satisfied with your purchase and have not filed or printed your return, return it to Intuit within 60 days of purchase with your dated receipt for a full refund (excluding shipping & handling).
- If you bought or downloaded TurboTax software from a retailer:
  Try TurboTax software. If you're not satisfied, return it to Intuit within 60 days of purchase with your dated receipt for a full refund.
- If you bought or downloaded TurboTax software directly from us:
  Try TurboTax software. If you're not satisfied, return it within 60 days of shipment with your dated receipt for a full refund (excluding shipping & handling).

TURBOTAX ONLINE/MOBILE

Try for Free/Pay When You File: TurboTax online and mobile pricing is based on your tax situation and varies by product. TurboTax Free Edition ($0 Federal + $0 State + $0 To File) is available for simple tax returns only; offer may change or end at any time without notice. Actual prices are determined at the time of print or e-file and are subject to change without notice. Savings and price comparisons based on anticipated price increase. Special discount offers may not be valid for mobile in-app purchases.
TurboTax Live Basic Offer: Offer only available with TurboTax Live Basic and for simple tax returns only. Must file by March 27, 2021 to be eligible for the offer. Includes state(s) and one (1) federal tax filing. Intuit reserves the right to modify or terminate this TurboTax Live Basic Offer at any time for any reason in its sole and absolute discretion. If you add services, your service fees will be adjusted accordingly. If filed after March 27, 2021, you will be charged the then-current list price for TurboTax Live Basic and state tax filing is an additional fee. See current prices here.
Pays for itself (TurboTax Self-Employed): Estimates based on deductible business expenses calculated at the self-employment tax income rate (15.3%) for tax year 2020. Actual results will vary based on your tax situation.
Anytime, anywhere: Internet access required; standard data rates apply to download and use mobile app.
Fastest refund possible: Fastest tax refund with e-file and direct deposit; tax refund time frames will vary. The IRS issues more than 9 out of 10 refunds in less than 21 days.
Pay for TurboTax out of your federal refund: A $40 Refund Processing Service fee applies to this payment method. Prices are subject to change without notice.
TurboTax Help and Support: Access to a TurboTax specialist is included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, and TurboTax Live Full Service; not included with Free Edition (but is available as an upgrade). TurboTax specialists are available to provide general customer help and support using the TurboTax product. SmartLook on-screen help is available on a PC, laptop or the TurboTax mobile app. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice.
Tax Advice, Expert Review and TurboTax Live: Access to tax advice and Expert Review (the ability to have a Tax Expert review and/or sign your tax return) is included with TurboTax Live or as an upgrade from another version, and available through December 31, 2021. These services are provided only by tax experts or CPAs. Some tax topics or situations may not be included as part of this service, which shall be determined in the tax expert’s sole discretion. For TurboTax Live , if your return requires a significant level of tax advice or actual preparation, the tax expert may be required to sign as the preparer at which point they will assume primary responsibility for the preparation of your return. For the Full Service product, the tax expert will sign your return as preparer. On-screen help is available on a desktop, laptop or the TurboTax mobile app. Unlimited access to tax experts or CPAs refers to an unlimited quantity of contacts available to each customer, but does not refer to hours of operation or service coverage. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice.
TurboTax Live Full Service – Qualification for Offer: Depending on your tax situation, you may be asked to answer additional questions to determine your qualification for the Full Service offer. Certain tax situations do not qualify for the Full Service offering. These situations may include but are not limited to multiple sources of business income, large amounts of cryptocurrency transactions, taxable foreign assets and/or significant foreign investment income. Offer details subject to change at any time without notice. Intuit, in its sole discretion and at any time, may determine that certain tax topics, forms and/or situations are not included as part of TurboTax Live Full Service. Intuit reserves the right to refuse to prepare a tax return for any reason in its sole discretion. See Terms of Service for details.
Smart Insights: Included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits and is available through 11/1/2022. Terms and conditions may vary and are subject to change without notice.
My Docs features: Included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits and is available through 12/31/2022. Terms and conditions may vary and are subject to change without notice.
Tax Return Access: Included with all TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service, or prior year PLUS benefits customers and access to up to the prior seven years of tax returns we have on file for you is available through 12/31/2022. Terms and conditions may vary and are subject to change without notice.
Easy Online Amend: Included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits. Make changes to your 2020 tax return online for up to 3 years after it has been filed and accepted by the IRS through 10/31/2023. Terms and conditions may vary and are subject to change without notice. For TurboTax Live Full Service, your tax expert will amend your 2020 tax return for you through 11/30/2021. After 11/30/2021 TurboTax Live Full Service customers will be able to amend their 2020 tax return themselves using the Easy Online Amend process described above.
#1 best-selling tax software: Based on aggregated sales data for all tax year 2019 TurboTax products.
Most Popular: TurboTax Deluxe is our most popular product among TurboTax Online users with more complex tax situations.
CompleteCheck: Covered under the TurboTax accurate calculations and maximum refund guarantees.
1099-NEC Snap and Autofill: Available in TurboTax Self-Employed and TurboTax Live Self-Employed starting 1/25/2021. Available in mobile app only. Feature available within Schedule C tax form for TurboTax filers with 1099-NEC income.
Year-Round Tax Estimator: Available in TurboTax Self-Employed and TurboTax Live Self-Employed starting by end of February. This product feature is only available after you finish and file in a self-employed product.

TURBOTAX CD/DOWNLOAD

Installation requirements: Product activation required via Internet. Download option requires free online Intuit account. You must accept the TurboTax License Agreement to use this product. Not for use by paid preparers.
TurboTax CD/Download products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. Additional fees apply for e-filing state returns*. E-file fees do not apply to New York state returns. Savings and price comparison based on anticipated price increase. Prices subject to change without notice.
Fastest refund possible: Fastest tax refund with e-file and direct deposit; tax refund time frames will vary. The IRS issues more than 9 out of 10 refunds in less than 21 days.
Pay for additional TurboTax services out of your federal refund: A $40 Refund Processing Service fee applies to this payment method. Prices are subject to change without notice. This benefit is available with TurboTax Federal products except TurboTax Business.
About our TurboTax Product Experts: Customer service and product support vary by time of year.
#1 best-selling tax software: Based on aggregated sales data for all tax year 2019 TurboTax products.
Data Import: Imports financial data from participating companies; may require a free Intuit online account. Quicken and QuickBooks import not available with TurboTax installed on a Mac. Imports from Quicken (2018 and higher) and QuickBooks Desktop (2018 and higher); both Windows only. Quicken import not available for TurboTax Business. Quicken products provided by Quicken Inc., Quicken import subject to change.
*Early e-filing fee $20 each. Anticipated fee increase expected in March 2021.
**Invite a Friend reward good for up to 10 friends, or $250 – see official terms and conditions for more details

About

TurboTax online guarantees
TurboTax security and fraud protection
Tax forms included
with TurboTax
TurboTax en español
Self-employed tax center
Tax Expert Network
Tax reform center
Tax Refund Advance
E-file Taxes Online
Coronavirus and
Your Taxes
Self Employed COVID-19 Relief
Unemployment Benefits and Taxes

Online Software Products

TurboTax login
Compare TurboTax products
All online tax
preparation software
Free Edition tax filing
Deluxe to maximize
tax deductions
Premier investment & rental property taxes
Self-employed taxes
Military tax filing discount
TurboTax Live Tax Expert Products
How TurboTax Live Works
TurboTax Live Basic Full Service
TurboTax Live Deluxe Full Service
TurboTax Live Premier Full Service
TurboTax Live Self-Employed Full Service

CD/Download Products

TurboTax CD/
download login
Compare CD/
download products
All CD/
download products
Check order status
TurboTax Advantage program
TurboTax Business
for corps
Products for previous
tax years
TurboTax Desktop guarantees

Mobile Tax Apps

All TurboTax
mobile apps
Official TurboTax
mobile app
TaxCaster refund estimator app
ItsDeductible donation tracker app

Help and Support

TurboTax support
Contact us
TurboTax Advantage support
Where's My Refund
Pay NY Estimated Taxes
Getting started
with TurboTax
Refund status support
Common tax questions
After filing your taxes

Tax Tools and Tips

Stimulus Check Calculator
All tax tips and videos
Tax calculators & tools
TaxCaster tax calculator
Tax bracket calculator
Check e-file status
refund tracker
W-4 withholding calculator
ItsDeductible donation tracker
Self-employed expense estimator

Social

TurboTax customer reviews
TurboTax blog
Invite-a-Friend Referral
TurboTax Super Bowl commercial
Community
Intuit Tax &
Financial Center

More Products from Intuit

TurboTax Canada
Mint budget tracker
Accounting software
Payroll
QuickBooks Payments
Professional tax software
Professional accounting software
More from Intuit

Tax Expert Hub: A-D

Tax Experts
for Atlanta
Tax Experts
for Baltimore
Tax Experts
for Boston
Tax Experts
for Charlotte
Tax Experts
for Chicago
Tax Experts
for Cleveland
Tax Experts
for Dallas
Tax Experts
for Denver
Tax Experts
for Detroit

Tax Expert Hub: E-N

Tax Experts
for Fort Worth
Tax Experts
for Houston
Tax Experts
for Las Vegas
Tax Experts
for Los Angeles
Tax Experts
for Miami
Tax Experts
for Minneapolis
Tax Experts
for New York

Tax Expert Hub: O-R

Tax Experts
for Oakland
Tax Experts
for Orlando
Tax Experts
for Philadelphia
Tax Experts
for Phoenix
Tax Experts
for Portland
Tax Experts
for Raleigh

Tax Expert Hub: S-Z

Tax Experts
for Sacramento
Tax Experts
for St. Louis
Tax Experts
for San Diego
Tax Experts
for San Francisco
Tax Experts
for San Jose
Tax Experts
for Seattle
Tax Experts
for Tampa
Tax Experts
for Washington D.C.

Sitemap

Contrast

About Intuit
Join Our Team
Press
Privacy
Security
Software and Licenses
Trademark Notices
Affiliates and Partners

©1997-2021 Intuit, Inc. All rights reserved.
Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks
of Intuit Inc. Terms and conditions, features, support, pricing, and service options
subject to change without notice.

Security Certification of the TurboTax Online application has been performed by
C-Level Security.

By accessing and using this page you agree to the Terms of Use.

Accessibility

Early bird pricing ends Feb 28. File now and save up to $30

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Early bird pricing ends Feb 28.
File now and save up to $30