TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Absolute Garbage ... you get all your info into the system, then you proceed to finish and the prompt then tells you you need to pay not once but twice! So you pay for deluxe, then you pay for state and then the program sends you an error saying you have a hyphen in your employer id... Somehow I entered all this info and now you are going to tell me it was wrong? Why not tell me as I input the info? I go way backwards to review the issue and there is no hyphen in the employer info... however your "bulletproof" program still says to review... Let's go backwards again.... still no hyphen. Maybe the help button will have something... no help at all! Talk to someone? Pay us! Worst experience with turbo tax ever! You get me to pay then tell me I cant turn the return in unless I pay more for what is obviously an error with your program.
Date published: 2021-02-21
Rated 5 out of 5 by from THE BEST WAY TO FILE IS WITH TURBOTAX!!!! It took a little longer than I expected, but it's because it's very thorough, and I had to call for help.
Date published: 2021-02-21
Rated 5 out of 5 by from Great Tax Experience This was an amazing experience doing taxes. It was super easy to file my taxes and very user friendly. I was excited to be able to file my taxes for free with a program I can trust.
Date published: 2021-02-21
Rated 5 out of 5 by from Very helpful and thorough First time I used it and will definitely use it again.
Date published: 2021-02-21
Rated 5 out of 5 by from SO EASY! Used Turbo tax for years with no problem! Turbo tax walks you through everything!
Date published: 2021-02-21
Rated 4 out of 5 by from Done & Done Went pretty smooth until I had to verify my email then I actually had to change my email to be able to process the return.
Date published: 2021-02-21
Rated 5 out of 5 by from Haley I love turbotax it's made things easy for me and it's free!!
Date published: 2021-02-21
Rated 4 out of 5 by from Did a good job for me I needed help and the agent was able to get it going for me in a few minutes. Great person to work with... Tracy was professional and quick.
Date published: 2021-02-21
Rated 5 out of 5 by from Latilla is amazing Latilla helped me through the whole process. This is the first time I have used the website. I had multiple questions and she took me through the whole process with such ease. I highly recommend Turbotax and Latilla!!
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is Amazing. I have used TurboTax for many years now and I love it, it makes doing taxes very easy from the comfort of my own house. A+ It's so easy, step by step anyone can be a Tax expert.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1647
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Absolute Garbage ... you get all your info into the system, then you proceed to finish and the prompt then tells you you need to pay not once but twice! So you pay for deluxe, then you pay for state and then the program sends you an error saying you have a hyphen in your employer id... Somehow I entered all this info and now you are going to tell me it was wrong? Why not tell me as I input the info? I go way backwards to review the issue and there is no hyphen in the employer info... however your "bulletproof" program still says to review... Let's go backwards again.... still no hyphen. Maybe the help button will have something... no help at all! Talk to someone? Pay us! Worst experience with turbo tax ever! You get me to pay then tell me I cant turn the return in unless I pay more for what is obviously an error with your program.
Date published: 2021-02-21
Rated 5 out of 5 by from THE BEST WAY TO FILE IS WITH TURBOTAX!!!! It took a little longer than I expected, but it's because it's very thorough, and I had to call for help.
Date published: 2021-02-21
Rated 5 out of 5 by from Great Tax Experience This was an amazing experience doing taxes. It was super easy to file my taxes and very user friendly. I was excited to be able to file my taxes for free with a program I can trust.
Date published: 2021-02-21
Rated 5 out of 5 by from Very helpful and thorough First time I used it and will definitely use it again.
Date published: 2021-02-21
Rated 5 out of 5 by from SO EASY! Used Turbo tax for years with no problem! Turbo tax walks you through everything!
Date published: 2021-02-21
Rated 4 out of 5 by from Done & Done Went pretty smooth until I had to verify my email then I actually had to change my email to be able to process the return.
Date published: 2021-02-21
Rated 5 out of 5 by from Haley I love turbotax it's made things easy for me and it's free!!
Date published: 2021-02-21
Rated 4 out of 5 by from Did a good job for me I needed help and the agent was able to get it going for me in a few minutes. Great person to work with... Tracy was professional and quick.
Date published: 2021-02-21
Rated 5 out of 5 by from Latilla is amazing Latilla helped me through the whole process. This is the first time I have used the website. I had multiple questions and she took me through the whole process with such ease. I highly recommend Turbotax and Latilla!!
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is Amazing. I have used TurboTax for many years now and I love it, it makes doing taxes very easy from the comfort of my own house. A+ It's so easy, step by step anyone can be a Tax expert.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1647