TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is Quick and Easy It's my 8th year using TurboTax. It is very easy to navigate and walks you through step by step. I really like the help sections that you can click on if you have questions or skip if you don't.
Date published: 2023-01-28
Rated 5 out of 5 by from VERY HELPFUL I talked to 2 agents today and both were excellent help! They answered all my questions!
Date published: 2023-01-28
Rated 5 out of 5 by from Loved my Turbo Tax Experience I'm so glad that I paid for the extra assistance with a tax expert. My experience was smooth up to the point of finalizing the return when I got a message that I hadn't filed a Florida tax return (we don't pay a state income tax in Florida so we shouldn't have to file a state tax return). Because I paid extra for tax assistance if I needed it, all I had to do was request the assistance and within a minute of asking for help I got a phone call from Rachel. She was so pleasant and answered my question immediately. I was able to proceed and complete my tax return and file it electronically within minutes of Rachel's assistance. Thank you, Turbo Tax and Rachel.
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax is awesome!!! I have of couple of years using Turbo Tax and i find it super easy to use. Today i ran into a a question i needed help on and i was connected with a tax expert immediately. The live chat and Remote computer access was so much help. I would totally recommend this site to anyone who is filing their taxes.
Date published: 2023-01-28
Rated 4 out of 5 by from Pretty Simple and Easy This is a good basic tax return software. The fees for me ($72) are a little high, especially since there are other "free" options available, but I feel safer by having the app check my entries along the way. It's for folks who do "itemize-lite" rather than those who don't.
Date published: 2023-01-28
Rated 5 out of 5 by from Very dependable User Friendly, and easy to navigate. The webiste uses common language and easily understanbable.
Date published: 2023-01-28
Rated 5 out of 5 by from So simple I really love how easy it is to do your own taxes with a little help from the professional.
Date published: 2023-01-28
Rated 5 out of 5 by from I love tax return TurboTax Live Assisted Basic was awesome i was able to do my taxes within a hour. Way to Go
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax is easy and amazing. I enjoyed doing my thru turbo tax. I would totally recommend turbo tax for anyone and everyone.
Date published: 2023-01-28
Rated 3 out of 5 by from TURBO WAS OKAY. SCREEN TOOK AWHILE TO LOAD WITH WIFI AT HIGH SPEED TOO. HARD TO UNDERSTAND HOW OUR RETURN WAS NOT AS HIGH AS EXPECTED ESPECIALLY IT NOT ADDING UP CORRECTLY WITH NUMBERS SHOWN BY TURBO. HOWEVER, TURBO DOES MAKE IT EASY TO INPUT INFORMATION. THEREFORE, GIVING THEM 3/5.
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 1563
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Quick and Easy It's my 8th year using TurboTax. It is very easy to navigate and walks you through step by step. I really like the help sections that you can click on if you have questions or skip if you don't.
Date published: 2023-01-28
Rated 5 out of 5 by from VERY HELPFUL I talked to 2 agents today and both were excellent help! They answered all my questions!
Date published: 2023-01-28
Rated 5 out of 5 by from Loved my Turbo Tax Experience I'm so glad that I paid for the extra assistance with a tax expert. My experience was smooth up to the point of finalizing the return when I got a message that I hadn't filed a Florida tax return (we don't pay a state income tax in Florida so we shouldn't have to file a state tax return). Because I paid extra for tax assistance if I needed it, all I had to do was request the assistance and within a minute of asking for help I got a phone call from Rachel. She was so pleasant and answered my question immediately. I was able to proceed and complete my tax return and file it electronically within minutes of Rachel's assistance. Thank you, Turbo Tax and Rachel.
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax is awesome!!! I have of couple of years using Turbo Tax and i find it super easy to use. Today i ran into a a question i needed help on and i was connected with a tax expert immediately. The live chat and Remote computer access was so much help. I would totally recommend this site to anyone who is filing their taxes.
Date published: 2023-01-28
Rated 4 out of 5 by from Pretty Simple and Easy This is a good basic tax return software. The fees for me ($72) are a little high, especially since there are other "free" options available, but I feel safer by having the app check my entries along the way. It's for folks who do "itemize-lite" rather than those who don't.
Date published: 2023-01-28
Rated 5 out of 5 by from Very dependable User Friendly, and easy to navigate. The webiste uses common language and easily understanbable.
Date published: 2023-01-28
Rated 5 out of 5 by from So simple I really love how easy it is to do your own taxes with a little help from the professional.
Date published: 2023-01-28
Rated 5 out of 5 by from I love tax return TurboTax Live Assisted Basic was awesome i was able to do my taxes within a hour. Way to Go
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax is easy and amazing. I enjoyed doing my thru turbo tax. I would totally recommend turbo tax for anyone and everyone.
Date published: 2023-01-28
Rated 3 out of 5 by from TURBO WAS OKAY. SCREEN TOOK AWHILE TO LOAD WITH WIFI AT HIGH SPEED TOO. HARD TO UNDERSTAND HOW OUR RETURN WAS NOT AS HIGH AS EXPECTED ESPECIALLY IT NOT ADDING UP CORRECTLY WITH NUMBERS SHOWN BY TURBO. HOWEVER, TURBO DOES MAKE IT EASY TO INPUT INFORMATION. THEREFORE, GIVING THEM 3/5.
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 1563