TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from live chat was no help I tried to ask one question through the "live chat". The replies were generic and were not even related to my question. I asked my question several different ways with different wording, but it was not understood. I paid extra for "help" but I got none
Date published: 2021-03-02
Rated 4 out of 5 by from turbo great Good job thanks a lot easy to use this part is annoying
Date published: 2021-03-02
Rated 3 out of 5 by from DISAPPOINTED I MADE SEVERAL ATTEMPTS TO FILE TAXES YESTERDAY TO SAVE $30. I MADE SEVERAL CALLS TO BE ON HOLD FOR 30+ MINUTES 5+ TIMES AND EVEN DID RETURN CALL OPTION FOR CALLS TO CONNECT FOR A SECOND AND THEN DISCONNECT. MIRACULOUSLY TODAY THERE WAS NO ISSUE. I DON'T KNOW IF DUE TO HIGH VOLUME FOR $30 FILING DISCOUNT YOU COULDN'T HANDLE ONE MORE CALL TO ASSIST BUT I'M SADDLY DISAPPOINTED THIS YEAR.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to navigate Couldnt get over how easy it was. Will be using TurboTax from here on out!
Date published: 2021-03-02
Rated 5 out of 5 by from Consistent Reliable Service I have used the Turbo Tax product for many years. Lost my husband a couple of years ago, and nice to know that the program helps me through my tax process so efficiently
Date published: 2021-03-02
Rated 5 out of 5 by from SIMPLE SIMPLE SIMPLE It was a breeze to fill out federal & state tax forms...
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax was fast and easy to use! TurboTax made it easy to answer questions and follow along. The import code on the W2's that TurboTax has made it a fast transfer and less of a chance of making a mistake. This was the first year filing my own taxes, so thank you TurboTax!
Date published: 2021-03-02
Rated 5 out of 5 by from Great App Very easy to follow! I enjoy doing my own taxes. I don’t have to pay anyone to do my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax worked fine The person I interacted with was helpful and very friendly
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo is great It was very easy to use. Great step by step instructions
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1409
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from live chat was no help I tried to ask one question through the "live chat". The replies were generic and were not even related to my question. I asked my question several different ways with different wording, but it was not understood. I paid extra for "help" but I got none
Date published: 2021-03-02
Rated 4 out of 5 by from turbo great Good job thanks a lot easy to use this part is annoying
Date published: 2021-03-02
Rated 3 out of 5 by from DISAPPOINTED I MADE SEVERAL ATTEMPTS TO FILE TAXES YESTERDAY TO SAVE $30. I MADE SEVERAL CALLS TO BE ON HOLD FOR 30+ MINUTES 5+ TIMES AND EVEN DID RETURN CALL OPTION FOR CALLS TO CONNECT FOR A SECOND AND THEN DISCONNECT. MIRACULOUSLY TODAY THERE WAS NO ISSUE. I DON'T KNOW IF DUE TO HIGH VOLUME FOR $30 FILING DISCOUNT YOU COULDN'T HANDLE ONE MORE CALL TO ASSIST BUT I'M SADDLY DISAPPOINTED THIS YEAR.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to navigate Couldnt get over how easy it was. Will be using TurboTax from here on out!
Date published: 2021-03-02
Rated 5 out of 5 by from Consistent Reliable Service I have used the Turbo Tax product for many years. Lost my husband a couple of years ago, and nice to know that the program helps me through my tax process so efficiently
Date published: 2021-03-02
Rated 5 out of 5 by from SIMPLE SIMPLE SIMPLE It was a breeze to fill out federal & state tax forms...
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax was fast and easy to use! TurboTax made it easy to answer questions and follow along. The import code on the W2's that TurboTax has made it a fast transfer and less of a chance of making a mistake. This was the first year filing my own taxes, so thank you TurboTax!
Date published: 2021-03-02
Rated 5 out of 5 by from Great App Very easy to follow! I enjoy doing my own taxes. I don’t have to pay anyone to do my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax worked fine The person I interacted with was helpful and very friendly
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo is great It was very easy to use. Great step by step instructions
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1409