TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Life Changes
Prior year tax prep
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Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
kesslerG1990 from
Excellent Customer Service
I had issues with a couple difficult situations that I had not encountered for previous years. I have been filing with turbotax for 7 years now and the customer service is excellent. They are friendly, located within the continental U.S. and quick to respond. You don't have to listen to a bunch of phone prompts before speaking to a real person.
Date published: 2021-02-24
Rated 5 out of 5 by
Stan7133 from
CSR Phylis
Awesome customer service she helped my resolve my tax issue in a timely manner, thank you very much!
Date published: 2021-02-24
Rated 5 out of 5 by
STARR 2021 from
TURBO TAX ROCKS
GOOD ANSWER FOR QUESTIONS I HAD NEED HELP WITH GOOD LAY OUT WITH THE ONLINE FREE EDITION
Date published: 2021-02-24
Rated 5 out of 5 by
michaelcuffe from
Turbo Tax is great
Always feel confident that my taxes are being prepared properly
Date published: 2021-02-24
Rated 5 out of 5 by
meramac30 from
user friendly tax software
very insightful and userfriendly. the live tax agents were aso available in case i needed help.
Date published: 2021-02-24
Rated 3 out of 5 by
SunshineOACD59 from
Hidden Fees
You state that TurboTax is free for a basic form, then at the end it says you owe over $100.00! Then it's hard to go back and fix it, and then you go back and nowhere it says it's free...so you end up paying. Not fair.
Date published: 2021-02-24
Rated 5 out of 5 by
looloo08 from
AMAZING
Fast and easy i did my return in 20 minutes! Anyone can do this by yourself.
Date published: 2021-02-24
Rated 5 out of 5 by
Big Buttons from
Heather is A G!
The smallest adjustment on my Payer ID was all i needed but this was not possible if it wasnt for Heather! She did some research and made it happen. Thank you ssooo ssoo much. If there is any opportunity to promote this amazing human id say do it!!! All ther Love Benny
Date published: 2021-02-24
Rated 5 out of 5 by
Stephanie Worley from
Turbotax is amazing!!!
Turbotax is easy and convenient. I will be using Turbotax from now on.
Date published: 2021-02-24
Rated 4 out of 5 by
Beba69 from
Great app
Turbo tax is great but kinda expensive on the efile fees
All TurboTax® Offerings Reviews - Page 1340
Date published: 2021-02-24
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
kesslerG1990 from
Excellent Customer Service
I had issues with a couple difficult situations that I had not encountered for previous years. I have been filing with turbotax for 7 years now and the customer service is excellent. They are friendly, located within the continental U.S. and quick to respond. You don't have to listen to a bunch of phone prompts before speaking to a real person.
Date published: 2021-02-24
Rated 5 out of 5 by
Stan7133 from
CSR Phylis
Awesome customer service she helped my resolve my tax issue in a timely manner, thank you very much!
Date published: 2021-02-24
Rated 5 out of 5 by
STARR 2021 from
TURBO TAX ROCKS
GOOD ANSWER FOR QUESTIONS I HAD NEED HELP WITH GOOD LAY OUT WITH THE ONLINE FREE EDITION
Date published: 2021-02-24
Rated 5 out of 5 by
michaelcuffe from
Turbo Tax is great
Always feel confident that my taxes are being prepared properly
Date published: 2021-02-24
Rated 5 out of 5 by
meramac30 from
user friendly tax software
very insightful and userfriendly. the live tax agents were aso available in case i needed help.
Date published: 2021-02-24
Rated 3 out of 5 by
SunshineOACD59 from
Hidden Fees
You state that TurboTax is free for a basic form, then at the end it says you owe over $100.00! Then it's hard to go back and fix it, and then you go back and nowhere it says it's free...so you end up paying. Not fair.
Date published: 2021-02-24
Rated 5 out of 5 by
looloo08 from
AMAZING
Fast and easy i did my return in 20 minutes! Anyone can do this by yourself.
Date published: 2021-02-24
Rated 5 out of 5 by
Big Buttons from
Heather is A G!
The smallest adjustment on my Payer ID was all i needed but this was not possible if it wasnt for Heather! She did some research and made it happen. Thank you ssooo ssoo much. If there is any opportunity to promote this amazing human id say do it!!! All ther Love Benny
Date published: 2021-02-24
Rated 5 out of 5 by
Stephanie Worley from
Turbotax is amazing!!!
Turbotax is easy and convenient. I will be using Turbotax from now on.
Date published: 2021-02-24
Rated 4 out of 5 by
Beba69 from
Great app
Turbo tax is great but kinda expensive on the efile fees
All TurboTax® Offerings Reviews - Page 1340
Date published: 2021-02-24