TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Terrific product! Able to complete on my own with the tutorials provided.
Date published: 2021-02-28
Rated 2 out of 5 by from Errors Held My Wallet Hostage I ran into a random error while filing my tax returns that I could not fix on my own. It involved forms I did not directly generate, and because I had paid without being warned about errors, I couldn’t clear the return nor start over. If errors occur, I should be able to get a refund or halt payments until they are fixed. I called TurboTax about fixing the issue and waited in the queue, then I was sent to voicemail. Simply unacceptable. I will not be filing with TurboTax again. The only redeeming quality is that the return I got with TT was higher than H&R.
Date published: 2021-02-28
Rated 5 out of 5 by from Fast simple and easy! I just had a simple return and i used the free edition. There were no glitches, and if i had a question the answer was easy to find with the virtual assistant.
Date published: 2021-02-28
Rated 5 out of 5 by from Love TurboTax! Great! The website is easy to use, and my husband and I were able to file together for the first time very easily!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is so easy to use If you are careful and follow their instructions, you'll get your income tax done so smoothly.
Date published: 2021-02-28
Rated 5 out of 5 by from easy ....easy and fast, I always choose turbo tax. Accurate always
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome!! Great experience...all around! Helpful and easy to use.
Date published: 2021-02-28
Rated 5 out of 5 by from I was amazed First time filing e file myself and was very nervous about doing so BUT was amazed at how simple Turbo Tax made my experience. Highly recommend to all.
Date published: 2021-02-28
Rated 2 out of 5 by from Frustrating navigation 1) It is frustrating to have to answer the question / answer format for sections like deductions when I already KNOW the standard deduction will be the best alternative. 2) I was LESS than AMAZED when you say "be prepared to be amazed" about ability to import from a financial institution, but my institution is not on the list and I have to type everything manually anyway. 3) At the initial input, I specified certain income sources were no longer applicable, but they I had to manually delete. Why do you bother to ask which income sources should be removed if the user has to delete the income source themselves. 4) Why does the program always default to TurboTax Premier? I don't think my tax situation is that complex, and don't like being "pegged" into a more expensive package than I need.
Date published: 2021-02-28
Rated 4 out of 5 by from Great Software! EASY TO USE SOFTWARE. HIGHLY RECOMMENDED TO DO YOUR TAXES
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1289
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Terrific product! Able to complete on my own with the tutorials provided.
Date published: 2021-02-28
Rated 2 out of 5 by from Errors Held My Wallet Hostage I ran into a random error while filing my tax returns that I could not fix on my own. It involved forms I did not directly generate, and because I had paid without being warned about errors, I couldn’t clear the return nor start over. If errors occur, I should be able to get a refund or halt payments until they are fixed. I called TurboTax about fixing the issue and waited in the queue, then I was sent to voicemail. Simply unacceptable. I will not be filing with TurboTax again. The only redeeming quality is that the return I got with TT was higher than H&R.
Date published: 2021-02-28
Rated 5 out of 5 by from Fast simple and easy! I just had a simple return and i used the free edition. There were no glitches, and if i had a question the answer was easy to find with the virtual assistant.
Date published: 2021-02-28
Rated 5 out of 5 by from Love TurboTax! Great! The website is easy to use, and my husband and I were able to file together for the first time very easily!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is so easy to use If you are careful and follow their instructions, you'll get your income tax done so smoothly.
Date published: 2021-02-28
Rated 5 out of 5 by from easy ....easy and fast, I always choose turbo tax. Accurate always
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome!! Great experience...all around! Helpful and easy to use.
Date published: 2021-02-28
Rated 5 out of 5 by from I was amazed First time filing e file myself and was very nervous about doing so BUT was amazed at how simple Turbo Tax made my experience. Highly recommend to all.
Date published: 2021-02-28
Rated 2 out of 5 by from Frustrating navigation 1) It is frustrating to have to answer the question / answer format for sections like deductions when I already KNOW the standard deduction will be the best alternative. 2) I was LESS than AMAZED when you say "be prepared to be amazed" about ability to import from a financial institution, but my institution is not on the list and I have to type everything manually anyway. 3) At the initial input, I specified certain income sources were no longer applicable, but they I had to manually delete. Why do you bother to ask which income sources should be removed if the user has to delete the income source themselves. 4) Why does the program always default to TurboTax Premier? I don't think my tax situation is that complex, and don't like being "pegged" into a more expensive package than I need.
Date published: 2021-02-28
Rated 4 out of 5 by from Great Software! EASY TO USE SOFTWARE. HIGHLY RECOMMENDED TO DO YOUR TAXES
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1289