TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Disappointed System seems to prevent seemingly easy actions from being accomplished by the employees. What should have been an easy submission for a line by line review was too difficult for anyone I spoke to to figure out how to do. Why am I paying all this money if I essentially did it all by myself? I'll likely plan to file elsewhere next year.
Date published: 2021-03-02
Rated 4 out of 5 by from 2020 taxes It was easy to fill out and easy to follow will use again next year
Date published: 2021-03-02
Rated 5 out of 5 by from awesome app easy to fill your taxes i'm really happy to use turbo tax it's really easy
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax rules It was an excellent experience.. I will definitely be using turbo tax again next year. It was very easy and well prepped.
Date published: 2021-03-02
Rated 3 out of 5 by from TurboTax is usually fabulous - not so this year I've used TurboTax for many years. In the past, TurboTax has been a quick and easy way to file my taxes. This year there seemed to be glitches with the tool and took me much longer than needed. I'd sign out and sign in only to find my state tax refund doubled, the amount of my Fed taxes increased each time I logged in, and my state refund decreased. This year was a very frustrating experience.
Date published: 2021-03-02
Rated 5 out of 5 by from Super easy Very easy to follow and complete my taxes and my husbands
Date published: 2021-03-02
Rated 5 out of 5 by from Wow! Could not have been easier. The sequence and steps in the process were easy to follow and very well explained. Lots of good information was available if I was unsure. I don't know why I waited this long to do my own taxes
Date published: 2021-03-02
Rated 3 out of 5 by from Pray you don't have to call or chat for help I had an issue with a duplicate school tax code. I followed the directions to delete where it was originating. I tried to use chat and after waiting 32 minutes and chatting 15 we were disconnected. I tried again the next night and after a 40+ minute hold for a call, I was hung up on after they placed me on hold for 15 minutes to research my question. All said and done by the time I finally erased and restarted from scratch my return, I had over 4 hours invested on this platform........not impressed
Date published: 2021-03-02
Rated 5 out of 5 by from RICHARD IS AMAZING I could not figure out my K-1 form and with a chat Richard was able to help me out and gave me exceptional customer service. GIVE HIM A RAISE
Date published: 2021-03-02
Rated 4 out of 5 by from Rating For the past seven years I have been filing with turbo tax, it has always been, and continues to be convenient
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1266
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Disappointed System seems to prevent seemingly easy actions from being accomplished by the employees. What should have been an easy submission for a line by line review was too difficult for anyone I spoke to to figure out how to do. Why am I paying all this money if I essentially did it all by myself? I'll likely plan to file elsewhere next year.
Date published: 2021-03-02
Rated 4 out of 5 by from 2020 taxes It was easy to fill out and easy to follow will use again next year
Date published: 2021-03-02
Rated 5 out of 5 by from awesome app easy to fill your taxes i'm really happy to use turbo tax it's really easy
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax rules It was an excellent experience.. I will definitely be using turbo tax again next year. It was very easy and well prepped.
Date published: 2021-03-02
Rated 3 out of 5 by from TurboTax is usually fabulous - not so this year I've used TurboTax for many years. In the past, TurboTax has been a quick and easy way to file my taxes. This year there seemed to be glitches with the tool and took me much longer than needed. I'd sign out and sign in only to find my state tax refund doubled, the amount of my Fed taxes increased each time I logged in, and my state refund decreased. This year was a very frustrating experience.
Date published: 2021-03-02
Rated 5 out of 5 by from Super easy Very easy to follow and complete my taxes and my husbands
Date published: 2021-03-02
Rated 5 out of 5 by from Wow! Could not have been easier. The sequence and steps in the process were easy to follow and very well explained. Lots of good information was available if I was unsure. I don't know why I waited this long to do my own taxes
Date published: 2021-03-02
Rated 3 out of 5 by from Pray you don't have to call or chat for help I had an issue with a duplicate school tax code. I followed the directions to delete where it was originating. I tried to use chat and after waiting 32 minutes and chatting 15 we were disconnected. I tried again the next night and after a 40+ minute hold for a call, I was hung up on after they placed me on hold for 15 minutes to research my question. All said and done by the time I finally erased and restarted from scratch my return, I had over 4 hours invested on this platform........not impressed
Date published: 2021-03-02
Rated 5 out of 5 by from RICHARD IS AMAZING I could not figure out my K-1 form and with a chat Richard was able to help me out and gave me exceptional customer service. GIVE HIM A RAISE
Date published: 2021-03-02
Rated 4 out of 5 by from Rating For the past seven years I have been filing with turbo tax, it has always been, and continues to be convenient
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1266