TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Great! Always good, but this year could have been much harder. The online techs handled my 2 issues perfectly.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbotax is outstanding Completing my federal and state taxes was easy to process. All of encountered issues were quickly resolved.
Date published: 2021-02-23
Rated 5 out of 5 by from Love it they are ok in my book It was easy for me to do recommend to everyone they will be able to do it by there selves
Date published: 2021-02-23
Rated 2 out of 5 by from Military discount not applied After finishing my returns I was prompted to pay >$200 . When I called support to figure out why my military discount was not properly applied I was instructed to delete everything I had filled out, log out, follow a link to a new page, sign back in, and then redo my entire filing. I think this will be my last year using turbotax. Beyond that, the user interface on turbo tax is very intuitive and user friendly. Live help was incredibly friendly and helpful. The only other question I had while filing my returns was quickly answered by live support and the FAQ's.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Program Well designed process. Very good explanations and I saved a lot of money by doing it myself. with the assistance of this program
Date published: 2021-02-23
Rated 5 out of 5 by from I liked it I was alright with it I think.im not good with computers or smartphones...
Date published: 2021-02-23
Rated 5 out of 5 by from Easy peezy. Simple as that! Great easy and simple to use as its a step by step outline.
Date published: 2021-02-23
Rated 5 out of 5 by from Always easy and does a great job. Been using them for the last 6 yrs and always fast, easy, and cheap.
Date published: 2021-02-23
Rated 2 out of 5 by from The software has glitches year after year I have used turbo tax for several years in a row and every year there are glitches in the software. This year after filing my CA state return, I was notified it had been rejected due to errors in turbo tax software which failed to account for every possible deduction (so much for the max deduction guarantee). When I made time to "fix the errors", none of the turbo tax software errors related to deductions were addressed. Instead, I had to re-enter parts of my mortgage information all over again. Speaking to a customer service agent may have been helpful, but that is not an option unless you pay turbo tax more money, even when the error is the fault of Turbo Tax. I think it's time to go back to a brick and mortar business next year.
Date published: 2021-02-23
Rated 4 out of 5 by from IT WAS MORE COMPLICATED TO ME THIS YEAR I GOT THROUGH IT BUT I HAD TO GO BACK AND REVIEW A COUPLE TIMES
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1090
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great! Always good, but this year could have been much harder. The online techs handled my 2 issues perfectly.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbotax is outstanding Completing my federal and state taxes was easy to process. All of encountered issues were quickly resolved.
Date published: 2021-02-23
Rated 5 out of 5 by from Love it they are ok in my book It was easy for me to do recommend to everyone they will be able to do it by there selves
Date published: 2021-02-23
Rated 2 out of 5 by from Military discount not applied After finishing my returns I was prompted to pay >$200 . When I called support to figure out why my military discount was not properly applied I was instructed to delete everything I had filled out, log out, follow a link to a new page, sign back in, and then redo my entire filing. I think this will be my last year using turbotax. Beyond that, the user interface on turbo tax is very intuitive and user friendly. Live help was incredibly friendly and helpful. The only other question I had while filing my returns was quickly answered by live support and the FAQ's.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Program Well designed process. Very good explanations and I saved a lot of money by doing it myself. with the assistance of this program
Date published: 2021-02-23
Rated 5 out of 5 by from I liked it I was alright with it I think.im not good with computers or smartphones...
Date published: 2021-02-23
Rated 5 out of 5 by from Easy peezy. Simple as that! Great easy and simple to use as its a step by step outline.
Date published: 2021-02-23
Rated 5 out of 5 by from Always easy and does a great job. Been using them for the last 6 yrs and always fast, easy, and cheap.
Date published: 2021-02-23
Rated 2 out of 5 by from The software has glitches year after year I have used turbo tax for several years in a row and every year there are glitches in the software. This year after filing my CA state return, I was notified it had been rejected due to errors in turbo tax software which failed to account for every possible deduction (so much for the max deduction guarantee). When I made time to "fix the errors", none of the turbo tax software errors related to deductions were addressed. Instead, I had to re-enter parts of my mortgage information all over again. Speaking to a customer service agent may have been helpful, but that is not an option unless you pay turbo tax more money, even when the error is the fault of Turbo Tax. I think it's time to go back to a brick and mortar business next year.
Date published: 2021-02-23
Rated 4 out of 5 by from IT WAS MORE COMPLICATED TO ME THIS YEAR I GOT THROUGH IT BUT I HAD TO GO BACK AND REVIEW A COUPLE TIMES
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1090