TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from HSA Contributions Should Not Cost Extra I've used turbotax for years, and obviously it's a very convenient option. The one thing that has irked me the past few years is that the existence of an HSA requires a $40 upgrade. For most people in my situation if we have health insurance at all, it is in the form of an HSA, which is entirely untaxed and does not affect your return. Once you've made the mistake of admitting you have an HSA, you are also not allowed to proceed without upgrading, unless you restart the entire process. I don't see the need to pay $40 for such an irrelevant detail, especially when the free version covers multiple W2s and unemployment benefits. My suggestion would be to be more upfront about this requirement, and reduce or eliminate the upgrade cost requirement for HSAs only.
Date published: 2021-02-27
Rated 5 out of 5 by from SO EASY TO USE I DID NOT USE ANY OF THE EXPERTS BUT MY QUESITONS WERE ANSWERED. I LOVE HAVING MY PAST TAXES AVAILABLE FOR COMPARISON.
Date published: 2021-02-27
Rated 5 out of 5 by from great and easy it's fast, great and easy service.. I would highly recommend using turbotax .
Date published: 2021-02-27
Rated 5 out of 5 by from WONDERFUL Absolutely easy! I use it for my children's taxes and it has been so simple!
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is awsome well i have been using it for 8 years that should speak for it self ty
Date published: 2021-02-27
Rated 5 out of 5 by from Awesomeness! Jefferey was amazing - really helped me figure out what I needed to do and helped me correct some things I could've missed had I tried to do it all by myself. Thank you, Jefferey!
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome! Turbo Tax is easy and quick to use. It's helpful you can snap a photo of your form, it saves a lot of time.
Date published: 2021-02-27
Rated 3 out of 5 by from Didnt help my return kept being rejected and turbo tax just kept saying why and explaining why but didn't walk my through how to fix it
Date published: 2021-02-27
Rated 5 out of 5 by from awesome so easy to do taxes on my own in my own time. recomend
Date published: 2021-02-27
Rated 3 out of 5 by from John and Helen I'm a first time user. It was a little difficult to find what I enter and where but what I really had trouble with was where to put an Ohio state tax refund. As I just moved to Florida that has no state income tax. So it seemed to keep asking me to do a state tax and I had no Ohio income tax to claim. The final sign out was confusing to me. Most electronic forms I've done in the past have asked for a signature not just numbers. Anyway I figured it out and I'm sure next year it will be much easier.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1079
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from HSA Contributions Should Not Cost Extra I've used turbotax for years, and obviously it's a very convenient option. The one thing that has irked me the past few years is that the existence of an HSA requires a $40 upgrade. For most people in my situation if we have health insurance at all, it is in the form of an HSA, which is entirely untaxed and does not affect your return. Once you've made the mistake of admitting you have an HSA, you are also not allowed to proceed without upgrading, unless you restart the entire process. I don't see the need to pay $40 for such an irrelevant detail, especially when the free version covers multiple W2s and unemployment benefits. My suggestion would be to be more upfront about this requirement, and reduce or eliminate the upgrade cost requirement for HSAs only.
Date published: 2021-02-27
Rated 5 out of 5 by from SO EASY TO USE I DID NOT USE ANY OF THE EXPERTS BUT MY QUESITONS WERE ANSWERED. I LOVE HAVING MY PAST TAXES AVAILABLE FOR COMPARISON.
Date published: 2021-02-27
Rated 5 out of 5 by from great and easy it's fast, great and easy service.. I would highly recommend using turbotax .
Date published: 2021-02-27
Rated 5 out of 5 by from WONDERFUL Absolutely easy! I use it for my children's taxes and it has been so simple!
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is awsome well i have been using it for 8 years that should speak for it self ty
Date published: 2021-02-27
Rated 5 out of 5 by from Awesomeness! Jefferey was amazing - really helped me figure out what I needed to do and helped me correct some things I could've missed had I tried to do it all by myself. Thank you, Jefferey!
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome! Turbo Tax is easy and quick to use. It's helpful you can snap a photo of your form, it saves a lot of time.
Date published: 2021-02-27
Rated 3 out of 5 by from Didnt help my return kept being rejected and turbo tax just kept saying why and explaining why but didn't walk my through how to fix it
Date published: 2021-02-27
Rated 5 out of 5 by from awesome so easy to do taxes on my own in my own time. recomend
Date published: 2021-02-27
Rated 3 out of 5 by from John and Helen I'm a first time user. It was a little difficult to find what I enter and where but what I really had trouble with was where to put an Ohio state tax refund. As I just moved to Florida that has no state income tax. So it seemed to keep asking me to do a state tax and I had no Ohio income tax to claim. The final sign out was confusing to me. Most electronic forms I've done in the past have asked for a signature not just numbers. Anyway I figured it out and I'm sure next year it will be much easier.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1079