TURBOTAX CUSTOMER REVIEWS

TurboTax Online Reviews

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(4.6/5 | 167625 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from E-filing screens suck I was initially unable to get past the authentication screen. Checking the community forum suggested changing the screen size, which worked. I had no problems entering my tax information, but when I was ready to e-file my return, it was impossible to get past the payment screen. Again, checking the forum, I learned the name & address info was saved, even though it wasn't visible. I was able to e-file my federal, but nothing worked to e-file the state until today, 2-14-22. Everything worked as it should. Thanks to the community forum for helping to file my federal return. Phone help is not available on the weekends. Intuit should check that the screens work before releasing their product. Not sure I'll be using Turbo Tax next year. So frustrating!
Date published: 2022-02-14
Rated 4 out of 5 by from great I love turbotax 5th year in a row I have used it, my only complaint is that I wish when I filled with my returns my entire process was free instead upgrading to the paid one.
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo Tax Other than issues with the state efiling the software is easy to use!
Date published: 2022-02-14
Rated 5 out of 5 by from Turbo Tax is a great service!! I used the Full Service Deluxe. Danielle filed my taxes, she was awesome. I give her a 10!!
Date published: 2022-02-14
Rated 5 out of 5 by from Easy to Use I have used Turbo Tax for years and its easy to understand and follow along. Will continue to use in the future.
Date published: 2022-02-14
Rated 5 out of 5 by from Turbotax is awsome Thank you for always making it easy to file my taxes and have the peace of mind knowing I'm getting my best possible refund
Date published: 2022-02-14
Rated 5 out of 5 by from turbo tax is GOD sent i love you guys LORI you were amazing i would have lost all that money if you did not catch my mistakes. thanks for also teaching me how to file my income tax
Date published: 2022-02-14
Rated 1 out of 5 by from Turbo Tax is expensive Crazy that you have to pay for premier because of selling stocks.
Date published: 2022-02-14
Rated 4 out of 5 by from Good, but the KY electronic filing did not work easy to use; concise questions lead to easily understood points
Date published: 2022-02-14
Rated 2 out of 5 by from Frustrated with it NC document are delayed and when I efiled the Federal It kept rejecting it saying my agi was wrong even though I entered what was on last years return as our AGI. tried to efile 4 times gave up and mailing it in. So much for expediting the filing process. Very disappointed!!!
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 18003
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from E-filing screens suck I was initially unable to get past the authentication screen. Checking the community forum suggested changing the screen size, which worked. I had no problems entering my tax information, but when I was ready to e-file my return, it was impossible to get past the payment screen. Again, checking the forum, I learned the name & address info was saved, even though it wasn't visible. I was able to e-file my federal, but nothing worked to e-file the state until today, 2-14-22. Everything worked as it should. Thanks to the community forum for helping to file my federal return. Phone help is not available on the weekends. Intuit should check that the screens work before releasing their product. Not sure I'll be using Turbo Tax next year. So frustrating!
Date published: 2022-02-14
Rated 4 out of 5 by from great I love turbotax 5th year in a row I have used it, my only complaint is that I wish when I filled with my returns my entire process was free instead upgrading to the paid one.
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo Tax Other than issues with the state efiling the software is easy to use!
Date published: 2022-02-14
Rated 5 out of 5 by from Turbo Tax is a great service!! I used the Full Service Deluxe. Danielle filed my taxes, she was awesome. I give her a 10!!
Date published: 2022-02-14
Rated 5 out of 5 by from Easy to Use I have used Turbo Tax for years and its easy to understand and follow along. Will continue to use in the future.
Date published: 2022-02-14
Rated 5 out of 5 by from Turbotax is awsome Thank you for always making it easy to file my taxes and have the peace of mind knowing I'm getting my best possible refund
Date published: 2022-02-14
Rated 5 out of 5 by from turbo tax is GOD sent i love you guys LORI you were amazing i would have lost all that money if you did not catch my mistakes. thanks for also teaching me how to file my income tax
Date published: 2022-02-14
Rated 1 out of 5 by from Turbo Tax is expensive Crazy that you have to pay for premier because of selling stocks.
Date published: 2022-02-14
Rated 4 out of 5 by from Good, but the KY electronic filing did not work easy to use; concise questions lead to easily understood points
Date published: 2022-02-14
Rated 2 out of 5 by from Frustrated with it NC document are delayed and when I efiled the Federal It kept rejecting it saying my agi was wrong even though I entered what was on last years return as our AGI. tried to efile 4 times gave up and mailing it in. So much for expediting the filing process. Very disappointed!!!
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 18003