TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Disapointed I've used TurboTax for years and I've always been impressed and satisfied. Not this year...! 2 major issues. #1 and the biggest was the handling of deductible home mortgage interest. I actually and to answer the interview questions dishonestly to arrive at the correct amount that could be deducted. NO BUENO...! I went INSANE for over 2 weeks trying to make sense of the IRS publication and applying it to the TurboTax interview. In the end, I feel completely comfortable with my final allowable interest deduction but it was no thanks to the IRS publication or the TurboTax interview. The second issue was during step 2 of the final review. It showed my Bank Account # and Routing # as being the same. I went to correct it. The information was correct on the entry page but when I returned to the final review, still incorrect. So, I spun around in circles with that issue for a time as well. I finally moved on HOPING the information would actually be correct. When I reviewed my actual 1040 form, I saw that the information was in fact correct. My experience all of these years using TurboTax has always been very positive and stress free. NOT THIS YEAR! I sure hope to have a better experience next year. I'll move on to someone else if I don't...!
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is great Amy helped me today with my tax questions. She was very attentive and helped answer my questions efficiently.
Date published: 2023-03-29
Rated 1 out of 5 by from Sure whatever Thanks but it’s still a rip off and when I tried talking to someone in the chat they were not responding at all
Date published: 2023-03-29
Rated 5 out of 5 by from Very good Have been using TurboTax for several years and find it easy to use, no mistakes, and very accuratea
Date published: 2023-03-29
Rated 3 out of 5 by from Not really satisfied I checked the box to file free. When I got to the end I had a charge of $59.00. I checked the box to just pay that fee from my return, and I got charged another $39.00
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax, Great Support! Had one issue with 1099-R, spoke with a representative who walked me through the process. Very easy. She was quick, pleasant and thorough. Call took me less than 5 minutes and I was able to complete my filing.
Date published: 2023-03-29
Rated 3 out of 5 by from Confusing from One Year to the Next I purchased Turbo for 2021 taxes and did my taxes. This year 2022 - I purchased Turbo and did my taxes. To find my AGI, I tried opening my 2021 taxes (I had saved it on my computer). Once I opened 2021 taxes the AGI was BLANK but there was a Two Year Comparison sheet that showed the AGI - So I used that..... BUT Before I could open 2021 Turbo wanted me to Transfer 2021 to 2022 to do my 2022 taxes... BUT I had already done that on the 'new' Turbo that I had purchased for 2022. PLEASE MAKE SOME KIND OF INFORMATION ABOUT OWNING PREVIOUS TURBO AND HOW TO MOVE FORWARD IN THE NEW YEAR!!!!
Date published: 2023-03-29
Rated 4 out of 5 by from good a couple glitches but relatively painless easier to navigate
Date published: 2023-03-29
Rated 5 out of 5 by from First time user The system is very thorough and easy to use. You guys were a lot of help, live and on line.
Date published: 2023-03-29
Rated 5 out of 5 by from EASY FILING EASIER TO FILE FOR TAXES ON OUR OWN AND DOESN'T NEED ANY EXPERTS.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 169
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Disapointed I've used TurboTax for years and I've always been impressed and satisfied. Not this year...! 2 major issues. #1 and the biggest was the handling of deductible home mortgage interest. I actually and to answer the interview questions dishonestly to arrive at the correct amount that could be deducted. NO BUENO...! I went INSANE for over 2 weeks trying to make sense of the IRS publication and applying it to the TurboTax interview. In the end, I feel completely comfortable with my final allowable interest deduction but it was no thanks to the IRS publication or the TurboTax interview. The second issue was during step 2 of the final review. It showed my Bank Account # and Routing # as being the same. I went to correct it. The information was correct on the entry page but when I returned to the final review, still incorrect. So, I spun around in circles with that issue for a time as well. I finally moved on HOPING the information would actually be correct. When I reviewed my actual 1040 form, I saw that the information was in fact correct. My experience all of these years using TurboTax has always been very positive and stress free. NOT THIS YEAR! I sure hope to have a better experience next year. I'll move on to someone else if I don't...!
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is great Amy helped me today with my tax questions. She was very attentive and helped answer my questions efficiently.
Date published: 2023-03-29
Rated 1 out of 5 by from Sure whatever Thanks but it’s still a rip off and when I tried talking to someone in the chat they were not responding at all
Date published: 2023-03-29
Rated 5 out of 5 by from Very good Have been using TurboTax for several years and find it easy to use, no mistakes, and very accuratea
Date published: 2023-03-29
Rated 3 out of 5 by from Not really satisfied I checked the box to file free. When I got to the end I had a charge of $59.00. I checked the box to just pay that fee from my return, and I got charged another $39.00
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax, Great Support! Had one issue with 1099-R, spoke with a representative who walked me through the process. Very easy. She was quick, pleasant and thorough. Call took me less than 5 minutes and I was able to complete my filing.
Date published: 2023-03-29
Rated 3 out of 5 by from Confusing from One Year to the Next I purchased Turbo for 2021 taxes and did my taxes. This year 2022 - I purchased Turbo and did my taxes. To find my AGI, I tried opening my 2021 taxes (I had saved it on my computer). Once I opened 2021 taxes the AGI was BLANK but there was a Two Year Comparison sheet that showed the AGI - So I used that..... BUT Before I could open 2021 Turbo wanted me to Transfer 2021 to 2022 to do my 2022 taxes... BUT I had already done that on the 'new' Turbo that I had purchased for 2022. PLEASE MAKE SOME KIND OF INFORMATION ABOUT OWNING PREVIOUS TURBO AND HOW TO MOVE FORWARD IN THE NEW YEAR!!!!
Date published: 2023-03-29
Rated 4 out of 5 by from good a couple glitches but relatively painless easier to navigate
Date published: 2023-03-29
Rated 5 out of 5 by from First time user The system is very thorough and easy to use. You guys were a lot of help, live and on line.
Date published: 2023-03-29
Rated 5 out of 5 by from EASY FILING EASIER TO FILE FOR TAXES ON OUR OWN AND DOESN'T NEED ANY EXPERTS.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 169