TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
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America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Still Have A Hidden Fees Problem. Hidden Fees are still a big problem. I was to receive a $10.00 Costco credit however, the app bill me the $10.00 instead. Also, I was charged a State Filing fee after being promised to receive one free State filing. So later I learned that you get the software to fill out the state tax or free but then there is an additional $25 state filing fee. ????? I don't ever recall paying a state filing fee, is this new? So now I am being billed $25.00 State filing fee + $15.00 additional Tax (no explanation as to where the tax is going to) so I was expecting to not have to pay anything additional now am required to pay $40.00. after over an hour of on the phone with a very patient customer service representative (Cristian) I left having to pay $15.00. to file the "Free TurboTax State Tax Return. I was eventually given the $10 credit to get to the $15.00. I have requested the full $25 refund and was given a loop warm promise that it would happen. However, I will wait and see what happens. This is the 3rd year that something like this has happened. PLEASE FIX THE HIDDEN FEES!!!
Date published: 2023-03-10
Rated 4 out of 5 by from Been Using it for years When it comes to printing the reports, it would be better if the Fed & State reports were separate. Also, There should be an option to print JUST the report that would be sent in, without all of the worksheets.69 pages is a LOT of paper! and I can't read the print, since its so small in the printer box pop up.
Date published: 2023-03-10
Rated 5 out of 5 by from Easy Easy to answer all the questions. I just followed the instructions.
Date published: 2023-03-10
Rated 4 out of 5 by from Turbotax is useful. I had trouble but it was quickly solved. Thank you for patient staff members.
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax is expected I had total confidence with my agent. I answered a few questions and he did the rest.
Date published: 2023-03-10
Rated 5 out of 5 by from Very easy Used turbo tax for years. Even though I owe I love them!
Date published: 2023-03-10
Rated 5 out of 5 by from Regular Client I've used Turbotax for years now based on the user friendly layout and great customer service.
Date published: 2023-03-10
Rated 1 out of 5 by from too expensive same price as HR block in person service. misleading cost, total refund cost over 250$.
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax is great, quick, and easy! TurboTax is easy to use but I usually still have some questions. Their explanations are informative. The whole program is very user friendly. I've been using it for years and it hasn't failed me.
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax Program works great I had a good experience with Turbo Tax. The program works as expected.
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 1340
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Still Have A Hidden Fees Problem. Hidden Fees are still a big problem. I was to receive a $10.00 Costco credit however, the app bill me the $10.00 instead. Also, I was charged a State Filing fee after being promised to receive one free State filing. So later I learned that you get the software to fill out the state tax or free but then there is an additional $25 state filing fee. ????? I don't ever recall paying a state filing fee, is this new? So now I am being billed $25.00 State filing fee + $15.00 additional Tax (no explanation as to where the tax is going to) so I was expecting to not have to pay anything additional now am required to pay $40.00. after over an hour of on the phone with a very patient customer service representative (Cristian) I left having to pay $15.00. to file the "Free TurboTax State Tax Return. I was eventually given the $10 credit to get to the $15.00. I have requested the full $25 refund and was given a loop warm promise that it would happen. However, I will wait and see what happens. This is the 3rd year that something like this has happened. PLEASE FIX THE HIDDEN FEES!!!
Date published: 2023-03-10
Rated 4 out of 5 by from Been Using it for years When it comes to printing the reports, it would be better if the Fed & State reports were separate. Also, There should be an option to print JUST the report that would be sent in, without all of the worksheets.69 pages is a LOT of paper! and I can't read the print, since its so small in the printer box pop up.
Date published: 2023-03-10
Rated 5 out of 5 by from Easy Easy to answer all the questions. I just followed the instructions.
Date published: 2023-03-10
Rated 4 out of 5 by from Turbotax is useful. I had trouble but it was quickly solved. Thank you for patient staff members.
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax is expected I had total confidence with my agent. I answered a few questions and he did the rest.
Date published: 2023-03-10
Rated 5 out of 5 by from Very easy Used turbo tax for years. Even though I owe I love them!
Date published: 2023-03-10
Rated 5 out of 5 by from Regular Client I've used Turbotax for years now based on the user friendly layout and great customer service.
Date published: 2023-03-10
Rated 1 out of 5 by from too expensive same price as HR block in person service. misleading cost, total refund cost over 250$.
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax is great, quick, and easy! TurboTax is easy to use but I usually still have some questions. Their explanations are informative. The whole program is very user friendly. I've been using it for years and it hasn't failed me.
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax Program works great I had a good experience with Turbo Tax. The program works as expected.
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 1340