Rated 4 out of 5 by NealBrewer A Little Cumbersome
Over the last 10 years I have been using this software I have never had a reason to respond to one of these reviews but this year was a little different.
1) My first issue was identifying the level of software. Typically you have premier listed on the package. This year you had the functionality on the package and you had to look at another list to see if it was the premier package.
2) The filing process was very cumbersome this year. You asked me for my AIG. I provided it then you asked me for a pin number. I thought in the past it was an either or. If I provided the AIG I did not need the pin number.
3) Lot's of problems saving the files this season. It became very frustrating.
4) All of the questions regarding health care. The software asked me the same question about three different ways regarding the status of my health care.
Bottom Line. This years version of the software wasn't up to the same standard as previous years.
February 9, 2015
Rated 4 out of 5 by rocktheprogram Made it right
I have used Turbo Tax Deluxe for years and did not pay any attention to the changes for this year. Intuit sent the email advising that certain forms were no longer in the Deluxe version and one had to upgrade to the Premier version to obtain them. A $25.00 refund was made available but in the end Intuit simply had me upgrade from Deluxe to Premier when I needed the forms. This was done at no charge to me.
The bad was no mention was made when I purchased Deluxe that the included forms had changed. The good is Intuit made everything right at no charge and indicated the Deluxe would include all the forms it once did.
I have found that over the years I have to spend time in the beginning learning the differences between this years program and previous programs. The learning curve is not that great but could be difficult for some. I don't think there is any easy way to make the program simple.
Overall this program satisfies my needs.
February 18, 2015
Rated 4 out of 5 by JohnnyBadger No prompt for WI 529 college contribution
I've been a loyal turbotax customer since at least 2008, and this is probably the first year I would rate the program less than 5 stars.
First problem - after paging through the Wisconsin state interview twice, I was unable to find any prompt for entering contributions to 529 college savings plans. The fact that there is no "table of contents" for the state section makes it difficult to do this bacause it forces you to go through every single screen without the ability to skip around. I was able to update the return by switching to forms mode, but it was not intuitive.
Second problem - I was forced to upgrade to Premium for the first time ever due to one issue that was included in Deluxe last year. That's frustrating, because I don't run my own business, have rental property, or have investments outside of retirement accounts.
I appreciate the $25 rebate, but am not excited about having to pay the full cost of premium next year.
January 31, 2015
Rated 5 out of 5 by 24Sweats Taxes Made Simiplier and more Reasonable
I have been using Turbo Tax for 15+ years and have been pleased each and every time. As long as I know my past year activities, the interview process will walk me through all areas that might affect me. The subject associated help screens found right along side were a significant assistance this year.
I know that Turbo Tax got a bad reputation there for awhile this tax season with possible information leaks and it seemed as though it was never broadcast enough that the issue was not Turbo Tax's but another related party and so it should be kept in mind that their reputation is still of very high stature.
In the fifteen years of using Turbo Tax, I have only been audited once and that was entirely my mistake that Turbo Tax would not have caught. However, with all the new tax laws that went into effect this season, I did purchase Audit Defense from Turbo Tax this season and I will know more about that product shall I need to use it.
March 27, 2015
Rated 4 out of 5 by Nannydog Love Turbo Tax prep software and have used it for years. Makes doing taxes much easier than the old know the laws and codes, calculator/pencil method used when I prepared taxes for a national tax prep company. No more reading a fine print manual or tax form. Turbo Tax guides you right through the process with pertinent questions for each taxable situation regardless of your income derivative, possible deductible expenses and charitable contributions. The only thing I find missing is addressing clergy housing allowance ....DESIGNATED IRS CODE SECTION 107(2). A 1099 Box 2a is left blank, Box 2b is checked taxable amount not determined. Unless you physically insert in Turbo Tax 0.00 in Box 2b (which you should not do) the entire amount from Box 1 Gross distribution is automatically assumed as the taxable amount despite having documented housing expenses against it. If clergy housing was addressed, I would give Turbo Tax a 5 star rating
February 11, 2015
Rated 4 out of 5 by 95grummanave Glad It's Done
I closed my business 12/31/2013 but there was no way to
close out the C Schedule and communicate that items that
TurboTax was creating on the C Schedule no longer applied.
You entered a 20% reimbursement by my former employer of
Long Term Medical Premiums on the C Schedule as a business income. I should have been able to either add it to MISC or Other Income. It was not business income from my sole proprietor business which was closed prior to 2014.
It's the lack of flexibility on a very minor $ amount.
Also the confusion you created w/ the removal of function from the Deluxe version caused me to delay doing my taxes &
trying to figure out how I was going to do my return since I had already purchased the Deluxe version in Boston & I was now at home in DE. No local seller of your product would help me, but via your web site your support staff downloaded the Premium version. I have no idea what version I'll need for the 2015 return.
March 23, 2015
Rated 4 out of 5 by aksjfe I've used Turbo Tax for many years now and have been satisfied with the fact that it's easy to use and accurate. I was furious, however, that Intuit DOUBLED the price of the product this year with no advance warning to faithful users. There is no excuse for not being forthcoming with the price doubling or for the actual increase. I understand that investments reporting has gotten a bit more complex, but this is no excuse for doubling the price. I can afford the doubled price, but the was it was done suggests something rotten at Intuit. The worst part of this was that I heartily recommended Turbo Tax to a friend who's under financial pressures - telling her it would cost her about $40 to $45. I was crushed when she told me the saga of having to upgrade and pay double the price. She doesn't have the money and I lead her astray. I will definitely research other tax prep software for 2015 due to the way Intuit handled the price doubling.
April 3, 2015
Rated 5 out of 5 by ColoradoCarl TurboTax Premier - No Worries
I had been using H&R Blocks software for many years, but last year I could not get it to run on my older laptop with Window's Vista - even after 2 hours with their phone support. So I went to an HR Block office and was charged way too much. I won't make that mistake again!
So I switched to Turbo Tax 2014 Premier this year - it installed painlessly. I finished all taxes in 2-3 hours. Use was very straight forward.
I tried entering a W-2 into the IRS form (in Turbo Tax) rather than using the questions. This didn't seem to transfer all information back to the software, so I had to re-enter my SS number and address for the W-2 after finishing all the other data entry. I suggest sticking with the questions, even though there are sometimes too many of them.
I submit my Federal return, wait a few days to get their acceptance code, then e-file for free directly with the Colorado state website. This is not too much trouble and saves $19.95.
February 1, 2015
Rated 4 out of 5 by cowboy87 Gets the job done but with consultation
I've been using TT for over 10 years and regarded it highly for most of those years. The last few I've been "fortunate" enough to qualify for AMT. Unfortunately, I am not 100% confident in the AMT returns as I was in the non-AMT returns. The reason is that TT asks AMT questions with little or even no explanations to help the non-tax professional discern the meanings of the questions. For example, there is a question about adjustments to investment income for AMT purposes. How am I supposed to know without an explanation, just exactly what that means? Is this about dividends? Non-ISO stock sales? ISO stock sales? Real estate? How am I supposed to know if that is supposed to be adjusted? Isn't that why I buy TT?
My insecurity in these calculations led to my spending more money to buy the Intuit Audit Defense. TT plus audit defense is still less than hiring an accountant, but a quality program would leave me with CONFIDENCE, not QUESTIONS.
April 13, 2015
Rated 2 out of 5 by Mark267 $10k too much tax; code not fixed for >12 months
I have two sons in college. I took distributions from two 529 plans to pay for tuition and room and board. When I entered the expenses in TurboTax, by default it set aside (that is, subtracted from Form 1099Q Line 18) $10k for each son to try to qualify for the various education deductions. Then it checked whether I qualified for any of the education deductions, and concluded my income was too high. But, after concluding I wasn't eligible for any education deductions, it didn't add the $20k back to Line 18 on Form 1099Q, so it calculated that I had $20k of "excess" 529 distributions, taxable at my 39.5% marginal tax rate plus a 10% penalty, thereby erroneously increasing my taxes by nearly $10k. I caught this by reviewing the actual tax forms and recognizing that something was wrong. Then I searched on the TurboTax discussion forum and found that this problem has been known for at least one year but never fixed. Exceedingly disappointing.
March 11, 2015
Rated 4 out of 5 by rk1099 Didn't seem as good a product in 2014 (Premier)
On several occasions I found myself at a screen which asked for some input that was not intuitively clear, but there was no hypertext or further explanation of what was wanted. Sorry, I can't think of a specific example.
A second problem where I can be more specific. In calculating foreign dividend earnings, TT asked how much of the $XX of dividends was foreign. But $XX wasn't the figure for dividends on my 1099-DIV. After wasting a lot of time and calling your help line, I found out that $XX included some other non-dividend distributions. But nowhere was this explained, nor did the $XX figure appear on any of the worksheets. Why not have every figure you present to a user with an explanation of the source, e.g. by hovering over it with the mouse.
I don't recall ever having either of these problems in the past. I don't think you put as much care into the product this year. I'd usually rate it excellent, but this year no better than good.
April 14, 2015
Rated 4 out of 5
by GerryUSMA75 Taxes Made Easy
I have an old PC with XP that I use only to file taxes with Turbo Tax that I install from Media; it is old & slow (like me). for some reason this year, it initially wouldn't download anything -- updates, Premier, State, or Financial Institution.
After trying to ensure Norton 365 wasn't blocking these sites, Norton finally forced a PC restart, and TT started to download all needed software and info. As TT is SO dependent on Internet connectivity with TT & other Servers, perhap including a diagnostic test, or a test site might prove useful.
I did call the 1-800 line prior to resolution, and the were VERY helpful in giving me a Serial Number for a State Download, but I ended up not needing it.
I don't mind paying taxes as my portion of living in the US, but I HATE how complicated IRS has made the process -- but TT makes it much more palitable, still not fun, but much easier to complete the task.
LTC, US Army (Ret)
April 15, 2015
Rated 5 out of 5 by MarkinFL Still love TurboTax
I have been using TurboTax every year for more than 15 years and it has handled some incredibly complicated years including one that involved a move out of state with a new job plus contract jobs in between and changes in retirement accounts with withdrawals, etc. etc.
The first year I used TT my wife wanted me to go to HR Block anyway to ensure it was correct. I sat there while the person entered the exact same info into a computer just as I had at home and came up with the exact same numbers to the penny. That was the last and only time I went to a "professional".
My favorite feature of TurboTax is that it checks for consistency and proper field entries. My second favorite feature is the guidance, though I use it less and less each year unless it is a new situation for me, then I love it again.
The Audit Risk meter is a great feel good item(Assuming you are well into the green) though I really have no idea how accurate it is. I still like it.
March 20, 2015
Rated 3 out of 5 by Parkdoc Not as smooth as last year.
This year I was disappointed with several aspects of the process.
For an unkown reason it was unable to open my saved pdf file from last year. When I tried a non pdf verison of the file I had saved, it had no problem. this year I did not see the choice for saving a non pdf file, so I'm already worried about next year.
2) It imported information that needed to be changed and I did not catch this until I reviewed on my own. One related to an estate that closed in 2013 and one related to capital contribution of partners.
3) When I attempted to print out, it gave me a message there were errors on my return, yet the smart review showed no errors.
4) It went into a circle after the state return was completed and would not let me out of the loop to continue. It kept going back to prior screens.
5) Though I have used for several years, it seemed format changed and was more awkward than in prior years.
2014 was not as smooth and problem free as 2013.
April 15, 2015
Rated 3 out of 5 by TaxesAreDone15 Long time user disappointed this time around.
I've used Turbo Tax for 15 plus years. I have always used efile for both federal and state, once they were available.
This is the first time I owed NC state taxes. I was very disappointed when I discovered that, although I paid $25 to electronically file my state tax return and setup for the amounts owed to be drafted from my bank account, because I owed money I had to print out my tax forms and write a check and mail it in. I have 2 issues with this:
1.) You do such a good job elsewhere holding my hand, but here you really dropped the ball. It was unclear to me that the state taxes due would not be automatically drafted from my account, like the federal. I happen to see it on the forms I printed out for personal records and started looking in to it.
2.) Why did you offer electronic filling, and charge for it when money is owed for state taxes, because you cannot truly accomplish the task.
I will be more carefully considering my options next year.
April 14, 2015
Rated 3 out of 5 by SunsetSandwich Still getting it done
I have been using TT for several years. I feel confident that I get the right answer each year but it seems like there are fewer good questions being asked to assist in the process. On a couple of occasions, I get ported to a form to complete and I am not really sure what I am looking at. THIS should be what the program does -- fill in the blank forms for me off the questions asked. I like that I was able to get the program a little cheaper at SAM's club but have always printed/mailed my state return b/c I don't want to pay $20 for each state I might need. I bet if TT lowered the price to $5.99-9.99 per state they would triple their state return participation. Every year after I do the whole program I question if I will use it again next year. Thus far, the complexity of my situation has remained static enough that I will stick with TT for the time being. Hardly a glowing review but this program has been very serviceable for me for quite some time.
March 17, 2015
Rated 4 out of 5 by highschoolhank TT is good overall, as usual, but downgrading the Deluxe edition was definitely a huge mistake. A price adjustment may be in order, but a 50% increase (to get the deleted function in Premier) is uncalled for. As a result of the change I also got a copy of H&R and was using them in parallel.
H&R opens in flash vs. TT. Some of the TT delay is apparently due to the checking for updates, but I would rather have faster opening and less frequent updates. TT is also much slower switching between step-by-step and forms modes.
My last criticism has to do with Form 1116. TT has a very detailed description of how it works internally in order to have the forms in the correct sequence for e-filing with the IRS. As a former programmer, it seems to me that a lot of this could/should be programmed into the product (eg. prompting the user to insure that the 1116's are created in the correct order).
All of that said, I will probably sticking with TT for next year.
March 29, 2015
Rated 3 out of 5 by SharonJ Product Support
Problem 1 - I bought turbo tax premiere from costco. I do not have a CD-drive. The instructions said to call an 800 number to get a download of the software. The person I talked to didn't know what I was talking about. she even talked to her supervisor. they advised me to return the costco then buy it directly from them. that made no sense, so I called a different 800 number and got much better support and the download I paid for. it did bug me that the standard script directs them to say "we will give you the download FREE." nothing free about it - I paid for at at costco.
Problem 2 - the program doesn't suggest that you save along the way. I found this out the hard way when the program kept crashing when I was trying to enter car license fees. I called support again and the only solution was to give me another download. I chose not to do that, instead I skipped that section and then went back to it. That worked. Support should have suggested that.
March 16, 2015
Rated 4 out of 5 by GolfGirl1 Premier Needs Work
TurboTax Premier which we pay a higher price for is not for "normal situations" as statements within the prep info. states; so it should "Fully" cover all aspects of having to file an 8606 which we must file for my husband and I will have to file when I start getting withdrawals from my IRA. Also we sold property under a Land Contract and in 2007 TurboTax calculated wrong (incorrect) for form 6252. You fixed it in 2008 and it has been calculating correct up until this year 2014 where I had to do the work by putting in the gross profit percentage line 19 on the 6252. We pay a higher price for Premier so we do not have to do all the extra work and figuring, but every year there is problems in your program regarding these two forms and where the info is found or what we must input. We don't want to change and use another program so I will try TurboTax one more time in hopes you get these NOT SO NORMAL forms and their input info kept up each year. Thank you.
March 17, 2015
Rated 4 out of 5 by pat3807 Good but not easy
Found TT generally easier to use this year than in prior years. Step-by-step is generally good, and takes you through.
When basic mistakes are made couldn't figure out how to correct. Effort to do so just messed things up further and had to abort and go back to the way it was. Some corrections (not in amounts, but in names or IDs# were either difficult or impossible #had to delete and start over#. Had to live with a major potential issue, time will tell if it is significant or not.
A continuing IRRITATION: can't alphabetize charitable contributions. We make a lot, and it's really annoying to NOT be able to add in missed donations in alpha order., Makes it really tough to check and avoid double entries.
It would be very helpful to have summary wages, salary, pensions #incl. SS income listing with all categories). Tax payment worksheet was very useful.
For reasons I couldn't figure TT did not see previous year's taxes. We've used TT for over ten years.
April 5, 2015
Rated 5 out of 5 by Northman56 Saved My Bacon!
I took my upgrade to Premier this year which was nice because I had a much more complicated tax return this year than ever before. I had sold some inherited land located in a state that I did not live in.
I assumed that this year I would likely have to break down and go see a CPA which I had not done for almost 25 years since I had owned a small business.
However, I started through the "Guide Me" questions. I figured that I would fill out the Federal and BOTH state Tax forms as best I could and then take all of it to the CPA for him to "fix".
Well, I was pleasantly surprised that when I got to the State return part Turbo Tax automatically started telling me that I would have to fill out an Out-Of-State Tax Form for the land sale and then another State tax form for my state of Residence! And, then proceeded to "walk" me through the entire process! It was AWESOME! My Federal Return has already been accepted. I will definitely be using TurboTax next year!
March 11, 2015
Rated 4 out of 5 by KTinUT Still areas of confusion
Still encountered some areas of confusion:
1. When importing data from Quicken, programs asks if you want to add 2013 state taxes paid with return in 2014 to 2013 estimated state taxes paid in 2014, or replace this amount. Why is this a question? This is very confusing. Have to look at the forms to make sure the info is correct.
2. When entering state tax payments made, and interview requests amounts paid by quarter, not clear if it requesting amounts paid IN quarter or FOR quarter. For example, amounts paid in Jan. 2015 are FOR 4th quarter of 2014. Had to check the forms to make sure that FOR is the intent of the interview question.
3. Program did not carry over information on 1098 form from last year. Had to look up and reenter all information about home mortgage. Maybe that's because I imported mortgage interest paid from Quicken, and that overrode data imported from prior year? Turbo-tax should nevertheless retain info about mortgage dates and points.
March 11, 2015
Rated 4 out of 5 by Vimk0 -We thought the deluxe version would be enough. We had to upgrade to premiere edition after purchasing the deluxe DVD.
-Had some problems with the 1099DIV form. We downloaded forms from our financial institution, but I ended up having to call the institution for more information.
I was able to speak to a "real" person from Turbo Tax who talked me off the cliff and helped me through the process with the above glitch. She even offered to go through the process step by step to figure out where the problem was. She was great. Her name was Natasha. Could not have done this without her help!
-We had to pay $24 extra to file our state return. The box said we'd get one free state return. So not sure why we were charged $24.
-We had a fairly simple return. We are both retired (one with a pension, one on SS). We have a mortgage, some investments, charitable contributions.We have never prepared our own taxes. I would probably do this again next year with TurboTax.
March 24, 2015
Rated 4 out of 5 by Whizkidder Long Term User Frustrated with Form Delays
Have used Turbo Tax for years and am happy enough with it to continue using it.
That said, in the past two years, I was prevented from filing my return as soon as I was ready because Turbo Tax didn't have the forms i needed ready. With all the scammers out there who try to file on your SSN to get your refund before you do, this is a real problem.
Turbo Tax maintains that "the forms ... have not been released by the taxing authority...", but this is BS, because you can cross-check this claim with the IRS, who will verify that the forms have been released. Turbo Tax is just slow getting them loaded into their system.
Given that I am now paying turbo tax 4 times as much to use and file with their program as I did a few years ago, I find this frustrating.
Fortunately, my recent retirement, sales of real property, thus getting rid of all my rental properties will grossly simplify my future year returns, so I should be able to go back to nearly free filing online.
February 5, 2015
Rated 3 out of 5 by FrustratedFredd Quality is down this year
I have used TurboTax Deluxe for many years and was happy with it. This year I had to upgrade to Premier to get the same forms. Because of bad responses, TurboTax made this upgrade free of charge, but glitches in the program kept me from being able to upgrade the Deluxe copy without getting help over the phone. I waited 54 minutes on hold before getting a person, and then she was very helpful. When I got far enough to file, more glitches kept me from accessing the internet to get it done. After doing some research on line, I got learned I had to change the default browser to Internet Explorer and change some settings, which had a rippling effect on how my computer behaved. For whatever reason, the program doesn't show my returns as filed although I have confirmation that they were. And as always, printing is an issue: what they want you to print wastes lots of paper and time, or you can take control and print one page at a time from PDF files - very time consuming.
March 16, 2015
Rated 5 out of 5 by DickCaro TurboTax is Easier than a tax accountant
I have been using TurboTax for the past 10 years. It keeps getting better each year. It sure beats trying to understand the complex Federal and State forms and obscure instructions. I have consistently obtained bigger refunds with TurboTax for my family than they ever got from the so-called "Tax Professionals".
Doing taxes is never easy, but TurboTax makes it as easy as possible. The biggest benefit is that there is NEVER a mathematical error.
TurboTax always finds deductions and tax credits that are often ignored by Tax Professionals. When it makes the calculation to see if we are eligible, it is always right.
You can do some "what if" trial returns to see how you might be able distribute deductions between persons to get the biggest refunds, when those options exist.
I confess that I have not tried other Tax programs. They may do the same thing, but I am a confirmed TurboTax junkie and not likely to switch. Besides, it keeps getting better and easier each year.
April 15, 2015
Rated 4 out of 5 by Bucky21 Instructions/Verifications
TurboTax works well, but was surprised that I had to pay a fee to file my state taxes electronically - especially since the state requires electronic filing. Since I purchased TurboTax including the state filing, I did not expect to be charged yet another fee on top of that.
Also surprised that I could not print out a verification that I had filed federal or state. I probably could have at the time had I realized the option was not given, but by the time it was realized it was to late to print that screen.
Discovered something else this year. In changing my will I have now made provision for a trust, and had difficulty determining if TurboTax software includes filing a trust tax return. Via the internet it seems only the Business form will do that, but in a call with TurboTax I was told that I could use Home and Business OR Premier (I usually use Premier). So, I'm still not sure what would be needed in later years to include a filing ia return for an individual trust.
March 29, 2015
Rated 3 out of 5 by BillAlabama Quality Has Gone Down
I have used TurboTax ever since it first came out. I have to say, the quality of the product seems to be going down. The online Help has never been stellar, but it's getting worse. Links go to places that have nothing to do with where you are or what form you're filling out. Instructions are getting more confusing. And little things like the updater saying "Restart TurboTax", but clicking that button just exits.
I also recommend better consistency. One page will have a Yes or No button, and the next will have radio buttons for Yes and No, and you then have to click Next. And I have always found the pages that say "do you have any of these...", with checkboxes, and the last checkbox says "None of the above". But checking "None of the above" then asks for more information about that! I mean "I don't have any of those", but the software apparently takes it to mean "I have something in this category that isn't in the list". Reword "None of the above" so it isn't ambiguous.
February 28, 2015
Rated 5 out of 5 by mlunge Taxes can be fun!
I actually enjoy doing taxes with Turbo Tax. I did my taxes in about 4 hours. The biggest time saver was downloading all my Capital Gains / Losses information directly to Turbo Tax from my Brokerage Account ! Wow, that saved a lot of time and I felt like it was done correctly (when I do it manually, I'm never quite sure if I did it right or not !). On the down side, I was very confused as to which product to purchase this year after getting several apology letters from Turbo Tax. I ended up buying the Premier Software this year even though I have used the Deluxe Software for several years. I'm still not sure I purchased the correct product, but it got the job done, it just may have been overkill. I hope next year they package the same software in the same name as before! Just the confusion nearly caused me to change brands, but since I've used Turbo Tax before and liked it, I decided to stay with them again this year. It's a good product, just a confusing year for them.
March 5, 2015
Rated 4 out of 5 by TP1927 Great except input for foreign tax credit
I had foreign taxes withheld on stock dividends, both in my own brokerage account and in a trust account for which data was reported to me in a Form K-1. Your TurboTax input format for this data (taxes withheld and the gross dividends from which the taxes were withheld) seemed much more complex for 2014 data than for my 2013 return. I feel that I never was able to input all the correct data and that my credit was understated. I tried to input correct data directly into Form 1116, using the override function, and seemed to produce a "correct" result, but chose to abandon that result when TurboTax told me that I could not file my return electronically
if it included overrides. I asked TurboTax for help, but got no response. The additional tax dollars involved here were insignificant for me, but my frustration level was high. Why can't you provide a simple tabular input format for the data required for Form 1116, rather than this year's complex question and answer approach?
March 31, 2015