Rated 2 out of 5 by marsach Frustration
I have used TT for many years. Besides my own, I help two other people. It is more convenient, even though I am capable of doing it by hand.
While it is easy to input the financial information, (especially if you need to use the "step by step", there are many places
that are very frustrating.
1. Instead of being able to stop (for lack of the time) and to
come back to the same page, one has to go through
all the steps from the beginning.
2. When I'm told "there is an error", it does not tell me WHAT or WHERE it is and how to address it. So if
I place a question to the help section, there is either
NO answer at all, or some answers that do not apply to that particular problem.
3. I use a "Purchased" store copy.........so I would think
that it could cost me less to e-file.
March 20, 2015
Rated 3 out of 5 by 4alaska1 challenges with fully loading deluxe
have used TurboTax for 20 years, always great, sometimes with the disk, sometimes by download. For 2014 I bot deluxe, as always. Initial challenge was a bug that would not allow the program to update via the web. entered data without the updates only to discover that this year deluxe did not include investment related forms, would have to pay $30 more for premier. however, the same problem, couldn't access the web to upgrade to premier. after two days of searching online chat, I discovered the suggestion to reboot. That did the trick, it finally was able to access the updates. Clearly this was a common bug because when I went to upgrade to premier, the cost was $0, so kudos to Intuit for reacting quickly to the problem. Other than this item, program worked great, as always.
February 8, 2015
Rated 1 out of 5 by heavenknows Usage for 2014 taxes
Don't know why so many changes were made in Turbo Tax procedures for 2014. 'Have used Turbo Tax since the mid-1990s and found this version difficult to find sections or to go back and forth between sections. I was H&R Block trained and Legal Assistant trained for the filing of taxes and this version...what did you do to it??? The Printing of documents was absolutely frustrating. Would take 2 1/2 minutes before printing would begin. Would not print double sided. Would not print at all. Also at least one incorrect English statements made Past years were much better!! Taxes fairly easy to accomplish, then
I sincerely hope next year's will be easier to use. I know you are all very intelligent people to create such a program and I do appreciate your work...just do better please.
April 8, 2015
Rated 5 out of 5 by Donae Making a Painful Job Less So
As someone without any significant working knowledge of financial or taxation matters, I have found Turbo Tax to be a very helpful and easy-to-use tool in the preparation and filing of my annual taxes. The directions are usually concise and easily understandable, and in circumstances where they may be more detailed, extra information is provided for clarification. The submission of data follows a logical pattern, and also provides summaries that make it easy to go back and find the appropriate category to make adjustments if necessary. There is also a review of the information provided to check for errors for added security in producing an accurate return. It is also helpful that the information provided on the federal return is then carried over to the state return as well.
April 11, 2015
Rated 4 out of 5
by Robertisno1 Retired Individual's Vieew
I have used TurboTax since its inception back in the Money Counts days. Generally the program has always been quite good. Some areas are a bit vague as to what the response should be and where that data should be found and how much detail is needed (1099-B). Now that I am dealing with investments as my main source of income in retirement, much of the helps and explanations are quite vague like Cost basis calculations, etc. Demanding what is the difference in items like investment maintenance fees, broker fee, transfers, commissions, service fee, they all run together. I have a degree in business management and have been dealing with finance for many years. I can just imagine the poor soul without that experience. All in all a great program, but a bit more humanity is in need.
April 3, 2015
Rated 5 out of 5 by Born2Ride TurboTax Premier
I did my federal and state returns by hand for years. Eventually, I created spreadsheets to do the calculations. I transferred the results to the paper forms by hand. About ten years ago, I almost submitted my spreadsheet-calculated return without considering recent changes to the tax code. What a pain it was to reverse-engineer the federal forms to figure out how to update my formulas! That's when I switched to TurboTax Deluxe. Two years ago, I was convinced that Deluxe had computed my state return incorrectly. Much to my surprise, Deluxe had found a deduction - of a few 1,000s - that I didn't know existed. Nice! Of course, I was disappointed when Deluxe lost SCH D, needed for my modest capital gains (or losses!) each year. Big Mistake, Intuit. But thanks for making it right.
March 5, 2015
Rated 5 out of 5 by TDids Very Good Experience!
I have been using TurboTax for many years now, I am overall avery satisfied customer. I have never been audited and the step by steps instructions to "prompt" you are excellent. The "Learn More" button to explain each topic is invaluable. Compared to the cost of having your taxes done, TurboTax is a great value. Although, I still don't get the $19.99 charge to file electronically. You are saving the IRS "tons of money" by filing electronically, so why penalize us? If it's anybody they should be hitting a filing charge to, it's the "manuel" filers, who's returns have to be opened, scanned and processed by alot of people! It would be great if Intuit could write to the IRS to emphasize this point and try to eliminate or reduce that electronic filing charge!
Thanks for listening.
February 22, 2015
Rated 4 out of 5 by Wheeler67Dealer Not my favorite version of Turbotax
Would not change securities from A to D or E or vice versa.. Had to delete individual sales info and re enter into the proper category on the federal info entry forms.
Will not permit the deletion of blank income/with holding forms in the state (MS) tax return part of the program. Keeps asking for info to be filled out on blank forms that were not used in the federal program, but were downloaded to the state program. TurboTax 2013 had this same problem, and it has not been corrected. Makes it impossible to run an audit of your completed tax forms for submission if you have the desire to file electronically. Kept telling me that I had 35 errors, which were 3 pages, four forms to the page with no information on them. Printed for manual filing and deleted the un necessary pages.
March 13, 2015
Rated 4 out of 5 by Toepick1 Easier but still some bugs with states!
I greatly appreciate being able to import as much data as possible from our employers or financial institutions, or a specific guide on the boxes in W2's and such so as to avoid the possibility of errors. However, in the 3 state taxes that we had to file, the guidance was much more generic and confusing. I did not know where to look sometimes, for specific numbers. I was also particularly bothered by the number of times one state kept asking if we were a resident (about 5 different ways). That information should be clearly imported from the federal return, and I should not have been re-questioned about the rental property in our home state on the other state returns. Would appreciate streamlining some of that information or make the program "smarter" to pick up on that detail.
March 30, 2015
Rated 3 out of 5 by TmpW Not as good as in past years
I have been a devoted user since 1994. First, I purchased the Deluxe version and discovered that I could not use the forms that I had available in the past years(schedule B). So, I took back the Deluxe version and purchased the Premier version which of course cost more.
I started using Premier and it seemed to go fine on the Federal, but when I got to the State of Ohio, I got different results than the program in the worksheet for line 46a line 2. It took only the amount for my Medicare premium payments and not the sum of out of pocket expenses plus the Medicare premium payments. I did the calculations long hand to be sure.
Very disappointing! If I had not compared with last year, I would have missed this.
This will probably be my last year with TurboTax, after all those years!
April 8, 2015
Rated 5 out of 5 by April15Phobic Excellent Product
I have used TurboTax for many years. TurboTax has always enabled me to file an accurate return in a reasonable amount of time. Didn't matter whether I was married or not, employed or independent, rich or poor, landlord, tenant, or homeowner...all situations (and all carryovers) were handled well.
In the early years there were a few glitches, but every year TurboTax seems to get better, and now it is hard to find anything to complain about. It is nice to be guided at times and "on your own" when no help is needed, and switching back and forth is easy. Another very nice feature is a right-click to go from a dollar amount to the form from which it came. There are many different types of help available--tech support, tax help, forums, links to IRS material.
Keep up the good work!
March 10, 2015
Rated 2 out of 5 by arnnknight Upgrade was a money grab gone wrong!!!
I have used Turbotax for 8 or 9 years and rarely have had a problem. We do own some stocks so I needed the investment forms Imagine my surprise when I had to pay $20 more for the software this year!! Imagine my greater surprise when the upgrade version could not find the 2014 return on my computer; I tried for days to get the two versions "to talk to each other" , got no support from the online group and finally asked a question on your FaceBook page and was provided the info by "Danielle", a helpful person on your tech support staff. The software was still buggy but I am sure you know this. Not sure a $25 rebate is gonna bring me back next year unless I am assured the bugs will be fixed and, if you move the investment forms back to the deluxe version it is backwards compatible.
March 5, 2015
Rated 4 out of 5 by pj4work Made Simple and Cheaper than my Accountant
I started out on the free service side f turbo tax online. I found it frustrating going from screen to screen. It just took too long and my internet was working perfectly. Not sure why this happened.
I decided when I got halfway through the free form, to upgrade to the Premier per their suggestion. Since I couldn't get it to upgrade on the internet site, I bought the Premier package. I couldn't be happier. I finished both Federal and State returns within an hour. Simple, easy, and well explained pages. I e-filed my returns and I'm done before the deadline for the first time in 3 years. And the amazing part is I did it myself for 1/3 the price of my accountant and far less phone calls.
I was recommended to try this by a friend and I will be happy to recommend it to all my friends.
April 11, 2015
Rated 4 out of 5 by CajunMike99 Extremely easy to use!!
As stated it the Cons area, the basic version didn't have all the forms for 2014. For the last twenty years or so I have always used the Basic version. For 2014 I bought the Deluxe version only to find out when I tried to enter a 1099-B that the Deluxe version wouldn't work and it offered me the chance to upgrade to Premier for an additional $30. Luckily I held off as the next day the email came out the Turbo tax made a mistake by not providing all the forms and provided instructions how to get a free upgrade. I looked at using some other tax preparation software (i.e. HR Block or TaxSalyer) but decided to stay with Turbo tax. Hopefully for tax year 2015 you will provide all the forms necessary in the Basic version. It not, well then Turbo tax isn't the only software on the market.
February 16, 2015
Rated 2 out of 5 by ezra4abrams ok, but a lot of clunky, poorly thought out spots
over all it does the job, but there are a lot of spots that are clunky - like the printing, if you print your return, the on screen instructions are not clear, and they have been not clear for several years
there was an error in importing a dependents data; I had to manually delete the dependent and redo it manually
the overal 38.6% rate is not clear where it comes from
the charitable contributions take way way to many clicks
on many screens, you have to move the mouse to the right of the screen, and then, all the way over to the left to hit continue
I mean, don't they do any User Testing ?
in forms view, maybee I'm wrong, but if you open one form, and then quick zoom, i couldn't figure out how to go back
just lots of petty annoyances that could have been cleaned up pretty easily
April 14, 2015
Rated 4 out of 5 by MontanaFred Another Year Gone
I like the Federal except for some entries in the K-1 (Form 1065) section. If a 0 is shown in partner's supplemental instructions and entered in some areas, Turbo Tax treats it as a non-zero entry, and proceeds accordingly with requests for more info and error messages. The only workaround is to enter no value (nothing) instead of a zero.
The MT state software needs more refinement and help screens that have actual info. One section that deals with MT vehicle registration talks of codes such as 02-DOTRAT, 07-AVTAX, and others that have not been on registration receipts for several years.
The MT state software also forces a lot of extra work on the preparer when filing "separately on the same form." More data needs to flow directly from current and prior federal and state returns.
March 25, 2015
Rated 3 out of 5 by TiredOfTyping Tired of copying from secure pw valut
Step-by-step allowed me to quickly go through my return. Because I used TT last year, it remembered key items such as my investments, IRAs, charities & etc. I have many many of each and this automatic list helps as a reminder to me to go find the donations I made this year.
My biggest frustration is with copying passwords from my on-line password vault/safe. I use Keypass to store my passwords to my financial sites. Some of the passwords are 30 or more characters. TT does NOT allow me to cut-copy-paste from the password vault to TT. I have made repeated errors sizing the two windows to that I can type accurately from Keypass into TT. If I mis-type, I am sent back three screens in TT - a terrible penalty on top of a bid situation. PLEASE allow c/c/p or even auto-type into PW fields.
April 14, 2015
Rated 4 out of 5 by TotheStars Dependable
This may be my 15th or so year of using a TurboTax product. As in all years before, the product provided a thorough treatment of the process and easy guided entry. I use the Premier version to assist with business-related taxes and feel the coverage in these areas are spot on and help is right there if I need it. I never complete and file in one session, so I want the software to have easy access points to where I stop. TurboTax works very well for this approach.
What I did not welcome this year was the product download process. Last year's was nearly the same. A very confusing path to get to the product I wanted and it seems that they really want to drive me to working out of the cloud. That is not for me and likely never will be. This year's process almost made me turn elsewhere.
March 27, 2015
Rated 5 out of 5 by SNAILMOU Great experience!
This is the greatest product - makes me feel like a tax pro! The feature that I found most useful is that one can enter as much info at one time as able and then can save and start again at any time. I started chemo-therapy during tax season and am exhausted ALL the time, so I could have very short sessions with TurboTax and slowly make my way through the whole thing at MY pace rather than someone else's. The only con that I can think of is that during the "check" at the end - TT sent me back to some dividend and interst forms that needed additional information - and they had no help for that particular box - I didn't know what to enter and could not find an answer for that particular box on their FAQs page. But that is the only problem I had.
Thank you TurboTax for a great product!
April 5, 2015
Rated 4 out of 5 by HoosierEd Mostly Good
As an occasional author, I receive small royalties periodically. I declare them as royalties but somehow a larger amount occurred on Schedule E. I had to call and work with a very nice Turbotax person to finally get it deleted. I could not change the entry from the "walk me through it", I had to go into the forms, Schedule E and finally I was able to eliminate the erroneous entry. I realize that the complexity of the tax laws complicates your programmers job. Let's all hope that our Congress can someday agree to make useful ways to simplify our tax returns. It took me about 18 hours to organize and enter all my data this year. Too much time for anyone with a relatively simple amount of retirement and investments. I have been using TurboTax for many years and will continue next year.
February 15, 2015
Rated 4 out of 5 by EagleT It just gets better -- and more expensive.
The product is easy to use and flows well, but you have to know what a reasonable answer is to protect yourself. Example: if you follow the prompts for estimating taxes for 2015, your are asked how much you have already paid in 2015. It doesn't ever ask you what you know will be paid via withholding for the entire year. If you go to the worksheet, you will see that if you don't compute what will be withheld, the numbers for quarterly estimated taxes will be much too large.
Even with the upgrade to Premier from Deluxe because of the awkward product roll-out, you still have to pay for the first state computation. That means an increase of more than $40 for the purchase of the software. The first state was included in Deluxe last year. There is still a fee for e-filing the state return.
April 9, 2015
Rated 4 out of 5 by Deertax Need more complete questions for K-1 section
I had a more difficult time this year in entering data from a K-1 related to the total sale during the year of the units owned in the entity. It was a reorganization of the entity but the conversion of the units to stock was considered a sale for tax purposes. There was no place to specifically indicate this type of transaction. Also there were some required adjustments to tax basis to properly calculate the total gain(loss. Finding how to enter that adjustment was a trick. Also the total gain had to be broken out between ordinary gain and capital gain. Again it was difficult getting this information in, in the right places. I feel the questions in the K-1 section should be specific on what was sold, i.e. partnership units and more specific questions to properly report the gain(loss).
March 28, 2015
Rated 3 out of 5 by 123What Concerns/Disappointment/Not sure of Program Anymor
I have consistantly used TURBO Tax for about 10 years although my friends recommend the competitive program. The last two years have been disappointing because the price continues to climb and the program is not as user friendly. I have a business degree so I like to believe my experience with Turbo Tax coupled with my education should make it easier. The process is more tedious than in the past.
A current complaint, I was not able to pay the reduce fee by using my credited card for the Efile. I tried multiple times for several days. It continued to give me an error that my internet was not working but when I clicked the link to have the EXTRA $39 deducted from my return it when through quickly. It seems like an oppportunity to grab more money. This might be my last year with Turbo Tax.
March 3, 2015
Rated 4 out of 5 by LAUsesTT Another easy year with Turbo Tax
I have been using Turbo Tax for many years and find it very easy to navigate. I like that TT can pull info from the prior year's return and pre-fill in many parts. I do not download 1099 data but enter all the info myself (I like to remain in control) . It is not a difficult task. The most time-consuming part for me is to compute cost basis for non-covered sales and to compute Schedule A itemized deductions. I do a sanity check prior to filing to make sure that info I have entered gets into the correct form. As long as our finances continue to consist of reported income on 1099s and W2s then using Turbo Tax should be fine. I think if we were to get into anything complex with real estate or Schedule C then I might consider using a tax professional. For now, I am delighted to use Turbo Tax.
April 9, 2015
Rated 4 out of 5 by steve74632891 Solid Product
As I'm not a tax pro I can't comment on it's effectiveness, etc. It seems to get the job done at a reasonable price.
User interface/experience could use a little work. Some small things - like saving the file when needed automatically (rather than asking). The walk through is confusing since it gives you the option to selectively complete various subsections - perhaps this should be moved into an "intermediate mode". Something that I've noticed in more than one version - if you go back to a step/section later you might see a different set of prompts and may follow a different path - it's a bit confusing. The largest UX deficit is with the state return - it feels like a different product - clearly not as polished, etc. Give's the impression that perhaps it wasn't given the same attention?
March 29, 2015
Rated 2 out of 5 by spooky60 Asking for the first name at the beginning of the interview places that individuals name first on the returns. No problem with the federal, but causes problems on the state (at least for the state of Missouri). Figures ended up in the wrong column and causing some negative numbers for myself (a stay at home mom). Negative figures would surely result in red flags for possible audit. Turbo Tax, GO BACK TO THE OLD INTERVIEW.
Also, I have purchased the same program year after year, Turbo Tax Deluxe. Did the same this year and what a shock to open, begin to prepare and find out that I have to upgrade to complete taxes. Cost for me more in the end, than it would have to purchase the Turbo Tax Premier Software in the store. My opinion, the current Turbo Tax Premier is what was Turbo Tax Deluxe.
April 13, 2015
Rated 5 out of 5 by Taxidermied Pro and Con
Re my "Con". In a major topic like "Wages and Income", when you have finished a subtopic like Dividends on 1099-DIV if you do not click "Next" the program usually sends you back to the topic of the major topic instead of the top of the section: in this case "Interest and Dividends. This ALWAYS happens when you are reviewing the subtopics, which you do because often if you answered not applicable, or skipped a subsection, it still remains blue highlighted so that you don't know that you already completed it. Really aggravating.
And I got one warning that I had two identical income items for identical amounts, but the program would not tell me what and I could never find them. Final review never mentioned them so hopefully all is okay.
But this is certainly the best version yet. Good job!
April 8, 2015
Rated 5 out of 5 by DeEs2014 Excellent Product!
I've used Turbotax for years and have had a great experience with it each time. But the one sticking point I've had since the beginning is that entering ESPP sales, which consist of fractional shares bought at different times, is complicated and very time consuming. It took me several tries to get the entries right for each batch of shares sold. Maybe it's the nature of the ESPP beast, but it seems to me that there could be an easier way to get these entered. One thing that would help is for Turbotax to show the use of "Various" more conspicuously for entering batches of shares bought at different times. Right now, you have to find "various" by clicking for a drop-down.
But don't let this deter you, Turbotax gets an otherwise onerous job done quickly, consistently, thoroughly, and easily.
April 2, 2015
Rated 5 out of 5 by gmsrjock Turbo Tax generally is an excellent program. I did encounter a problem. I sold a Florida condo(a second home) at a long term capital loss. Proceeds were reported on a 1099-s form. IRS regulations said to report 1099-s proceeds on Form 4797 which is sale of business property, However, Turbo tax said a Florida tax return would be required also. This I didn't understand because there is no individual income tax or capital gains tax in Florida. There is for Corporations and Businesses. I deleted the 4797 form and reentered the information as a sale of investment property. It didn't clear up the Florida tax message, but my final review was able to complete without error.. IRS rules didn't allow me to claim the loss, but I was able to use my property improvement records to drop the gain to zero.
April 15, 2015
Rated 5 out of 5 by Jeff14 Great product - Complicated return or not...
I have, what I would consider, a challenging tax situation – I live in State A, I am a resident of State B, and own rental property in State C (not by choice - house value dropped and I can’t afford 100K loss). I am also in the military, spent time in a combat zone, invested in the Thrift Savings Plan (basically, a DOD 401K) and an ROTH IRA. My step-daughter is a full-time student with a minimal income. I also have deductions for work, the rental property and college. Once I compiled all the supporting paperwork I was able to complete my taxes with TurboTax in less than 90mins. For $79 (plus tax) and fees for State eFile I can’t complain - especially considering a few years ago I spent MANY MANY hundreds of dollars sitting with someone who used similar software to help get my billions back…
February 16, 2015