TurboTax Online Basic Customer Ratings - Page of Product Reviews
TurboTax Online BasicAverage Customer Rating 4.6178 out of 5
TurboTax Basic is online tax software and the easy way to file taxes. It asks simple questions for easy income tax preparation. Try TurboTax for FREE. Choose Easy.
See what people just like you are saying about TurboTax Online Basic 4.6178 (13725 reviews)
Rated 4.6 out of 5 by 13362 reviewers.
Rated 2 out of 5 by Basicfee Had to upgrade Had to Upgrade to Basic and pay $34.99 in order to revert to an itemized deduction with higher refund after accidentally checking the Standard deduction instead of itemized. Have previously utilized the Free version and had no issues. Strongly considering using another online free service for 2014. April 13, 2014
Rated 5 out of 5 by RCD1027 Still pleased I have used Turbo Tax now for several years and it is fast, easy to understand, and secure. I don't have a doubt when I press send that my entries will be incorrect. April 12, 2014
Rated 1 out of 5 by Mailenin A waist of time and money A nightmare! After you enter all info and answers you cannot e-file cause you have missing the box 15 on the W2!! Why they didn't said this from the beginning??? I had to pay and then 2 steps before e-filing i had to print and sent form by mail! Frustration total!! January 28, 2014
Rated 4 out of 5 by JTeacher Worth the time I liked that it stored the previous year's return information so I could compare. The site is clean and easy to read. The text is written in a friendly tone to encourage the user to move through each step. My entire process took only 1 hour to complete. April 12, 2014
Rated 5 out of 5 by FrancieGaL EASY to FOLLOW/FILE/COMPLETE I LOVED the ease of doing my own taxes. As a mild dyslexic I work hard to have figures correct and all processes in order. Thanks for making this so easy to complete. Even though I kept checking my work, all the information was there every time. Thank you so much. . April 1, 2014
Rated 5 out of 5 It was so much easier than doing it thru h & r block. I'm impressed. April 13, 2014
Rated 1 out of 5 by BeckiP Was Disappointed this year .No real income 4 current yr, sold couple things (less than $30) Couldn't add sales w/o having to upgr to bus. Upsetting& unexpected February 9, 2014
Rated 1 out of 5 Auto tax credit Had to pay additional $34.99 to find out my auto does not qualfiy. April 13, 2014
Rated 4 out of 5 by LaurynB1028 Got a Great Return amount! This was way better then going to H&R block and spending $255!! and quicker!! I will use Turbo tax next year. Since this was my first time, I got a little nervous, and confused, but I made it through! April 6, 2014
Rated 5 out of 5 by nan33 So Easy To Use This was my first time ever to do my own taxes. This website made it super easy for me.. I will tell all my friends about Turbo Tax January 25, 2014
Rated 5 out of 5 by Mniotilta3 There to help every time This year I worked a few different jobs, I moved to an entirely new state, and I was on my own for the first time. I was very uncertain when it came to filing this year, but turbotax came through again and made it easy and held my hand the whole way. April 12, 2014
Rated 3 out of 5 by megatron1977 Why are you charging so much for filing State returns?? It was nearly half my return amount just to file them and then, I had to actually mail in one of the returns. I'd like my money back for that! April 8, 2014
Rated 4 out of 5 by Susie27 Surprised with how easy the process was... Overall I am very glad I did my return with Turbo Tax. I felt confident that I did everything I needed to do. Hopefully all goes well with my refund & if so, I will definitely do this again next year. January 22, 2014
Rated 3 out of 5 by sail1 i have american citizenship. american bank account my account numbers went though for federal direct deposit but when I tried to do the same for my state your site said my account was in a foreign country. I use a credit union. is there a problem? yes January 31, 2014
Rated 5 out of 5 by ATAXHOUSTON $19.99 worth the service With all the identity theft, I would rather go online that to a person. This is a affordable and reassuring method. The three years when I tried to do my taxes the old fashioned way, I lost hundreds. February 9, 2014
Rated 5 out of 5 by ds007 Excellent! I'm thankful that I have TurboTax to help with my tax returns. It's so easy and efficient-it's awesome. The small processing fee is a real bargain. TurboTax takes the dread out of doing my tax return. February 8, 2014
Rated 4 out of 5 by cannotfindaname great discount I felt I was paying too much for my taxes since I didn't remember having to pay in the past. After chatting with an agent I was able to get a great discount. Easy to follow instructions and it worked. February 15, 2014
Rated 5 out of 5 by stevenduran89 Love the User Interface I thought the upgraded user interface was simple, intuitive, and incredibly helpful. I loved the colors of the buttons and the check marks that let you know that you had successfully completed a step. February 23, 2014
Rated 5 out of 5 by AlyssaK Highly Recommend Would recommend to anyone as a quick, easy method for filing your returns. I have used TurboTax year over year and am always confident that what I've filed is accurate and I've saved as much as I can. March 1, 2014
Rated 1 out of 5 by Annoymous The websites content could be more accurate when it comes to being explained to the reader, I slightly confused at times and had to reread several times to make sure what I was looking at was correct. March 1, 2014
Rated 3 out of 5 by brenpike Cost me $57 to have this completed. You tell me why I should use this process and not another that may be less costly? Not sure what other options I do have, but I think I'll check them out next year. March 2, 2014
Rated 5 out of 5 by lazytaxpayer Great service Turbo tax made my job easy. They pulled data from the prior years taxes and applied all necessary information for this years taxes-and even allowed for changes to this years information, Quick n easy! March 4, 2014
Rated 5 out of 5 by Happy527 EXCELLENT !! Overall....very excellent experience !! Explained everything, walk me through each line item and offered explanations of each category if I needed them. FAST, SIMPLE. Will definitely use them again !! March 12, 2014
Rated 5 out of 5 by AlwaysTurboTax Have used Turbo Tax for years I have been using Turbo Tax for around 8 years. I love how I can look up past returns when I need the information. It's all there. It can take some time to go through every page, but the ease of use of Turbo Tax is just great! I plan on using Turbo Tax for years to come. February 27, 2014
Rated 5 out of 5 by rayray74 makes life easier have been using this program for several years now. very helpful, quick and easy, even when i was working freelance, everything was laid out simply. i have received a bill from the federal government in the past saying that I owed money. it would be nice if turbo tax had a way to anticipate these unexpected charges. April 13, 2014
Rated 5 out of 5 by Maybel Instills confidence Clear information. Triple checks everything for you. Bulletproof software. Simple e-filing = Confidence. April 13, 2014
Rated 5 out of 5 by TexProud Great service An amazing system that offers personal chat for detailed questions and helpful guides. Upgrades and adds were honest and not too pushy, allowing me to decided what I wanted and what I could do without. January 26, 2014
Rated 5 out of 5 by Ky090413 Excellent experience! I loved how quick and easy it was to file my tax returns! Turbo tax made it really easy especially since it was the first time I've done them on my own. I would recommend using turbo tax to everyone! January 28, 2014
Rated 5 out of 5 by GiantJoe Git-er-done Some things could be a little more self explanatory. Especially in the retirement section about Required Minimum Distribution. It seems a little fuzzy there, but maybe my brain is just getting fuzzy. January 25, 2014
Rated 5 out of 5 by BigDaddy81 SO EASY!! I have been using TurboTax for 5 years now and i love it, I would not choose anyone else to file my taxes with. I have gotten the maximum refund i could get every year. Thank you TurboTax!! You Rock!!! January 18, 2014
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