TurboTax Online Basic Customer Ratings - Page of Product Reviews
TurboTax Online BasicAverage Customer Rating 4.6652 out of 5
TurboTax Basic is online tax software and the easy way to file taxes. It asks simple questions for easy income tax preparation. Try TurboTax for FREE. Choose Easy.
See what people just like you are saying about TurboTax Online Basic 4.6652 (11384 reviews)
Rated 4.7 out of 5 by 11344 reviewers.
Rated 5 out of 5 by Bubbachungs Amazing!!! TurboTax online is such an amazing and easy to use tool. The step by step guided help, and all the deduction checks are super helpful! March 10, 2014
Rated 5 out of 5 by bambam5050 Excellent I loved it great way to do your own taxes. March 10, 2014
Rated 5 out of 5 by Bret23 AWESOME!!! I like how user friendly turbo tax is. All the other software out there has to many steps for a basic return. I also like the live chat. I did not use it but it is nice to know it is there if you do. January 17, 2014
Rated 5 out of 5 by ClaraK Super Easy Process! This was an easy process. March 10, 2014
Rated 1 out of 5 by WhereisTheFree Where was The "Free"? Touted as Free and then to File Had to Pay or Trash My work. February 5, 2014
Rated 5 out of 5 by n1cknametaken They kept their promise! Overall a wonderful experience. I will definitely use TurboTax next year and recommend it. March 10, 2014
Rated 5 out of 5 by jew568 Fast and Easy Turbo Tax is really fast and easy. My only issue is that the Arizona tax section doesn't explain or ask clear questions quite as well as the federal tax section. Watch out. Other than that, good stuff. February 3, 2014
Rated 5 out of 5 by happymotherof2 This is my first time using Turbo Tax . There were real people standing by to help at the click of the mouse, but I didn't even need the help because it's so easy to do! I saved money, and being a single Mom makes that very important! February 13, 2014
Rated 3 out of 5 by Nolege Good Product, Fees hidden I was not happy that I was charge an extra 40$ without confirming the total that was processed. I had no choice and was charged more than I agreed to when I signed up for the 20$ federal and 30$ state. January 14, 2014
Rated 2 out of 5 by wjmn Still easy but disappointed in frivolous charges Really disappointed in the added frivolous fee that hasn't been there in past years. I wouldn't have minded if it was 9.99 but 29.99 is ridiculous for something that really doesn't cost you anything. January 17, 2014
Rated 3 out of 5 not quite free easy to use but not really free. 20$ for basic service and 30$ for direct deposit almost makes you want to go sit in h&r block for an hour just to get the check right away. it would cost the same amount. February 6, 2014
Rated 3 out of 5 by Rae0715 It ticked me off that I was being charged to have my state and federal taken out of my refund. I tried to go back and just debit the cost and it wouldn't let me. I'll be sure to be more careful next year. February 24, 2014
Rated 1 out of 5 offered no help normally i have no issues with using the turbo tax system but this time if offered absolutely NO help whatsoever...will go elsewhere for next year for sure January 7, 2014
Rated 2 out of 5 by masonb800 its okay, it works I like the help it offers but the fees are crazy! if you are getting back under 2000 it shouldnt takes a ton of fees. my refund was looking good until i get fees and its like a hundred dollars or more less February 8, 2014
Rated 2 out of 5 by PjM2211 So So Why are you charging for the So called Free Turbo Tax and now to E File Its crazy and will find another program next year. Its bad enough the Govt takes extra money now for filing. So too happy. January 20, 2014
Rated 2 out of 5 by kiki7 For the most part it was a pretty quick and easy website , but I did not like that it was listed as a free website to file taxes when it still took almost $90 from what I was already getting for my returns . February 5, 2014
Rated 5 out of 5 by maganty god experience once again I have used turbo tax from the begining when i started filing my returns 3 yrs ago and have been doing the same all the while and sure would recommend to others. March 9, 2014
Rated 5 out of 5 by nanabear234 Truly Professional Found the agent to be very courteous, professional and very knowledgeable in the needs that I had. I always recommend Turbo Tax, I have used your company for several years. March 9, 2014
Rated 5 out of 5 by aviator23 awesome turbo tax makes it fast and easy to file taxes. I love the fact that its so user friendly and if you have a question the answers are right there at your finger tips. keep up the awesome job February 16, 2014
Rated 1 out of 5 by ABBYSUBEE Very expensive NOT FREE I thought it was going to be free federal and $14.99 state but it wasn't. They ended up charging me $36.99 for state..I am still trying to figure out why. Then on top of that there is a $29.99 refund handling fee. February 11, 2014
Rated 5 out of 5 by FijiDreamin So easy! Love TurboTax! So easy to follow simple instructions and answer easy questions to complete your return quickly and efficiently with worksheets and online help if you need it! Easy peasy! February 27, 2014
Rated 5 out of 5 by Datastaple Simplistic! Very easy to understand the process! For someone who has never used this program before, the very simplistic format and walkthroughs were exactly what I needed to understand how the system works! March 8, 2014
Rated 5 out of 5 by JAKN TAXES MADE EASY USING TURBO FOR 3 YEARS ALREADY, NEVER ANY PROBLEMS. THE IDEA THAT I CAN DO MY TAXES WITHOUT AN EXPENSE OF $200.00 IS STILL AMAZING TO ME, I RECOMMEND TURBO TO EVERYONE WHO WILL LISTEN January 17, 2014
Rated 3 out of 5 by pvdonnat Quick Although you were less expensive than etax, your costs are a bit high for simple refunds and the bank processing fee for deductions to state tax was totally unexpected. Glad it's done. February 15, 2014
Rated 1 out of 5 by kp1819 Horrible This place is horrible, it said at the very start of me filing that it would cost me 14.99 and by the end it was about 40.00 dollars more then that. I dont want to be asked about stupid ads in the middle of me filing. February 10, 2014
Rated 3 out of 5 by NMresident0309 Great for Federal Not State Simple Federal was great. NM State I had re-answer the same questions over and over again (almost daily) from the beginning. Next time I will just use the efile from NM State website. February 11, 2014
Rated 5 out of 5 by christine97381 easy I loved it. It was easy to use and very hard to make an error! The program went over everything a few times so you could really see what you were doing so there would be no mistakes. February 3, 2014
Rated 5 out of 5 by MzB102 Quick and Easy I have used Turbo Tax for years and the convenience is unbeatable. They always maximize my refund. The explanations and additional information links are worded simply enough for a layperson to understand. March 8, 2014
Rated 1 out of 5 by Stonecoldstrike Expensive I like that it guides you step by step through the filing process but I have no deductions, not a homeowner, not a business owner & to file State & Federal it costs me almost $90. January 19, 2014
Rated 1 out of 5 by Pbasaldua AWFUL I've used Turbo tax for the last 5 years, I was just singing their praises a few days ago, but for as much as it cost to have them filed this year, I could've taken them into a professional. DO NOT RECOMMEND THIS SERVICE. January 20, 2014
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