TurboTax Online Basic Customer Ratings - Page of Product Reviews
TurboTax Online BasicAverage Customer Rating 4.6076 out of 5
TurboTax Basic is online tax software and the easy way to file taxes. It asks simple questions for easy income tax preparation. Try TurboTax for FREE. Choose Easy.
See what people just like you are saying about TurboTax Online Basic 4.6076 (13942 reviews)
Rated 4.6 out of 5 by 13872 reviewers.
Rated 1 out of 5 offered no help normally i have no issues with using the turbo tax system but this time if offered absolutely NO help whatsoever...will go elsewhere for next year for sure January 7, 2014
Rated 5 out of 5 by Bret23 AWESOME!!! I like how user friendly turbo tax is. All the other software out there has to many steps for a basic return. I also like the live chat. I did not use it but it is nice to know it is there if you do. January 17, 2014
Rated 1 out of 5 by WhereisTheFree Where was The "Free"? Touted as Free and then to File Had to Pay or Trash My work. February 5, 2014
Rated 2 out of 5 Expensive! Had to use the basic this year instead of the free version, even though the situation was the same and income was even less. All because of the student Tuition statement! Cost us $35 to get back $7. April 15, 2014
Rated 5 out of 5 AMAZING! I have depended on Turbo tax for years now- has always walked me thru all the help I have ever needed. I LOVE TURBO TAX and would recommend it to EVERYONE! (actually, I already have- every year! :) April 15, 2014
Rated 5 out of 5 by jew568 Fast and Easy Turbo Tax is really fast and easy. My only issue is that the Arizona tax section doesn't explain or ask clear questions quite as well as the federal tax section. Watch out. Other than that, good stuff. February 3, 2014
Rated 1 out of 5 by ABBYSUBEE Very expensive NOT FREE I thought it was going to be free federal and $14.99 state but it wasn't. They ended up charging me $36.99 for state..I am still trying to figure out why. Then on top of that there is a $29.99 refund handling fee. February 11, 2014
Rated 1 out of 5 by kp1819 Horrible This place is horrible, it said at the very start of me filing that it would cost me 14.99 and by the end it was about 40.00 dollars more then that. I dont want to be asked about stupid ads in the middle of me filing. February 10, 2014
Rated 5 out of 5 Time to bite the bullet After 15 years of CPA tax filing, I found myself filing alone. TurboTax took the anxiety out of what would have been a stressful situation. Thank you from an overworked single Mom!! April 15, 2014
Rated 5 out of 5 by MommaDanielle I love Turbo Tax. I recommend it to all my friends and coworkers. It makes filing taxes so easy. That's it! I don't have much to say because "It's so easy" sums it up! April 15, 2014
Rated 1 out of 5 A mess! I qualified for free file but ended up paying fees to file. I selected the wrong online filing software. However, given my income, Turbo Tax should have taken me to free file. April 15, 2014
Rated 4 out of 5 by Penelope852 Tax Return Overall Turbo Tax is very easy to use and great for personal tax filing. It would be better if the state taxes filing price wasn't so expensive or if it was discounted for those who make less than 20,000. April 15, 2014
Rated 5 out of 5 Great refund - more than I expected! I have used TurboTax for many years and have never been disappointed! This year's online version is awesome! Very easy to move through, go back and check things, and the double checking that TurboTax does is awesome. April 15, 2014
Rated 5 out of 5 Fast&Easy I did my taxes in 30 minutes with Turbo Tax and was able to get the most out of my tax return. Turbo Tax took me step by step and answered any questions I had during the process. April 15, 2014
Rated 5 out of 5 by CDUD Turbo Tax Basic I have a simple return but turbo tax makes it easy to complete the forms in no time and file electronically too. It too about 20 minutes from start to finish. Awesome! April 15, 2014
Rated 4 out of 5 My Turbo Hero I believe it was freeing of the H&R blocks and Jackson Hewitt"s that overcharge you and you're learning nothing of how you are taxed and what you really can deduct. I feel independent of of taking charge of my income tax returns April 15, 2014
Rated 1 out of 5 Don't Use It The software itself is less user friendly than other tax software I've used. The hidden fees were a disappointment. And having to mail in my taxes, really? Lost customer April 15, 2014
Rated 4 out of 5 it pays to be a return customer ! asked if I would be eligible for free since I was a returning customer - Mohammed was very helpful & furnished a service code so I would not have to pay anything - thanks, TurboTax ! April 15, 2014
Rated 5 out of 5 great service Outstanding customer care online and over the phone. When online service was dropped, customer service followed up with a phone call to provide me with Promo Service Code. April 15, 2014
Rated 5 out of 5 by Vuber With the greatest of ease... Turbo Tax was simple to use, provided me with plenty of options and an easy to read layout. Everything was straight forward and with the links to info about each section it really helped make the whole process easy. April 15, 2014
Rated 5 out of 5 by Nisha2010 21 and used Turbo tax to file taxes for the first I enjoyed using thee program, very easy to use!!!!!! the downside however, where the pop ups of Turbo Tax insisting that you ask for help, that is what the search tool is for. Thanks Turbo Tax!!!!!!!! March 14, 2014
Rated 2 out of 5 by laualie great itemizing Its great for helping itemizing your deductibles but it is too expensive. I paid 74.98 just for the federal and state which should of been 19.99. I will look for something else for next year. April 15, 2014
Rated 2 out of 5 by lucygoosebest Free return ? really? I signed up for the free return and ended up paying nearly $75.00 - there was no benefit on my federal return and I wish I would have just stayed with the $29.99 payment for the state return ... live and learn April 15, 2014
Rated 5 out of 5 by happymotherof2 This is my first time using Turbo Tax . There were real people standing by to help at the click of the mouse, but I didn't even need the help because it's so easy to do! I saved money, and being a single Mom makes that very important! February 13, 2014
Rated 3 out of 5 by Nolege Good Product, Fees hidden I was not happy that I was charge an extra 40$ without confirming the total that was processed. I had no choice and was charged more than I agreed to when I signed up for the 20$ federal and 30$ state. January 14, 2014
Rated 2 out of 5 by wjmn Still easy but disappointed in frivolous charges Really disappointed in the added frivolous fee that hasn't been there in past years. I wouldn't have minded if it was 9.99 but 29.99 is ridiculous for something that really doesn't cost you anything. January 17, 2014
Rated 5 out of 5 by tifrob365 Easy as Pie This was my first time using this service by myself, and I was pleasantly surprised by how easy it was. Everything is right there available to you. I can honestly say, I look forward to future returns. January 24, 2014
Rated 3 out of 5 Utah 2014 return Overall pretty good experience. A little hard to navigate at times, trying to get from one place to another to make sure all of my information is entered correctly. April 15, 2014
Rated 1 out of 5 by disgruntledret Don't file complicated tax returns here Terrible experience. I've used TT since 2008. This will be the last year I use it. Do you not file with TT if you are ever going to file federal or state taxes at separate times for whatever reason. April 6, 2014
Rated 5 out of 5 by Bryannapants I filed my returns while I was in bed! I overall like turbotax a lot. Since my parents refused to file my taxes for me again I've had to adult-up and Turbotax makes it easy for me to feel knowledgeable and accomplished when I file my returns. January 31, 2014
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