TurboTax Online Basic Customer Ratings - Page of Product Reviews
TurboTax Online BasicAverage Customer Rating 4.6056 out of 5
TurboTax Basic is online tax software and the easy way to file taxes. It asks simple questions for easy income tax preparation. Try TurboTax for FREE. Choose Easy.
See what people just like you are saying about TurboTax Online Basic 4.6056 (13990 reviews)
Rated 4.6 out of 5 by 13989 reviewers.
Rated 5 out of 5 by jew568 Fast and Easy Turbo Tax is really fast and easy. My only issue is that the Arizona tax section doesn't explain or ask clear questions quite as well as the federal tax section. Watch out. Other than that, good stuff. February 3, 2014
Rated 1 out of 5 by ABBYSUBEE Very expensive NOT FREE I thought it was going to be free federal and $14.99 state but it wasn't. They ended up charging me $36.99 for state..I am still trying to figure out why. Then on top of that there is a $29.99 refund handling fee. February 11, 2014
Rated 1 out of 5 by kp1819 Horrible This place is horrible, it said at the very start of me filing that it would cost me 14.99 and by the end it was about 40.00 dollars more then that. I dont want to be asked about stupid ads in the middle of me filing. February 10, 2014
Rated 5 out of 5 by Nisha2010 21 and used Turbo tax to file taxes for the first I enjoyed using thee program, very easy to use!!!!!! the downside however, where the pop ups of Turbo Tax insisting that you ask for help, that is what the search tool is for. Thanks Turbo Tax!!!!!!!! March 14, 2014
Rated 5 out of 5 by happymotherof2 This is my first time using Turbo Tax . There were real people standing by to help at the click of the mouse, but I didn't even need the help because it's so easy to do! I saved money, and being a single Mom makes that very important! February 13, 2014
Rated 3 out of 5 by Nolege Good Product, Fees hidden I was not happy that I was charge an extra 40$ without confirming the total that was processed. I had no choice and was charged more than I agreed to when I signed up for the 20$ federal and 30$ state. January 14, 2014
Rated 2 out of 5 by wjmn Still easy but disappointed in frivolous charges Really disappointed in the added frivolous fee that hasn't been there in past years. I wouldn't have minded if it was 9.99 but 29.99 is ridiculous for something that really doesn't cost you anything. January 17, 2014
Rated 5 out of 5 by tifrob365 Easy as Pie This was my first time using this service by myself, and I was pleasantly surprised by how easy it was. Everything is right there available to you. I can honestly say, I look forward to future returns. January 24, 2014
Rated 1 out of 5 by disgruntledret Don't file complicated tax returns here Terrible experience. I've used TT since 2008. This will be the last year I use it. Do you not file with TT if you are ever going to file federal or state taxes at separate times for whatever reason. April 6, 2014
Rated 5 out of 5 by Bryannapants I filed my returns while I was in bed! I overall like turbotax a lot. Since my parents refused to file my taxes for me again I've had to adult-up and Turbotax makes it easy for me to feel knowledgeable and accomplished when I file my returns. January 31, 2014
Rated 3 out of 5 not quite free easy to use but not really free. 20$ for basic service and 30$ for direct deposit almost makes you want to go sit in h&r block for an hour just to get the check right away. it would cost the same amount. February 6, 2014
Rated 4 out of 5 by deanofharvard Good but... Schedule C didn't auto complete information. Also, I was unable to click the "same as name" checkbox so I had to write my own name in the business name since that was the only way I could clear the error. April 7, 2014
Rated 4 out of 5 by JackSprat999 Total cost was a surprise When the State charges are more than the basic tax package, it was too late to back-track. The total cost for my daughter's tax filing was much more than I had anticipated. Time to look elsewhere. April 6, 2014
Rated 3 out of 5 by Rae0715 It ticked me off that I was being charged to have my state and federal taken out of my refund. I tried to go back and just debit the cost and it wouldn't let me. I'll be sure to be more careful next year. February 24, 2014
Rated 2 out of 5 by masonb800 its okay, it works I like the help it offers but the fees are crazy! if you are getting back under 2000 it shouldnt takes a ton of fees. my refund was looking good until i get fees and its like a hundred dollars or more less February 8, 2014
Rated 5 out of 5 by Datastaple Simplistic! Very easy to understand the process! For someone who has never used this program before, the very simplistic format and walkthroughs were exactly what I needed to understand how the system works! March 8, 2014
Rated 2 out of 5 by PjM2211 So So Why are you charging for the So called Free Turbo Tax and now to E File Its crazy and will find another program next year. Its bad enough the Govt takes extra money now for filing. So too happy. January 20, 2014
Rated 5 out of 5 by Saligia Improved return! In previous years I could not find or get certain tax documents inserted because I never found the link to it. (ex. 1099-MISC). Now however it was included in the questions and was easily able to include it. April 6, 2014
Rated 2 out of 5 by kiki7 For the most part it was a pretty quick and easy website , but I did not like that it was listed as a free website to file taxes when it still took almost $90 from what I was already getting for my returns . February 5, 2014
Rated 1 out of 5 by plw21 hidden fees cost more to do on line than if I had a CPA do it will never do this again to many hidden fees like being charged $29 to have it directly deposited. And If you done credit card there was charged to use it too. February 15, 2014
Rated 1 out of 5 by Dioxens over charged I distinctly asked to NOT sign up for the Audit Protection, and at the end of my return was charged an additional 39.99 for something I did not want, and there was no way to get the fee off. February 3, 2014
Rated 1 out of 5 by TomChi very confusing could not go back to lower package, once i selected different package. could not find answers online that would help me. search did not work. i tried different links but could not find info on how to downgrade. February 3, 2014
Rated 5 out of 5 by liltpea Due to an unforeseen mistake, I was able to talk to a person, although we were unable to resolve the issue, I was directed into the right places, with thoughtfulness. Thanks a lot. April 18, 2014
Rated 5 out of 5 by imjusthappy Happy as always! I've used Turbo Tax for 6 consecutive years and always enjoy the experience. I'm overall pleased, my only suggestion would be to add a prompt to ask if the user would like to remain logged in before signing out. April 10, 2014
Rated 5 out of 5 by aviator23 awesome turbo tax makes it fast and easy to file taxes. I love the fact that its so user friendly and if you have a question the answers are right there at your finger tips. keep up the awesome job February 16, 2014
Rated 5 out of 5 by hmarie Super easy This was my first time doing my taxes by myself. Turbo Tax made it very easy and I felt confident. Also saved me money. I will use Turbo Tax next year and highly recommend everyone else to use it. Thanks a bunch January 24, 2014
Rated 2 out of 5 by jak810 Hidden Fee City Yes, it was easy to do myself, and file...but the fees??!!?? I spent just as much having a third party do my taxes last year. Very Disappointed in that for a "do it yourself" ad campaign. April 8, 2014
Rated 5 out of 5 by FijiDreamin So easy! Love TurboTax! So easy to follow simple instructions and answer easy questions to complete your return quickly and efficiently with worksheets and online help if you need it! Easy peasy! February 27, 2014
Rated 1 out of 5 by upthepriceagain Fail Adding extra fees and trying to take advantage of the unknowing by selling services that are not necessary. Used to be worth the money to do but now is almost as much as an accountant. April 4, 2014
Rated 5 out of 5 by JAKN TAXES MADE EASY USING TURBO FOR 3 YEARS ALREADY, NEVER ANY PROBLEMS. THE IDEA THAT I CAN DO MY TAXES WITHOUT AN EXPENSE OF $200.00 IS STILL AMAZING TO ME, I RECOMMEND TURBO TO EVERYONE WHO WILL LISTEN January 17, 2014
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