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TurboTax Customer Ratings and Product Reviews - page 55 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(181964 reviews)
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Rated 5 out of 5 by fourth year experience----Excellent as usual Thanks INTUIT! April 16, 2015
Rated 5 out of 5 by Using TurboTax Using TurboTax is very simple to use. The fact that previous years information is kept makes filing very fast. I think the system is very well put together. April 16, 2015
Rated 5 out of 5 by REFUND, REALLY?!! YAY!!!!!! I plan to use this service again next year. However, I will start the process in February to allow plenty of time to ask questions and make sure I am doing everything appropriately! April 16, 2015
Rated 5 out of 5 by Fast, intuitive and fool proof! April 16, 2015
Rated 4 out of 5 by Get it done Find the product that fits your year and get it done... that simple. April 16, 2015
Rated 5 out of 5 by Relieved to have help! Thanks! I can do this! I'm so happy to have completed this and it's great to be able to stop and save to come back later to finish. Looking over to make sure I entered the right numbers helps too! At least links to tax related questions are available and easy to find. The in app search box is a major plus! April 16, 2015
Rated 5 out of 5 by very easy I enjoyed filling out the taxes it was easy and fast. April 16, 2015
Rated 5 out of 5 by Why use anything else? For returns that require more than just the basics, TurboTax is simple and throrough. April 16, 2015
Rated 3 out of 5 by last minute filer .... overall, I love turbo tax, I got a late start on it this year waiting for a 1098-T that my school said I wouldn't get until 2015. (still going to fight it# paid in 2014. anyway. Had almost everything finished went to make a few adjustments and its deductible imported my itemized deductions TWICE... it double and I had to manually removed half of the items! The other CON is at the very end finding out I have to pay to file my state taxes and make an ACCOUNT to do this. I don't appreciate all the EXTRA fees to PAY my federal taxes! Extra charge for using a credit card or an extra charge for taking it from your state refund. I finally pushed the button to file, with my blood pressure up, at 11:57pm 4/15/2015. #would have been a wider margin had I not had to CREATE AN ACCOUNT TO PAY ! GEEZ! just take the money! INTUIT shouldn't require an account! OMG, pulling my hair out!~ Don't make me join your club as the last thing I have to do before filing. THIS upset me. April 16, 2015
Rated 1 out of 5 by Didn't explain PINS... IP versus E-file PIN Turbo tax is great at walking you "through things," but it failed to prompt me that my wife's IP PIN is different than the E-File PIN. I don't have a lot of experience, so that was very necessary for me to be notified of this difference in order to file ON TIME. For a software that prides itself in being user-friendly, I think it failed in this arena completely. I walked through every part of this software re-checking things, yet it took a google search to explain to me that I needed to "search the turbotax bar" in order to find the section that allowed me to punch in the 6 digit IP PIN, as opposed to the 5 digit e-file PIN. Live and learn. April 16, 2015
Rated 5 out of 5 by Ease of Use Didn't get a refund this time but I feel like Turbo Tax worked hard to keep my bill to a minimum. April 16, 2015
Rated 5 out of 5 by It was an easy return I was able to finish my return in less than 3 hours. It was great and I was only 5 minutes late onto April 16. April 16, 2015
Rated 5 out of 5 by Informative Everything simply explained so it didn't take long to complete. April 16, 2015
Rated 5 out of 5 by Best Software I like TurboTax's' import of last year's information. We are self employed, and are issued 1099s from multiple companies. it helps that they keep the company names and company ID numbers in the database. Saves a lot of work! It is very intuitive and guides me in deductions and savings. MUCH better than the year I used H&R Block! April 16, 2015
Rated 5 out of 5 by Excellent Program Excellent program. My only complaint is paying extra to e-file state taxes. April 16, 2015
Rated 5 out of 5 by Mostly Rocked my Refund! Entering most things is a breeze. And carrying over information from year to year and federal to state automatically is a huge time-saver. I used a CPA one year, when things got complicated. The CPA messed my taxes up, and argued with me about the details. Had to amend my return, and go thru an audit (I eventually prevailed, 3 years later) to get it all straightened out. I went back to turbo-tax, and never looked back. Employee stocks seem to be the bane of tax-time. And while I was pleasantly surprised that Turbotax figured out a number of things automatically, I did run into a snag here. The IRS seems bent on preventing employers from providing accurate information to Brokers. And my employer reports some stock profits as regular income, so there's always a lot of cross-referencing and squinting at tea-leaves to come up with the right cost-basis adjustments. Every...single...year. This year, the numbers from ETrade just didn't add up. After some consultation with them, and revised numbers, I got things very close. But still off by 3 cents on several entries. Unfortunately, this triggered one of the automated checks in TurboTax, and it wouldn't let me E-File. At 11:30PM. On April 15th. Fortunately, I was able to get ahold of a consultant at TurboTax (at 11:30PM!), and she helped me get thru it. Disaster averted. Refund on the way. Thanks, Intuit! April 16, 2015
Rated 3 out of 5 by Hidden Fees The over all experience was god. Turbo tax walked me through the process, I didn't have to worry about missing anything. It saved me time by pulling information into their application, instead of me having to manually input all the information. I didn't like the fact that Turbo Tax charged me an extra $39, just to have the option of having my fees taken out of my refund. It seems excessive, and it turned me off. April 16, 2015
Rated 1 out of 5 by Could not eFILE I spent 30 minutes trying to delete a schedule K1 which kept preventing me from efiling my federal return. Finally, I entered random numbers for trust number and "Void" on the name of the trust for the blank Schedule K1 that TT would not let me efile and it accepted it. What a waste of my time TT. I ended up submitting my return at 12:05 a.m. on 4/16/2015. If I end up with a late penalty for TT I am going to ask for my money back. April 16, 2015
Rated 5 out of 5 by Fast & Easy Overall I was very leased with the efficiency of the service. Everything was straight forward. Anything I didn't understand there was a help tool explaining everything. I wish I have begun using this service years ago. It saved me a lot of money. It also helped me avoiding additional tax preparation fees. I definitely will be e-filing via TurboTax again next year. April 16, 2015
Rated 5 out of 5 by Excellent Thanks you Turbo Tax for improving each year to make filing easier and more manageable. The options to catch all income, deductions and credits, plus the Its deductible software, make it easier to file and avoid mistakes. I have filed my income taxes through TurboTax and have been please with the ease and time spent doing our income taxes. Two satisfied customers for over 15 years! April 16, 2015
Rated 5 out of 5 by Happy Tax Time This is always a good experience. Next year I may have a more detailed return. I am confident that it will be just as concise and straightforward as this year's to complete. Thank you for making filing my 2014 taxes a positive experience. I recommend Turbo Tax to my friends and colleagues every year. April 16, 2015
Rated 5 out of 5 by Worth every penny If you are very good at doing your own taxes and you enjoy doing them, then stick with that method, otherwise do this. TurboTax is approachable and streamlined. Considering the alternative, it's worth the fee you pay, in my opinion. April 16, 2015
Rated 5 out of 5 by Just very straight forward and no guess work Awesome program, good for peace of mind April 16, 2015
Rated 3 out of 5 by Glitchy state return! This is the first time TurboTax has let me down. Due to a glitch in their California return "Smart Check," it wouldn't let me e-file and of course I waited until the last minute. I would do the "Fix It" screen, fix the error (that a field should be blank), and it would take me right back to the "Would you like to fix the error page?" in an endless loop and then wouldn't let me e-file. April 16, 2015
Rated 2 out of 5 by Taken by surprise by not being able to file a 1040 I don't like surprises and I don't think they advertised their changes to the basic program well, I'll be looking around for better alternatives next year. April 16, 2015
Rated 2 out of 5 by Frustrated by the time waste I cannot believe I had to delete all of my information and re-input EVERYTHING all over again when I decided to switch from home and business to premier. That was AWFUL. April 16, 2015
Rated 2 out of 5 by Turbo Tax Plus sale without notice I did not like how you tried to sell turbo tax plus by asking if i like to deduct my turbo tax payment from my federal and bill me for turbo tax plus without explicitly indicating i will be charged an extra $29.99 and i had to jump hoops to find where I might have agreed to pay without knowing because thats what happened. At the end it almost looks like a point of no return and forced to pay. Really Disliked this. Last year same thing happened and not knowing why and how I paid it to get my taxes filed on time. This year same thing happened and I was annoyed as I was careful in not agreeing to any more payments than $29.99 to file for state. This should be stated clearly that if u want to deduct your turbo tax fee from your Federal we will charge you an extra $29.99 for Turbo Tax plus. April 16, 2015
Rated 2 out of 5 by Problems and Failings of Turbo Tax 2014 I've been a Turbo Tax user for 11 years, and until this year, it's been great. This year (2014) was was a deep disapointment. The primary difficultly was that the importation of the previous year's return. Although the import seemed to occur correctly, and did bring in some of the textual information correctly, it brought in completely wrong numeric information. For example, the previous year's state tax refund was off by a factor of 100. My Roth Basis tracking has disappeared, previous year's donation carryover's dissapeared. Etc. I pointed TurboTax to all the previous years returns, locted in the TurboTax directory, and imported them, but all to no avail. April 16, 2015
Rated 5 out of 5 by Great and easy...got it done in about 1.5 hours. I think it is worth it. April 16, 2015
Rated 4 out of 5 by Mostly Good, 1 bug, Amazon Card Too Hard I have been using TurboTax for quite a few years and find it does what I want. There seemed to be a bug that asked for a 2nd entry of a Capital Gain that I had fixed once which resulted in the same gain twice. Later it popped up again even though I hadn't changed that entry after fixing (removed the 2nd entry). I just ignored the error the 2nd time and it didn't pop up as an error until filing preparations were complete and a final check was made. After all the work to get there I just redid the entry 1 of 3 times I was asked (second 2 I put in zeros). This resulted in a duplicate $87 gain being added, which wasn't there when I reviewed the printout of the form before filing. Thus this cost me some money. I was wishing I hadn't started the Amazon card thing after all the work it took. I had forgotten that I felt the same way last year. I won't make that mistake again. April 16, 2015
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