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TurboTax Customer Ratings and Product Reviews - page 25 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(182872 reviews)
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Rated 4.6 out of 5 by 182862 reviewers.
Rated 4 out of 5 by Used Turbo Tax for years. When I filed my Louisiana return almost a month after federal return, nowhere in the state return did it let me know what my state estimated payments had been. Finally found the figure and that it was correct and was different from the suggested estimates from 2013. You need another page on the state return to let customers know that the estimated payments were carried over form the federal return. May 12, 2015
Rated 4 out of 5 by Cost/Benefit of Preimer Product Would prefer an a la carte option. Pay only for features that can be used. May 12, 2015
Rated 3 out of 5 by No more Turbotax I will consider other tax preparation alternatives in 2016. May 12, 2015
Rated 3 out of 5 by 14-ok Doing the business was more expensive and not so helpful. I am not sure that we got all the deductions I was entitled to because I was not sure how to do it. May 12, 2015
Rated 5 out of 5 by Simplifies filing US taxes when overseas The interview/questionnaire format is much more approachable than the actual IRS forms. I especially appreciate the context-sensitive help screens that give more explanation to the terms used in the interview when they are not obvious. For overseas US citizens with non-complicated tax situations, TurboTax makes it possible for us to file our taxes without hiring expensive accountants. I have been a TurboTax user for over 20 years. I remember much older versions of the software allowed you to switch from the interview mode to the underlying IRS tax forms, so that you could see the forms being completed as you progressed. You could also override fields in the IRS forms when necessary. It was also easier to find where in the interview you need to be to complete certain sections of the form by going to the field in the underlying IRS form and then switching back to interview mode. I wish that kind of flexibility was present in the modern online version of TurboTax. A few years ago, I believe TurboTax also helped us overseas filers by completing a FBAR form that we could directly mail to the IRS. Recent versions no longer allow that. I know FATCA changed filing requirements for overseas filers, but I don't think anything in FATCA prevents TurboTax from helping users generate the FBAR form. Prices seem to have jumped significantly for TurboTax Premier (the version I use) since last year. That was an unwelcomed surprise. But it is still better value than hiring an accountant, and it suits my current needs. May 12, 2015
Rated 5 out of 5 by Turbo Tax works great for me. My Friends love it also. All questions are answered. I've been usingTurbo Tax for at least 10 years.. May 11, 2015
Rated 3 out of 5 by Turbo Tax Personal and Small Business I have used Turbo Tax for years, but this year it has cost me more time and effort than it should have. The update I downloaded on tax day caused my laptop to crash. I would log on and it would freeze. I was fortunate that my mother also had Turbo Tax and I was able to finish my taxes. I was so unhappy with this program and all the extra work it required to get my pc working again that I am not sure I will use Turbo Tax next year. May 11, 2015
Rated 1 out of 5 by drove me crazy Have used turbo for a few years now. This year has been a nightmare. May not ever use again. May 11, 2015
Rated 5 out of 5 by Easy as pie lst time filer with turbo and relatively easy. Only got confused when it reported missing information. Eventually got it. May 11, 2015
Rated 5 out of 5 by Better late then never... I love Turbo Tax because I can do it myself..it is easy and I love the Audit Defence option. May 11, 2015
Rated 5 out of 5 by rocked my refund thank you I would always go to some one else thinking it would be too hard. I now feel like a tax advisor May 11, 2015
Rated 3 out of 5 by Does not appear to handle State allocation correct Painless but does not allow detailed access to the state allocation process. Filing late, but am going to redo that return on a more sophisticated package to see if I am correct. May 11, 2015
Rated 5 out of 5 by continuity from previous year is great. Still confusing because of complexity of tax laws; I don't think you can make it any simpler. May 11, 2015
Rated 1 out of 5 by Very buggy when I tried to file 4 state returs I have used Turbotax for over 5 years. When my filing was simple, Turbotax seemed fine. However, this year, I worked partly in Mississippi even though I am a PA resident. My husband iis a part-time resident of Georgia and Maryland. We file a joint federal return PROBLEMS and SUGGESTIONS 1) When I enter my and my husband's data, Turbotax does not diligently attribute income to my husband or me (I know the program asks for the owner of the income, but it does not maintain it). For example, when I file PA as "married and separate," it keeps on including my husband's interest income no matter how many times I tell the program that the income is my husband's. In addition, the program says I receive a credit from Georgia, when I never received any income from GA. In addition, Turbotax "forgot" to include my capital gains in my PA return. I only realize this by ONLY entering MY data in Turbotax, and compared the PA return with the PA return from the file that had my and my husband's data. (2) I am the principal filer. When I started to fill out the MD return, it recommended that we file as "joint, married" and as "nonresident." This is wrong. MD law recommends that my husband file MD as "married but separate." If we want to file as "married joint," there is a complicated way of doing it that Turbotax does not alert you too (see Maryland Administrative Release 3). Why doesn't Turbotax allow me to switch the principal filer and spouse order without having to reenter all the data? That way, I could file as "part-year resident" and not as "non-resident." Again, my husband is a part-year resident of MD. (3) When I go back to recheck a completed section, why does Turbotax make me answer the same question before I can advance a page. Please remember my earlier answers. In addition, when I check a box under dividends, for example, and then I revisit the section, why does Turbotax forget that I already checked a box. (4) I filed an extension payment to Maryland. I entered my husband's data only, and completed the MD and GA sections. However, when I try to file, it erroneously removed my extension amount after I press to “FILE”. I corrected this by entering my husband’s data only, and completed the MD section ONLY, but not the GA section. Weird. (5) Sometimes I do not have internet connection when I want to work on my taxes. Turbotax requires you to check for updates and update EVERY time you begin work. That is extremely painful. I should have the option to update at a later time, and still be able to work on my taxes when I want to. (6) I tried to find a phone number on the Turbotax website to seek costumer support. It was just not there. I had to google “phone numbers for Turbotax” to finally get a phone number (888 777 3066). I talked to someone there, who was great about giving me a refund. In addition, I would highly recommend that you provide an email for customer and technical support requests. May 11, 2015
Rated 5 out of 5 by Shazaam!! Thanks Turbo Tax for providing free tax filing and making it so easy to do and getting me the most refund. The walk through steps are great and easy to understand. Great job Turbo Tax!! Looking forward to doing 2015 taxes with you. Thanks again. Shane Gover May 11, 2015
Rated 5 out of 5 by TurboTax 2014 Premier 5.10.15 A terrific product in every respect! Intuitive. I call Support twice, once for technical support with TT and the other time to talk with a Tax Assistant. BOTH calls were very clear, to the point! May 10, 2015
Rated 5 out of 5 by Easy to Use It was all easy. I had previously disliked this program because it saved the forms in a proprietary format. Now it exports to PDF which is good. May 10, 2015
Rated 4 out of 5 by Ease of foreign income report Once again it simplifies the process even with 100% overseas income. Thank you. May 10, 2015
Rated 4 out of 5 by Importing data from one form to another is useful. It is convenient for the users that TurboTax can import data from various sources, either from external institutions, or from tax returns of previous years, or from federal forms to state forms. May 10, 2015
Rated 4 out of 5 by tax time Must include the business parts and schedules like 2013. May 10, 2015
Rated 5 out of 5 by Better than sliced bread! I've used Turbo Tax for several years and it is so easy to follow and file. I tried going to Block once but they asked me the exact same questions and charged me a fortune. I've never gone back. Turbo Tax is for me! May 10, 2015
Rated 5 out of 5 by Fantastic Application This is an excellent product; I will utilize every year. Thanks a bunch! May 10, 2015
Rated 5 out of 5 by Fantastic! I use this every year and it just keeps getting better. I love the fact it imports all my info from the previous year to speed up a job I don't like doing anyways... May 10, 2015
Rated 1 out of 5 by Bad bugs in the program When at the review tab, after the review is done I'm getting the feedback as "looks like you're not done with health insurance". When going to health insurance, it asks for personal information. I have tripple checked all of the personal information. Even re entered, one by one. But still have the issue. I personally think this is a software issue. One since we have been living abroad for last 5 years and do not enter anything on US health insurance (never had since we moved) and also none of our personal information has changed. Please help me out. This is very frustrating. Had to Force a file function without using the review function oi turbo tax. May 10, 2015
Rated 4 out of 5 by Some Improvements Needed I had problems with transferring information from QB to TT. I ended up having to enter some stuff by hand. Just couldn't get a couple of numbers to fall into the right place. I also do not like the balance sheet part of it. Luckily for me I am really small, but the numbers need to flow more smoothly. I do not see why I should have to make changes manually. I took a lot of time to do tax mapping and would have expected this to work in a more smooth fashion. May 10, 2015
Rated 3 out of 5 by Could Offer Better Advice I have used Turbo Tax for years and it is pretty simple. But it would be great if it offered a bit better guidance on possible ededuuctions. I also use the Small Business version which is not very user friendly. I hope they look into using more spreadsheets for data input, it would make preparation of the K-1's much simpler. I'll use Turbo Tax again but they need to think about how the product can be improved! Don't get complacent! May 10, 2015
Rated 3 out of 5 by Need better direct access features Turbo Tax's strong point has always been it's interview-style approach to taxes. This works well, but completely falls apart when you want to correct one number. Let's say you estimated your healthcare costs (Personal & Small Biz) and then want to go back and correct it. It is almost impossible to find the right place to do this. There are similar examples. What TT needs is a way to quickly and easily address each line of detail without forcing you back to the underlying forms. In short, a much more robust navigation facility. May 10, 2015
Rated 5 out of 5 by Great Service! I would recommend this tax service to anyone in my network. The service has gotten me a great refund for two years running! Thanks again for the wonderful service! May 10, 2015
Rated 5 out of 5 by Love Turbo Tax I love using Turbo Tax online. You have all my information for many years. I don't have to worry about getting the new software every year. May 9, 2015
Rated 4 out of 5 by Good as it always is May 9, 2015
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